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January 2024 by Avi Samson
Came today they were closed "for lunch"There was no sign nor any one saying when they will be open or why there were closed.There was no security guy at the front too.I could see people just walking around inside the back for the last 10 minutes but no one would come to let us (20 people standing outside the door ) know anything at all .Very unprofessional and IRRESPONSIBLE.
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December 2023 by Mike fields
Waited in business clients line, another staff member tells me teller will be right back. 5 minutes later business teller returns and tells me they are closed and I now have to wait in the standard line with many more people in in than when I first arrived. This is why I have pulled 3 of our companies out of bofa, and only keep 5-10% of the remaining deposits in bofa. The service, and hours are terrible. And we also closed all saving accounts as interest is essential 0% while I can get 3-5% elsewhere.The teller I eventually got was friendly, and efficient which is the only reason I gave it an extra star.
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October 2023 by Wei-Ai Tai
While the exterior and the lobby look clean and professional, the service is way below average. I don’t know if it’s a staffing issue, or a training issue, but most of the people who work there don’t seem to know what they’re doing. There’s always a line, even for the most basic service. Such a waste of a great location.
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October 2023 by Rerunz Gibson
I think I'd rather have a bank account with my worst enemy. For some reason the people who work at this branch try to make things as difficult and time consuming as possible . If you added all the people who work there IQ points it would not be close to half the points needed to be considered a slow adult. Usually people are evil or stupid when incompetent not both. This place wins the award for being the worst combination of everything bad you could think of when dealing with another human being. Where are they finding these people?
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July 2023 by Harmony Mancino
Chronically understaffed. Be prepared to wait in the teller line for 20 to 30 minutes....every single time. If time is money, this bank owes me a refund for the hours I have spent standing around waiting in line over the past year.
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July 2023 by Shek Chun Lee
Boris and his coworker are really patient to solve my account issue. They are awesome!!!
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May 2023 by Имя Фамилия
Boris is a very good consultant, more such kind people
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April 2023 by Raymundo Perez
Its a good facility, good people in place, never in a rush. Courtesy of the staff they are professional, respectful and committed to excellence. The staff is dressed to impress and love this location. An experience team able to answer every and all of my questions.
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February 2023 by Salvador Gonzalez
Horrible experience at the bussiness department I opened an account never got my card but my account was charged until it went to zero for not "using the account" I NEVER GOT THE CARD. Made an appointment to deposit more money as I needed a business account for taxes just to wait over half an hour after my appointment to he told I can't deposit money without the card. I told the foreign lady I was done with BOA and I wanted to close my account and she couldn't even do that! It took months to get my accounts closed! Stay away from these people. Illiterate and irresponsible.
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November 2022 by Israel Macias
This is the only Bank of America open in this area ,and always is short of staff,long waiting lines, Poor service every time , never have enough change ,but like i said i have no choice and i have to come here to do my business.
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August 2022 by Isabella Yim
No bank tellers at all, and a line of over 6 people waiting for over 20 minutes; some individuals need help as quick as possible but with no one at the counter there is no help. Absolutely ridiculous horrible customer service, and no professionalism.
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March 2022 by GaryPeg SF (GaryPegSF)
My family has been banking with BofA since the 50's. Even before the pandemic, the lines were long and they were short staffed. Not every transaction can be handled online. I've been trying to book an appointment for my mother, yet I can't get a live body on the phone. And when I try to book an appointment online, every day I pick -- whether week day or Saturday -- is booked. And I tried booking up to 3 weeks in advance. Rediculous. Unacceptable.
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March 2022 by Luis Del Aguila
Lucy was very nice and helpful today, earlier in the week I had a bad experience at the Redwood city location. Here was different it was busy but we moved fast. And again Lucy was excellent at customer service.
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February 2022 by Behnam Behroozpour
We had an appointment in this bank that was booked a month in advance. We called to confirm it a day before and they said that time won’t work and that they will call us back to confirm what time works. We waited for a call but no one called us. We live 30min from the bank location, so we tried calling them to make sure they will honor the appointment but there was no response. Eventually we decided to drive to the bank location hoping they will be available. We got to the bank around 10min after the appointment time and they said they would have honored our appointment but because we were 10min late they couldn’t. The funny thing is that the banker who was supposed to help us was saying he couldn’t call us back because he was in back to back appointments. So even if we had arrived earlier he wouldn’t be available. Basically they were clearly lying to us and weren’t even smart enough to be self consistent. It was a really frustrating experience. Now we had to make another appointment for the next availability which is 3 weeks out. Delaying customer business by 3 weeks should have some consequences, but unfortunately there is no accountability in this branch of Bank of America.
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January 2022 by Amanda Cox
Every time I come there is always a line of 15-20 with no more than 3 tellers. And I typically come at 10 am, just an hour after they open and still they only have 2 tellers. Also as a merchant I should not have to wait in this line, there should be a separate line for merchants as there are at most financial institutions but there is not. If this was not the closest bank to my employer and I did not have to come here I would not.
