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April 2024 by A. Bailey
We were intending to go to four different stores to get the best possible deal. Mattress Firm was the first store we checked out. We were impressed with the knowledge and patience of the CSR, James. He asked questions that mattered in order to fit us with the best possible bed for our sleep issues, such as snoring, back pain, cool sleeper, hot sleeper and a host of other questions. We asked James numerous questions as well and he politely and professionally answered all of them. It became apparent to us, we’d likely be wasting our time to go to the other three stores we had in mind. Best of all, zero pressure to make an immediate sale. We tried several beds and when all was said and done, we left the store to discuss our options and returned the following evening. James knew he wouldn’t be at the store by the time we could arrive the next day, but informed his Manager, Victor and another sales associate, Nick that we’d be coming in. When we arrived, both gentlemen already knew everything James shared with them. Excellent team work in our opinion. We again received top notch information and service from Victor and Nick. Without belaboring the point we ended up purchasing a TempurPedic bed with an adjustable base. We were informed that TempurPedic basically controls the pricing of their beds and bases, so the prices are set the same regardless of what store a consumer might choose. If you’re looking to buy a bed, we recommend you visit these gentlemen at 3910 El Camino Real in San Mateo, CA. Highly professional and impressively knowledgeable.
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April 2024 by Jay Spaulding
Went to Mattress Firm to find a new bed for our guest room and was helped by Nayrobi. He was very helpful in explaining options and helped us with a new bed. I would definitely recommend visiting if a bed is needed.
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April 2024 by Patty Agoff
We have had very good experiences purchasing mattresses at Mattress Firm in San Mateo. The sales people are professional, informative, and patient. We highly recommend Mattress Firm.
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April 2024 by Danielle Basco
Great customer service!
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March 2024 by Esther Rubin
James is very knowledgeable about all the beds and directed us to ones he felt best met our needs. We had a lot of questions, and he patiently answered each one. He didn’t pressure us when we left the store without making a purchase, which was greatly appreciated, as we needed a bit more time to think about our options.. As soon as we contacted him to make the purchase, he completed our transaction very quickly. We would recommend seeing out James if you’re looking to buy a bed.
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March 2024 by Dorothy Dale
Tremendous customer service and I got my new mattress next day !!!! Now I'm looking forward to a good night's sleep ?
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March 2024 by Jack Kohn
Salesman was very nice and helpful and listened to our needs.
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March 2024 by flo monge
Hello, first of all this was not my first choice but it turned out to be the best choice! Nayrobi was so patient with me! I went in looking for a queen bed and Nayrobi was so welcoming and cared to get to know me that it allowed me to feel comfortable when testing out the mattress and all their different frames. When it came down to prices, Nayrobi explained to me all my payment options, no matter what I chose he was always willing to work with me and overall went the extra mile to help me!! I was really impressed by Nayrobi excellent customer service skills his knowledge and professionalism!! My first stop was Manici’s and not to throw shade but I felt like they just didn’t care to get to know me and were only there to make a sale also they weren’t willing to work with me as far as payment options!!!! My pre-finance was denied and it felt like it was all or nothing. Nayrobi your the best thank you for helping me find comfort !!!
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February 2024 by Ramiro Hernandez
My experience here was great the salesman was patient and understanding of what we were looking for
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January 2024 by Anton Matosov
Nice clean place, good selection, knowledgeable and friendly staff
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January 2024 by Minh Le
Service at it’s Best. Thank you very much Nayrobi
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January 2024 by Jarrod Harrison
Good service in store, next day delivery with Jose and Michael. They were in and out in under 10 minutes.
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January 2024 by Myo Aung
Very helpful and experienced staff. I got what I needed with a very reasonable price.
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January 2024 by Sylvia Tai
I had a great smooth transition from my old sleep number bed that I absolutely hated to my new bed just delivered yesterday ! Victor from the San Mateo mattress firm went above and beyond in helping me find the perfect bed based on my needs and spent time in giving very good suggestions, while answering all of my questions, helping me find all the needed solutions. Victor was amazing and I appreciated the help so much and all of the follow ups throughout the entire process. When I need another bed, I will definitely be going to see Victor again.
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January 2024 by Jeff Tremoureux
Awesome customer service!
