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February 2024 by Grace Oh
I would never recommend this particular hotel. Front desk would not answer calls all day long and even when IHG reservations tried to get a hold of them, no one was available to answer the phone after multiple attempts as well. I cancelled the booking with IHG although my card was charged and rebooked somewhere else last minute. Luckily, IHG customer service was on it and tried contacting the hotel for a week and finally talked to someone and refunded the cancellation. But what a waste of time, energy and headache! Also. No shuttle bus from SFO Airport.
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February 2024 by el 74 nova
Noteworthy details: Rooms are awesome, has a good sauna but, the fitness room is terrible. All cardio machine are broken or damaged and the weight machine was also broken It look like the machine has brooken for a while and they haven't replaced it. If you are looking to workout while u stay here I don't recommend, but if you just planned to stay here it a good spot
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February 2024 by natalie jarquin
Woke up with bites.
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February 2024 by DEE MORALES
The bed was comfortable, the room seemed updated and I was able to open windows for fresh air.
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February 2024 by jay bee
Pleasantly surprised.Staff was nice & helpful.The room (double queen) was huge. Microwave, good sized fridge, table & chairs, desk with an office chair. Good for a family, plenty of room to spread out.I liked that there was a restaurant & bar on the premises. The menu is admittedly basic but after a long day to be able to eat & have a cocktail without leaving the property was for me, huge.I noticed that they have a hot tub.With hotels in the area all at $250 plus this property is a good value. I found it to be clean, and with a lot of nice features for the weary traveler.Food & drinks: Most hotels this size don’t have a restaurant & bar.
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January 2024 by stephen goh
Clean and
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January 2024 by Nathan Venton
Great deal on park n fly
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January 2024 by Carlos Alvarez
I have stayed at this property several times every week from November 2023 to December 2023 and I can’t rave more about the excellent service that the following personnel gave: Josh, AFA, Tey, Daniel, Jazz, and Tiana. Whenever I came back, they always provided me with such a warm, welcoming smile. Shout out to all of them and the many other staff that made sure I had an enjoyable stay.Update 01/29/2024:I’d write another separate review, but Google will only allow me to edit my previous one.Staying at the Holiday Inn & Suites in San Mateo is an absolute delight! The staff here goes above and beyond to ensure every guest feels like a VIP. From the warm greetings at check-in to the personalized attention throughout my stay, it's evident that they truly care about making each visit memorable. What sets this hotel apart is the genuine warmth and kindness of the staff—they make me feel like family every time I walk through the doors.I've been staying here weekly, and it's heartwarming how the staff remembers me and welcomes me back with open arms. It's those little touches that make all the difference. I have to give a huge shout out to Jazz, Josh, Afa, Tey, and Rey, who have taken care of me my during my most recent visits, for their exceptional service—they consistently go above and beyond to make sure I have everything I need for a comfortable stay. Their dedication and attention to detail truly make me feel appreciated as a guest. If you're looking for a home away from home in San Mateo, look no further than the Holiday Inn & Suites!
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January 2024 by Margaret Coughlin
Nice location. Surprisingly quiet given highway and airport access. Rooms and baths are spacious.The room carpets need upgrading /replacing and the fitness center is a disaster. Machines are broken, lightest weight is 20 pounds, no mats etc. come on IHG fix this or don’t advertise a fitness center. It’s a joke.
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December 2023 by Ahmad Lashgar
We stayed at the hotel while looking for a home when we moved to the area. Josh helped us with check-in and it was a great experience. Staffs are very friendly and supportive. The hotel location is a bit far from any walking-distance restaurant or grocery, but as long as you drive it is fine. Rooms are clean, I only used the laundry among the amenities and it was neat and fast. Overall the stay was great, thank you!
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December 2023 by Shoreview Kidd
Safety: The food has a weird odor and looked rotten.Food & drinks: I ordered sandwiches that look old and drinks had bugs at the bottom of the glass l.
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December 2023 by CEO 7
$150 DEPOSIT PER NIGHT. ??? *SCAM ALERT*
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December 2023 by JARED NEIFELD
AwesomenessGreat stayWootQuietCleanGreat staff and great serviceAwesome foodsClose and conveniently located to airportLevi's stadiumAnd San Francisco
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December 2023 by D N
Love this place!! My husband and I stay here ALL THE TIME! Clean rooms, comfortable beds, safe parking, great location, reasonable pricing (especially if you’re an IHG member earning points!)And we LOVE the staff!! Ray, Josh, Jazz, Bradley… always make our stay pleasant and are super accommodating.Highly recommend.
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December 2023 by Mod Science
Love the people here. Josh always takes care of us!Will def continue to make this our Bay Area hotel of choice. Great location by lots of food options in Burlingame and San Mateo. Plus the rooms are big and clean and affordable. And BATHTUBS! Yay!
