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November 2025 by Jennifer Hui
I really enjoyed the indoors cycling class on Tuesday 6pm (Heather B)and Friday 6pm (Kendra)!
They are both great instructors and bring great vibes to the class!
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November 2025 by Brian Colon
Yes—this place is new, but having been there for a few months, I am so pleased that the staff and members truly seem committed to keeping this gym in pristine condition.
There are two things I really love about this gym—1) cleanliness; and 2) my trainer, James, is terrific!
James is timely, supportive, and always brings his best attitude to our 5am sessions.
Finally, I’ll add that the entire staff is friendly, welcoming, and always willing to assist the members. I highly recommend this no judgment zone gym where you will be able to focus on fitness along side a wide range of folks on the hunt for a safe place to reach for their goals.
One piece of constructive feedback—please turn on the captions for the countless TVs you have scattered around the gym 🤩
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November 2025 by richard mcspadden
Good gym, day pass is 35 bucks
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October 2025 by Juan Coimbra
I liked this gym but We’ve having trouble to cancel our subscription and this Friday they called us asking for the payment but many months went by we were paying and trying to cancel they never did, always excuses, gonna give an email or the person that make the cancellation is not here, always excuses, we try all the contacts that they gave us and nothing happened, no answer.
Be aware if you need one day to cancel your subscription at crunch you’re in trouble.
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October 2025 by Zach
Great experience with Jade Castro at a crunch today. Supper helpful with a day pass!
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September 2025 by Calvin
Well-equipped gym with a warm welcome from General Manager Jade. I was there as a day visitor on vacation. The gym looks better in real life than in the pictures.
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September 2025 by Alex Kalinovsky
Very nice gym. Clean and plenty of good equipment
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August 2025 by John Smith
Towels! This gym hoards towels like it's money. They only have towels available behind the front counter so you must ask the very annoyed (and rude) staff how many towels and what size everyday you come in. No other gym I have been to struggles so much with a basic service. More often then not there are no towels available. Keep the towels stocked in the locker rooms like a normal gym. Purchase more towels or have more laundry equipment if you can't keep up with the demand. This is the most frustrating experience about this location.
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August 2025 by Jon Sofer
I’m giving this place 2 stars for three main reasons, which unfortunately seem to never improve:
1. No towels during rush hours – This is unacceptable. I don’t care if it’s peak time; more than 60% of the times I’ve come in, there have been no towels available. Please stock more towels and have enough washing machines to keep up with demand. This is part of what we pay our maintenance fees for.
2. Front desk staff not very helpful or friendly – It’s mostly the same two people, and they seem more focused on talking to each other than engaging with members or answering questions.
3. Showers not always clean – The showers need to be cleaned more thoroughly and more often.
Overall, there is a lot of room for improvement here, and I hope management takes these concerns seriously.
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August 2025 by Christian Angelopoulos
This is one of the nicest crutch fitnesses I’ve ever been to! They have great equipment and people here are really friendly!
If you’re looking for a membership, go talk to Jade and he will take care of you!
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August 2025 by Joshua Savage
If you’re looking for a gym membership, talk to Jade, and he’ll take care of you. Great experience here and fantastic facility to train at.
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June 2025 by Shane Ieans
The hours are terrible, especially if you have kids and you need to squeeze the gym in when you can. Only being open to 10pm on Fridays and only until 8pm on the weekends is limiting. There are about two employees on the staff that are beyond pleasant, and then there’s a major drop off in customer service, where their phone screens have rendered them zombies. The equipment layout is terrible. Machines pinched in together when there is so much wasted space. Two different turfs on the top floor, that aren’t utilized enough to keep. There are not enough cables or benches during all hours. I’ve gone to this gym for 6+ months at 6am, another 4+ at 10am, and the last 6+ at 9pm, and the sporadic trends in traffic leave me confused on how this is not being addressed. The dumbbells don’t go too heavy on the weight, and when I’ve asked management/employees about heavier weights they just nod their heads in agreement, but not providing any solutions. The gym stinks, smell like mildew, which is probably coming from the turf. I gotta know how this is considered a “Signature” Crunch, because outside of the towels that are provided, the gym isn’t giving me anything else. Lastly, when I first signed up with my wife we were paying $110 for our two memberships, and she took a year break because of giving birth and recovery, and when she signed back up, I’m now paying $140 a month. When I questioned the GM who was signing her back up, he ignored my questions around pricing. I don’t feel good about this gym, and wouldn’t recommend it to anyone in the San Mateo area. The management and staff just seem complacent, as if they’ve been limited in their own roles and power, to the point they’ve just given up trying, and that’s why all they do is not there heads in appeasement, so that they can get around the slightly difficult obstacle of actually helping a customer.
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June 2025 by Drake Zhao
If you wanna get a membership at crunch, ask for Ethan Frias. He goes above n beyond for members n newcomers alike, great attitude and customer service!
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June 2025 by Robinson Rouge Bordon
Great place to workout. Clean & better maintained. Ample parking & often nicer crowd. Though a bit further from my place, I prefer going to this gym in Hillsdale as it has a steam room instead of a sauna like in Daly City. Nice location - next to Whole Foods Grocery and some diners/QSRs.
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June 2025 by Meghan Zheng
I’m a member at Crunch Fitness and had a very disappointing experience today. I brought a guest who had a valid free guest pass (never used before), but we forgot to bring the physical copy. When we asked for help at the front desk, a staff member named Anthony refused to assist us. He didn’t even try to check the system or ask any follow-up questions — he just said no and sent us away. Very unprofessional and unhelpful.
Thankfully, Jayden, another staff member, stepped in and actually took the time to look us up in the computer. He confirmed the guest pass and allowed us to enter. Huge thanks to Jayden for being professional and kind — the only reason this review isn’t one star.
