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September 2025 by Daniel Wong
Great service!!!
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August 2025 by Jmjacksolo
Loving this lulu lemon fit!
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July 2025 by Anton Maralit
Bought a pair of pants and requested hemming. Received an email 2 weeks later that more information was needed, when I called multiple times no answer. The next day I get an email that my pants are ready in store, and when I go to pickup the pants were not hemmed and no solution / compensation from the team for my wasted time (3rd trip to the store and am from out of town). Team / management could have handled much better. Decided to hem pants myself now, no faith in the team.
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October 2024 by Win Feigle
I came in on a Saturday evening, very rushed, because I needed to a high quality print on a couple t-shirts for work by Monday morning. I worked with Dawood and he knocked everything out for me in under an hour. Amazing job!
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June 2024 by Lolis Muper
People there have horrible manners; they are rude and don’t help customers kindly whenever it is necessary. It really seems like they hate what they do. I wish management here was more strict because those lazy interactions really damage the reputation of the brand. Hopefully, this store goes through a restructuring process soon; they need to make drastic improvements.
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April 2024 by Cari Carranza
I’ve been to this location several times and today was just hands down the worst experience I’ve had. I tried on several different leggings all size 0-2. They all fit very tight so I kindly asked for a different size on one of them. The girl brought over the size and then I tried them on and they were still small. I get out of the fitting room with all the clothes and the girl tells me I can place the items I am not taking next to her and as I do I asked her “these run a bit smaller right because my usual sizes fit very tight” she goes “yeah they’re compression” with an attitude and before I can respond back she says have a nice night even though I wasn’t done shopping yet? She saw I still had more questions so I just went back to the leggings section. Other employees in the store were just staring around and not really being attentive. I disliked how they all were just looking and others just gossiping so I walked out. It’s sad to see a bunch of young people more caught up in their conversations instead of actually wanting to help out customers which is what they get paid for. This will be my last time at this location. The store itself does not have a wide range of options like other stores either.
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April 2024 by Chris Chai
one of my favorite stores to visit in the Hillsdale mall
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February 2024 by Mayra Hernandez
A very nice place to shop
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December 2023 by Cathy
rude staff
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October 2023 by Micah A.
After my third attempt giving this store a chance, the service at this location is outright horrendous. Every employee here seems to hate their job. I would rather make the drive to Burlingame or even Palo Alto than spend my time and money at this store run by children. Excellent customer service does not involve treating every customer like a thief or a nuisance. Asking for any kind of assistance from any employee felt like I was causing THEM an inconvenience.
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October 2023 by Anthony B.
Lululemon in general (not only this location) has the worst customer service of any store I've shopped at in recent memory. Clothing quality has also gone down significantly and the sizes are so inconsistent. Not worth the price or even half the price. I'll take my business elsewhere
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September 2023 by Wes P.
Staff decided to close an hour early on a Friday night, last day I had to return something. They put a very official sign, hand written in marker on a piece of paper taped to the door.At 8:20 (supposed to be open to 9), an employee runs out of the store, buys food at the food court, then runs back in and locks the door behind her with several customers gathered outside. Classy
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August 2023 by Rene Li
Poor quality service, dropped in for quality promise program and the sales woman refuses to do anything about it
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August 2023 by Sandy W.
Crowded and manager sucks, was not helpful at all. . Don't recommend coming here. Also store is very small and limited stock , but plenty of food nearby !
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June 2023 by Carolyn G.
San Mateo store.Very disappointed that they would not refund a purchase I made online. I told her to just throw the damn garment away then. I was going to make another purchase that was much more than the garment I was returning to the store. I even asked for store credit. All rejected. Well they have lost me as a customer, but I guess they don't care because they have customers lined up at the door.
