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December 2023 by Jack P.
Bought my wife an 18" Tanzanite necklace at Macy's for Christmas. She wore it for about an hour and it fell off. Seems the clasp was bad. We took it back the next day they said it couldn't be fixed and the necklace could not be replaced. There were none available at any Macy's in the country. Added that they won't get any for months and the price will be considerably higher. Two days lower I look for it online. Macy's has it and yes the price is over double. J Pacheco
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September 2023 by Piper S.
Horribly run store and will never shop here again. The store is a total mess, the escalators are always broken and no employees on the floor to help customers. They leave one employee all by themselves with no help in a department and it causes long lines and messy fitting rooms.
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July 2023 by Delaine Z.
Oh, Macy's what has happened to you? Too few employees to keep the store looking good. No one to offer help in the men's section. Not greeted by anyone on any of the floors we visited.
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July 2023 by G. R.
If you're thinking of buying a kitchen appliance, mattress, linen or anything else on the top floor - you might want to think again. There were ZERO employees on the entire floor. This wasn't right before closing - it was about 7PM on a weekday and it was a total ghost town. I walked around the kitchen department for about 5 minutes and could hear a customer in the linen department periodically yelling, "Hello? Hello?" I assume they're obviously trying to cut back - seems like each floor only has one place to check out. That would be fine if there was actually an employee there but there wasn't. Apparently if you want to buy something on the top floor, you'll have to lug it down to the third floor where there's a check-stand right near the escalators. I did see a single cashier there - and about 4 people in line. I may have expected this from Sears or maybe Target - but not the most expensive store of them all. Common Macys. You can do better.
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June 2023 by Julie K.
I like Macy's in general, and this is one of the stores where I really enjoy shopping in. It's a smaller Macy's store but it has everything that you need and great selection. Numerous options of clothing, shoes, bags. This Macy's is part of the Hillsdale Mall and that makes it even more enjoyable when you can shop at other stores after you're done at Macy's. I especially like the jewelry department at this Macy's. I purchased unique pieces of jewelry here that I did not see at other Macy's stores. The store is well maintained and is in good shape and I hope will remain open for many many years. I don't want retail stores to go away, they are a great asset in our lives.
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March 2023 by Dru C.
What happened to this place it use to be one of the best places to shop in tbe Bay Area. The selections and designers have fallen so bad Walmart has better selections these days. No good brand names for shoes or clothes place is dirty and never anyone to help you. God forbid if your not white or privileged you get no service when the service you get is rude and racist. I was asked if I could afford to purchase my wifes necklace one time bad but not as bad as lady in the jewelry department on purpose avoiding us then saying what I don't have time for window shoppers or the cake of it all sorry sir we don't have a layaway plan please shop where you can afford. Mind you it was because I was paying cash so my wife would be surprised. Let's not forget I got run over by shoplifters that felt no pressure by security. Common macys you broke my heart
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January 2023 by Claire H.
ONE....ONE person working in women's shoe department on a Sunday. Waited in line 45 minutes behind about 10 people. Whatever, I ordered shoes online, it looked like this Macy's might have the next size down bc these were too big...I'm patient, so o waited, I get to the front. Cool! They have my size...I'm out of there...nope!!!!!!! Guy tells me sorry these shoes have already been returned....uhhh no they haven't. I opened them yesterday...he's like yup! Sorry! Tells me to stand in some other line across the store. I ask him to call a manager, There is no way. He doesn't want to...there's like 15 people behind me now! Manager comes over.....dude returned my shoes...that's why they said returned. Over Macy's this was only realized AFTER the manager accused me of buying two of the same pairs of shoes and trying to return multiples as if I was running some sort of scam. And this is why I am reminded of why to only go to nordstroms...I was blown away!!!! No apology, even though they realized finally it was their mistake...redic!
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October 2022 by Maria P.
My experience at Macys was wonderful. This review is SOLELY based on my experience in one of the departments inside the store which is FinishLine. When I came to look for shoes for my daughter I was greeted by no one and when someone did appear he didn't even greet me. He asked me what shoes I needed and I gave him the pair I wanted for my daughter and he left. No how was your day. No hello. Nothing of that sort. He took his time and from where I was standing I could see him on his phone while he was "getting" my shoes! I could not believe it. The short curly haired gentleman with glasses gave me my shoes and I thanked him. I got no response from him. I ended up leaving the shoes because he ended up disappearing again and didn't come out to ring me up. My husband had a similar experience with this gentleman and said the man didn't even give him the right pair of shoes. We will NEVER shop at finish line EVER again because of this man. 0/10.
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August 2022 by Samantha L.
If I could give it a 0, I would. We went into browse & they had no prices on any of the toys. There was a QR code next to the toy that led us to the Macy's app... which still didn't tell us the price after scanning (after scanning the bar code it said not found). When we decided to just get the toy, we tried to locate an employee to ring us up. No one was at the register near the toys. There were about 7 employees working in the vicinity. No one greeted or asked us if we needed help. One employee ignored us when we tried to ask. There were 3 employees where the jewelry was that were talking and laughing within eye sight. Another employee by the perfume with another employee told us to go and wait at an empty register. Finally we tried to yell to ask of anyone could help us since the 6 employees that were in the vicinity were all ignoring us and finally another employee from the juniors section who was doing go backs ran to help us. She was only person in the entire area that greeted or tried to help us the entire time we were there. 0/10 - I remember now why I stopped going to this store.
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May 2022 by Sal T.
RALPH LAUREN/POLO SECTION SUCKS..... I needed some new shirts for a business trip. Arrived at this Macys to check out the Polo/RL clothes since that brand are the best for men in business world. Unfortunately, the Ralph Lauren clothing section was simply abysmal. Hardly any clothes on the racks. What was available was simply out of style (no Macy Shopper anymore, I suppose) but the glaring mistake was that all of the clothes was in different sections. Tommy H clothes, Calvin, etc. all hanging in the Polo section. It was impossible to shop and not a single employee on the floor to help. (They are all apparently at the perfume counters - it is the only area one can see a Macy's employee) GUYS, avoid this Macy's (and the mall since there are no men's clothiers anywhere). The City is still your best bet. Too bad. So much potential for this Macys being in the heart of the Valley and the manager has given up.
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April 2022 by Julie B.
Will never shop here again or at any macys for that matter. I'm not much of a complainer and go with the flow on a lot of situations but I'm done with Macy's. Returned an item with its receipt within the return period and just got shorted about $7.00. Never got the original receipt back, cashier first put total refund onto a gift card when only a small amount was to go back on gift card the rest was to be cash back, when I questioned her about this she was clearly agitated, she got another cashier to help her and ended up doing it correctly with part on gift card and cash back for the rest. But, once I left the store and was thinking about everything that had transpired I realized the amount was totally incorrect! When I was in the store I felt like something was off but was tired already and just did not want to to deal with anything further. $7.00 was not worth going back and confronting this cashier about it but just a heads up for everyone who shops at macys. Make sure you check everything is correct before you leave the counter. There is no reason that I should not have gotten back the full amount I paid since I was within the 90 day return period and I had the receipt. Macys has definitely gone downhill and is trying everything they can to try to hang on...even cheat their customers.
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April 2022 by Kimiko D.
Hillsdale Macy's is understaffed and not capable of providing any decent customer service. We were trying to get a pair of men's shoes but there was no one working in that department. I asked a lady at the register, and she told me she couldn't leave the register. A different associate was able to help, unwillingly, but quickly left after giving us the shoes. We needed a different size and there was no one to help. We walked the entire floor and saw two employees, both at the cash register - one was the associate who got us the shoes. I was told to wait in the shoe department. They would help in a moment. After 15 minutes, I returned to the cash register and asked if they could call for extra help. My associate said, no - she was covering the entire floor. I asked for a manger, as it had been well over 30 minutes since we had started this quest. She then told the customer that she was helping, that she needed to help me. From there it just went on and on. We requested two other shoe sizes, which she showed the store having in inventory, but she couldn't find them. Now I'm online trying to find which Macy's has the shoes in stock so I can go pick up as I need them in the next couple of days. There is no way to reach a live person - I've been on hold while typing this review. It is unbelievable how downhill Macy's has gone. I also went to "contact us" on Macy's web-site, but there is no option for customer service. So much for being a Platinum Card Holder!
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April 2022 by Katie D.
Hillsdale Macy's is understaffed and not capable of providing any decent customer service. We were trying to get a pair of men's shoes but there was no one working in that department. I asked a lady at the register, and she told me she couldn't leave the register. A different associate was able to help, unwillingly, but quickly left after giving us the shoes. We needed a different size and there was no one to help. We walked the entire floor and saw two employees, both at the cash register - one was the associate who got us the shoes. I was told to wait in the shoe department. They would help in a moment. After 15 minutes, I returned to the cash register and asked if they could call for extra help. My associate said, no - she was covering the entire floor. I asked for a manger, as it had been well over 30 minutes since we had started this quest. She then told the customer that she was helping, that she needed to help me. From there it just went on and on. We requested two other shoe sizes, which she showed the store having in inventory, but she couldn't find them. Now I'm online trying to find which Macy's has the shoes in stock so I can go pick up as I need them in the next couple of days. There is no way to reach a live person - I've been on hold while typing this review. It is unbelievable how downhill Macy's has gone. I also went to "contact us" on Macy's web-site, but there is no option for customer service. So much for being a Platinum Card Holder!
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January 2022 by chris k.
I have been shopping at Macy's since the 1960s. I had occasion today to visit the store to purchase a new comforter after many years. The selections to choose from were better than I expected, and there were several salespeople to answer my questions. The store was well stocked, very clean, and welcoming. I appreciated the care taken, and enjoyed my shopping experience. Plus, there was a nice linen sale and I saved quite a bit on a lovely new comforter. Thanks! I'll be back soon.
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December 2021 by Nicole M.
Review is for Macy's online. Canceled my order but they still charged me. Every time I contact customer service they respond with a generic answer that they do not charge when the order is canceled. Since I had paid with a prepaid Visa gift card, I can't just contact my credit card company to reverse the charges. It's very clear that their customer service line has been outsourced to cheap foreign labor. I will never shop at Macy's again. It appears they are engaging in fraudulent business practices.
