Fanatics HQ
Hours:
910 Park Pl, San Mateo CA 94403 Hours
About Fanatics HQ
Fanatics HQ receives consistent praise for its exceptional customer service. Multiple reviews highlight representatives who are knowledgeable, helpful, and pleasant. They are described as fantastic, extremely competent, and professional, solving customer issues with courtesy and dedication. In specific cases, agents efficiently handled return processes, resolved order and shipping fee problems, and corrected errors with items like wrong-sized shirts or lost packages. Their service is noted for being quick, often resolving matters in minutes, and going beyond standard duty. Customers report representatives showed compassion and a fantastic attitude, turning frustrating situations around. This results in very positive experiences where customers feel their issues are fully resolved, often with added benefits like expedited shipping or replacement items at no charge. The overall sentiment commends the great people and five-star service provided by the Fanatics team.
Most Recent Reviews
August 2023
Pleased with the help from the phone support gentleman. Adam was extremely informative and helpful.
March 2023
Got fantastic customer service, really appreciate it!
January 2023
Jordan assisted me in my return process and was extremely knowledgeable and helpful. She quickly answered all of my questions and processed my request without spending more than 5 minutes to go through a typically excruciating process.
More Comments(56)
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