Build-A-Bear Workshop in San Mateo offers a fun and interactive experience for creating unique plush toys. Customers can personalize their furry friends by adding outfits, sounds, and scents. One popular feature is the option to record a custom voice message, which adds a special touch to any plush toy. The store also hosts parties, providing hands-on fun for birthdays, office gatherings, or community events, complete with games and a Special Heart ceremony. Many reviews highlight the friendly and helpful staff, particularly singling out one employee for her exceptional service. Customers appreciate the attention and care given during the creation process, making it a memorable experience for both kids and parents. While some reviews mention that the prices can be on the higher side, the overall sentiment is positive, with families leaving happy and satisfied. The workshop offers a diverse range of plush creations, including bears, dogs, cats, and more, ensuring there is something for everyone. Build-A-Bear Workshop is a great place to create lasting memories and celebrate special occasions.
Staff was so sweet and nice. Walked me through the process of the birthday bear reward for my daughter. Everything in the store was neat and tidy as well.
July 2025
My first time at a Build-A-Bear, great experience!! The staff who helped me was super nice. The stuffing process and the “washing” in the tub were super fun!
July 2024
Hailey was super sweet and answered all my questions. Such a super star.
