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January 2024 by Jewel Ruby
A very shady marketing strategy and return policy. I was charged regular price for the items I purchased. The store has CLEARANCE and SALE signs all over. I was still inside the store waiting for my friend, and I decided to return the items that I thought were on sale. Since I did not provide my email address, no receipt was printed. The manager refused to refund both items, because I had no receipt. The cashier didn't tell me that lame policy. If not for my friend, I would not buy. Macy's is my preferred store for jewelry.Sent from my T-Mobile 5G DeviceGet Outlook for Android
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August 2023 by Roney - M.
If you want a good Service find a good place... I came and put my time to put a pair of earring and the left side was exactly where I want and the right one wrong place... I'm unhappy with the service and the money I paid for a bad work... Not recommend.
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August 2023 by Teresa
There are good ppl there.Idk her name she's a really pretty Filipina friendly accommodating, she says sure hun no problem,Pretty eyelashes. Super sweet. Great customer service.5$tars for her.The other's not so much.
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May 2023 by Sarah H.
The two weekends I came in, the girls that work the counter have all been very friendly and helpful; one even took the time to text me when the piercer became available. Dawn, who does the piercings, is the best! I was nervous to get another piercing after letting it close due to a bad experience at a different piercing store years ago, but Dawn was so knowledgable and had such a great energy that she really put me at ease. The actual piercing was very quiet with minimal pain. I even came back the following week for another awesome piercing session with Dawn!
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May 2023 by Noam R.
Yes, can get a bit busy and some of the associates are very junior but never rude. Also, wanted to say Dawn was amazing, she was very patient and polite even though the place was on a busy weekend. She explained the piercing job in detail and spent time making sure we like the placement of the piercing, did not get pushy or aggetated when we asked to change. If you want to get your ears pierced ask for Dawn!For the store itself you can get really cute jewelry for real cheap that look much much higher quality than what you paid for, but remember those are cheap jewlery, so don't expect miracles. Will recommend all my friends to go to Lovisa.
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April 2023 by Claire H.
Tried to come in twice for piercing (when you call and online it says no appointment needed. Just come in!) each time I got "I'm just about to leave and the next girl doesn't do piercings" the attitude I got when I said I had called...I went up to Claire's where it seemed a lot cleaner and better of selection and quality of piercings anyway. I went back down to this store to look at their jewelry. I asked the new girl one question and she was so unbelievably rude and unprofessional! I looked at her and told her she clearly hates her job and that she should probably not be working in customer service and left. I interrupted her phone scrolling and that upset her. This store is a hot mess with rude employees!
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March 2023 by Samantha Yu
I am writing this review when my ear piercings are 8 weeks old! I got a pair of lobes and one helix by Kyla and she did an amazing job!! She was very nice and patiently adjusted the location (?) of the piercing several times. With her detailed instructions, I took care of my piercings and they healed pretty well!! Thanks Kyla! I’m going back for more piercings ?
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February 2023 by Lalin Lata
Went to return an necklace that broke. I had recently just bought it. The asian lady was so rude and did not want to help whatsoever. Did not want to even exchange the broken cheaply made necklace. AND refused to give her name. Don’t open a business if you dont know how to treat and help customers. Don’t buy ANYTHING from this store since its so cheap.
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January 2023 by Tonia W.
The piercing young lady was so rude, curt and disrespectful I decided to go somewhere else.
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November 2022 by Charlotte C
I got my ears pierced here and the staff were very considerate and friendly. I would definitely recommend Lovisa for piercings.
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October 2022 by Sally G.
The last time I had my ears pierced it was over 50 years ago. I had the piercing done by a friend who used a hat pin and an ice cube behind my ear to numb the area. The puncture sites have healed over and I decided to have my ears pierced again. I was shopping in the Hillsdale Mall and happed to walk by Lovisa. I went in and spoke to Kyla who explained the procedure to me in great detail and helped me pick out the correct pair of earrings. Kyla is very professional, kind and gentle.The piercing happened very quick and was only slightly uncomfortable. It was much worse with the hat pin used so many years ago. If you have been reluctant to get pierced I encourage you to find Kyla at Lovisa.
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September 2022 by Jackie R.
I had gotten my doubles pierced here and they were fine, I liked them so I went back. When I went to get my left cardilage piecrced I bought the set of earrings (keep in mind I mean the SET meaning I would get both earrings since I paid the full price) I only wanted one side pierced and the lady didn't want to give me the other earring even after I paid FULL price. I was like okay maybe it's a policy of something. When I went to get my right cardilage pierced I wanted both of them in the same side, that it when I decided I would never go back. They had these teenagers doing the piercings and keep I mind, these girls had long acrylic nails, they didn't even wash,glove,or sanatize their hands before attempting to pierced my ears. They got the first one in adequately, when it was time to pierce my other one that is when the girls nails got stuck and she kept injuring my ear, she had to attempt to pierce my ear like 3 times. TOTALLY NOT WORTH THE 60 dollars I paid. DONT GO HERE
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September 2022 by Elyse Bernasconi (The Tiny Witch)
No one here is commenting on the products. My biggest issue is there is hardly anything for dudes. Everything is over feminine and as soon as I put in my earrings they kept bending apart. They claimed all their earrings on the wall were sterling silver, including hooks, but I have sterling silver and silver plated earrings that are too big that do not bother my ears. These made my ear itch and burn. Customer service was just fine. They've got to be wire. The accessories were beautiful, but not what I was hoping for. Prices were not bad at all, but with how bendable my hoops were I worried I'd break them. Both were that way. In fact, they were warped when I got them and wouldn't close. I'd say don't shop here if you have a fairly new piercing. .
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August 2022 by Angie S.
bad customer service, no one asked me if i needed help. the cashier rolled her eyes at me and was very rude. Her and her coworker basically were just hanging out instead of helping and either other, never turning !
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August 2022 by Rubi C.
Kyla is super friendly, knowledgeable and helpful!!! Many people could care less about customers but she went above and beyond!!! Thank you Kyla!!