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January 2024 by Stacy Williams
This is a great Cold Stone! The lady that helps us is always friendly and helpful. She makes a great cone and the experience a good one!
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November 2023 by judy aguilar
Always been a regular, but today I was disappointed. I went in to see if i could order a cake for my brothers birthday. I looked through the options they had and themes and i chose spider man. I asked if she could do it and she said no. I asked her if she could do a Batman one but with spider man color and she said yes. I asked multiple times if she was sure and she said yes. Time to pay and i was so surprised as to how much the cake was 89.00 with tax and i paid because i knew the cake was gonna be delicious. Day of the party my sister said she was gonna get it and when she gets there it’s not ready and it looks so poorly. The lady could’ve easily said that she couldn’t do it and i would’ve gone somewhere else. So disappointed with how this cake looked especially because my brother wanted to take pictures with it ?.
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November 2023 by judy a.
Always been a regular, but today I was disappointed. I went in to see if i could order a cake for my brothers birthday. I looked through the options they had and themes and i chose spider man. I asked if she could do it and she said no. I asked her if she could do a Batman one but with spider man color and she said yes. I asked multiple times if she was sure and she said yes. Time to pay and i was so surprised as to how much the cake was 89.00 with tax and i paid because i knew the cake was gonna be delicious. Day of the party my sister said she was gonna get it and when she gets there it's not ready and it looks so poorly. The lady could've easily said that she couldn't do it and i would've gone somewhere else. So disappointed with how this cake looked especially because my brother wanted to take pictures with it .
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August 2023 by Quinn D.
We walked in. Waited for five minutes with no employees present. Suddenly a worker came out of the bathroom, bare hands, with an ice cream scooper in her hand and proceeded to ask us what we would like to order. . The grossest. We walked right out.
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August 2023 by Meghan D.
This is my second time to go to this cold stone and I wasn't impressed the first time but now I am not interested in going back.The windows or ice cream displays don't look like they've been cleaned since I went 3 months ago. Tonight, there was a long line and we waited for 10 mins and actually left without ice cream because of how disorganized the two employees. It seemed like the older lady, maybe the owner was mocking the younger kid. She was also stocking the condiments rather than helping customers and just spent her time smirking at the kid. The kid was wearing a hood and it was kinda weird. We left as 2 other groups also left because of how awkward it was. One of the guys in line said he had been in line for 30 mins. Really weird overall, ended up going to Safeway to get ice cream.
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August 2023 by Jenny W.
This location needs some work. Service - slow and incompetent. We had to repeat our order ("like it. mint mint chocolate chocolate chip. less brownie) 2x bc it just didn't register to them. They also tried to say my card was declined but it was just user error. They finally got it. Quality - mehIce cream mix is good and meets the standard. After serving up the ice cream on the counter, it was already melting and dripping off the sides. I had to request a lid (wouldn't secure itself) and asked for another cup to catch the drip. I dont recall cold stone ice cream melting this fast esp still in the store. I suspect their freezer isn't as cold as it should be. Overall - If you're craving cold stone and this is the only location, then come by and get satiated. BUT, dont go out of your way to come to this location with other ice cream shops nearby.
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August 2023 by Chris K
Good ice cream but it's always understaffed
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August 2023 by Christopher Klapperich
Good ice cream but it's always understaffed
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June 2023 by J A.
Clean location which I appreciate. My grandkids enjoy watching it being rolled and mixed.
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June 2023 by Cielita C.
First time waiting so long for some ice cream. Coldstone serves the sweetest ice creams, but this location isn't worth it if you're just trying to get a grab n go dessert since they take a long time to serve you. I'm not personally a fan of their ive cream flavors since I've tried other ice cream places that are better & less sweet. Don't think I'll be coming back here again.
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February 2023 by Farida Nair
We were overcharged.
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January 2023 by Jaky Y.
This location in downtown San Mateo has been here for as long as I can remember. The ice cream itself and pricing are the same as any other Cold Stone location, and this location has a few tables/chairs for seating. It's also right next to the movie theater parking lot, which is convenient.Does service sometimes take a while and are they often under-staffed? Yes. Are staff friendly when they finally get to you? Also yes. Given they're a long-time local establishment that I imagine has been hit by COVID as well as the skyrocketing number of other (micro)creameries and dessert/boba establishments in the area, I'm inclined to be more generous. On my most recent visit, I got a small "Like It" with almonds mixed in, and the server took his time crafting my scoop and even added a little bit of extra ice cream and almonds on top when he was done.
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October 2022 by Brian B.
It's your typical cold stone creamery. Good service and good ice cream. I wish it was cheaper, but that's the usual price for ice cream at a shop
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September 2022 by Renata Romanova
Ice cream is beautiful but not tasty
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August 2022 by Sam Santiago
Welcoming and courteous service, wide selection of ice cream flavors, more mix-ins and toppings than you’ll ever imagine you want or need, and once you are served your selection, the real fun begins!
