-
April 2024 by A.
On 4/28, we came here for dinner with my family of 5. Upon arrival, they gave us a 30min wait. 40mins later we were seated. Not bad and that was ok by us.Our male server came over to us after about 10 to 15mins of us sitting and waiting to take our order and then he mentioned to us that he is filling in for our female services who should be back from break shortly (within 20mins). He didn’t bring bread and butter like they normally do. Within 5mins of us finish placing our orders, this male server brought drinks for only my kids and nothing else for the rest of us. NEVER DID HE BRING ANY BREAD, as all Cheesecake Factory normally do.Our main female waitress returned from break and walked by us numerous times with no acknowledgment that we were there. We saw her server various tables around us. Including people who were out waiting to be seated got served but we didn’t. After about 45-60mjns of waiting for our food and drinks, nothing came and at this point my kids were already crying for food due to starvation. Bare in mind that during this period, our main waitress was acknowledging and serving tables around us but ignored our existence.We got irritated and I went up to the host to inform them that we will be leaving and I will like to pay for the two (2) drink my kids received: orange juice and apple juice. Male host mentioned that he couldn’t take payment and would send our female waitress to us. At this point was when our female waitress acknowledged our presence and said “oh you are waiting for your food”. Over 60mins of sitting and waiting with ZERO acknowledgment our presence.Then at that point the food started coming out and nothing for our kids. I informed them that we are not taking the food and will be leaving. I briefly spoke to a supervisor who was at the host table about everything that had occurred and she apologized and said she will talk to the waiter and waitress. About 10mins later, our female waitress still hadn’t rang my card and given me my receipt after I had already given it to her. Eventually she did and I paid for the drinks my kids had.Even though this experience was unfortunate and not ideal, I’m grateful because we ended up going to the In n Out nearby for dinner and we only spend $50 for a lot of food for all of us. We would have likely spend like $150 to $200 plus tip at The Cheesecake Factory with such horrible service.Due to this experience, I will NEVER go to this particular Cheesecake Factory. I will also think twice before going to another Cheesecake Factory.BAD SERVICE AND HORRIBLE WAITER AND WAITRESS!
-
April 2024 by Adriano Luna
Servers seemed rude and angry, also food took a long time to come out. It was very sub par
-
April 2024 by Robert Benedetto
The food here is great. Large portions and generally tasty. I love the soup and salads, especially the cream of chicken soup. A bowl is especially filling. I also like the clam chowder soup, but find it way to salty for my tast. The salt overpowers the dish. Salmon is always cooked just right and the crab bites are good, but could use a tad more crab and less fillers. The service is always good. I can definitely recommend.
-
April 2024 by Melody S Barker
The food is always good. Service was okay but not the best. He would check in and then disappear for long periods of time. It was also really cold in the restaurant- colder than usual for sure. I would go here again.
-
April 2024 by José Orozco
Thus Cheesecake factory was decent. The host was great and professional. Once I was seated, it was a while before being acknowledged by my waiter. Not sure why, because once I was greeted, the service was again decent not great though. My meal was great, I requested to separate my alcohol from my meal for business purposes. They asked for a separate credit card to accommodate my request. Also the mens restroom was not serviced periodically, it was evident. Thank you and hope this helps.
-
April 2024 by David Falesoga
Service was good and staff was polite. Food was good but the cheese cake was ok
-
April 2024 by KALLOO Chiocheti
I recently visited The Cheesecake Factory for dinner, and it was a satisfying dining experience. The restaurant was bustling with activity, but the wait was worth it. I ordered their famous Chicken Madeira, and it was fantastic - tender chicken breasts smothered in a rich mushroom Madeira sauce served with mashed potatoes and fresh asparagus.
-
April 2024 by Lorena Ortiz
Delicious !!
-
April 2024 by angela spears-stucker
I originally made a reservation for my older gifriends, and myself, and one of my kids 30 mins prior to when we needed. They were kind enough, (thank you Miko), to make sure everyone was taken care of, in our entirely diverse party, and accomodate amazingly (for our normal outing of a Friday lunch group).Normally my friends would tell me to go to____(name withheld)___, or ________, but I fought for the cheesecake factory because the service of the specific location and quality of their food is absolutely the best. The service by VENNI --- thank you! Thank you MIKO for making our reservation so seemless even after I had to change it for all of our friends!THIS IS THE Cheesecake Factory that will specifically deal with every single dietary or menu request, and, do it better than any other restaurant in this area! ...Reservations, bread, no salt,--- every part about their service is great! (And now I have my friends to finally agree, who are 30 years older than me I think they know everything but now I know something, so thank you cheesecake factory for being there for us!)Restrooms are always clean and you'll probably try to sing along in the bathroom with all the cool music, too!Thank you again!Vegetarian options: Because they are so good at service and whoever that chef is awesome, their dietary restrictions despite any ridiculous requests have been met by far every single time I've been here.Dietary restrictions: Every one of us that are five person table had a certain specific request, every single request was met with higher expectations than we ever imagined. (Not normal for when we normally go out to eat kind of thing right? I.e. can I substitute this for this?, can I not have salt but can I have this in place of this ingredient? )Parking: This is the parking lot generally for the mall, free, and plenty of accessible locations free and safe to walk with your friends directly to the front door and almost see your car from the restaurant.Kid-friendliness: I think my picture says everything about kid friendliness! Very kid friendly. I'm not talking crazy kids running around, I'm talking they know how to cater to your child as well as any other guest you may have with you.Wheelchair accessibility: There is wheelchair accessibility and very close proximity to the front door from accessible parking.
-
April 2024 by Litzy Lopez
Would not return to this specific establishment. Expectations were let down.
-
March 2024 by Nevaeh Walton
Food was great but the guy with the arm tattoos short curly hair nice nose big lips and wears a Pakistan pin on ur shirt WHAT IS URR NAMMEEEE ur so fine omg pls and he was so attentive?
-
March 2024 by Hailin Lu
Terrible terrible food. The shrimp and chicken jambalaya pasta didn’t even have shrimps in it. The pasta itself is soggy and flavorless. The bang bang chicken and shrimp is even worse. The chicken tasted like they were made a week ago, and they’ve been reheated million times. They tasted like rocks. There were also only 2 small pathetic shrimps. Extremely overpriced and pathetic. The server didn’t even ask how our food was. Never coming back again.
-
March 2024 by Caprice DeAngelis
Every month me and my friends have a "girls night" where we come to the Hillsdale cheesecake factory and have dinner. The past few time we have come we have had the pleasure of being served by VENNY. If Venny isn't a lead or a manager of some kind, she needs to be and deserves a raise of some kind. She's an absolute asset to this location. Every time we come we see this girl with a huge smile on her face and serving table after table without skipping a beat. Tonight I finally asked her name because I wanted to acknowledge this young lady and tell you all how me and my friends now come to cheesecake factory in hopes to see Venny again even if she isn't serving our table. As my friend said below we are #teamvenny! Venny if you see this, keep that smile on your face girl. You are PHENOMENAL and I hope you get some kind of acknowledgement for this because you deserve it!
-
March 2024 by Yomari Bullock
I come here once a month on Friday, and each time me and me friends have the best server. She's comes by, checks in, really nice and overall amazing. Her name is Venny, and we love her. Team Venny all the way.
-
March 2024 by L. Cranberry
Food was ok which is not what you'd expect here. I had to ask multiple times for extra sauce on the side although I put it in with my original order. I'd go to a different Cheesecake location or choose a different restaurant altogether in the future.
