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February 2024 by Christine Rafati
Beware. Dr. Salpeter fired my healthy 77 year mother (with dementia) when she fell and broke her hip bc we wouldn’t use her hospice (Mission). She showed up at hospital 5 days after surgery to push hospice (she even took a personal text laughing while she is in a patient/family meeting), and once my mother was released for “home” health care at her Assisted Living facility, she didn’t respond for 5 days to multiple requests from the assisted living care team, the home health care team, and the family for a higher dose of over the counter meds (she had in the hospital) so the care team can manage her pain so she can participate in physical therapy, sleep without being agitated, and eat/drink without being in so much pain. Dr. Salpeter consistently denied the increase (or alternative) pain meds, was then a no show on a meeting with family and facility care team to discuss the need for more meds, and 2 days later she fired my mother. We had to resort to another emergency room visit just to get her pain managed. We now have a new doctor who immediately was proactive in managing her pain and her care and isn’t pushing hospice!
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November 2023 by Jeff Runa
Mission Hospice provided EXCELLENT care for my mother! I'd give 6-stars if I could. The pre-admission nurse did a full interview, provided a checklist, a full information packet, and had a 45-60 min interview with my mother while I was present (as her caretaker). No pressure to sign-up, just when we were ready.After sign-up, medical supplies arrived promptly at the house and whenever we were low, new supplies arrived the next day. There was only one mis-order which was corrected later the SAME day! Just awesome.When we needed a bed and shower chair, both showed up within 48 hours. Delivery vendor called and scheduled in advance, set up everything in the house. Pickup was super easy as well.The nurses who visited did a fabulous job. Spent time not only assessing her physical health, but also her mental health. I appreciated that they spoke with her in private without me so my mother could share any private concerns. The nurses would give me tips to provide better care and make things more comfortable.When things got really bad at the end, we admitted my mother to Mission House. They provided ambulance transportation that same evening and excellent care for her final few days. We were allowed to stay in the room with her, even during COVID. I was nervous at first, but it was a wonderful place with 24 hour care.I don't understand the 1-star review. People who are highly responsive and not in danger of passing for months, don't enter Mission Hospice House - it is not a rehab facility. And I'm pretty sure Stanford medical doctors know what what kind of care is appropriate. Loss is always very difficult. I'm glad to see the Mission Hospice staff offered to discuss their case with them - this kind of care and follow-up is exactly what we experienced even after our mother passed. Keep up the great work!
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September 2023 by N N
These people promised a lot, but never deliver until we demanded. Stanford should have known better than to recommend them.
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May 2023 by Joanne Kim
Please go elsewhere if you care or love your loved one!!! This place is like a cult or euthanasia facility covering up as a “hospice”. They have this facade that they care, have a nice “welcoming homelike” surrounding, but this is a front! The turnaround for patients is a week! When my mom was admitted, they took all my medication, was very secretive about what medication they were giving my mom (was very evasive when I asked what they were giving her), and basically transformed a lucid, spicy gorgeous woman, into a vegetative, comatose, earthling into a prematurely actively dying patient! I have a strong feeling that they overdosed my mom on Methadone! I am an advocate for Morphine, especially if it can help our loved ones “end of life transition” the most empathetic, comfortable painless, experience possible. My mother was admitted to Mission Hospice & Home Care a lucid, full of life and spice (Stanford, who recommended Mission, shared that ,my mom was NOT in imminent danger of passing away in the next few months. She basically went from fighting with the Paramedics on the way (transported my mom from Stanford to Mission), passing away Suspiciously in a week!!!!!
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May 2023 by Natalie VonToussaint
This place took excellent care of my mother during her period of hospice. The house felt like a real home. I would highly recommend Mission Hospice.
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January 2023 by Cathy R.
My Aunt recently passed away after being bed bound for 16 mo under the care of Mission Hospice Program, Palliative Care Program and again on Hospice. The care from the Mission Team was superb. The nurses were outstanding with very practical advice and "tricks of the trade" that only come from years of experience. Other family members have been under the care of several other Hospice programs over the years, but Mission was the best. From the admission coordinator, the social worker, the spiritual counselor, the RN, the NP, the on call nurse after my aunt passed away, they were really outstanding.
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November 2022 by AlamoCreekHOA Pool
Had to wait 2 days after patient arrived home. Waited another 5 days for a nurse, home health aide and head nurse to come out to patients home. Hospice did not provide any supplies, we had to buy them ourselves. When called it was a constant excuse and “I’m sorry “. This is so unacceptable. The patient was in pain and had minimal amount of medication.
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October 2022 by Roshan K.
My mother decided to stop dialysis treatments, which meant she would eventually succumb to her Kidney disease. We used Mission Hospice to help care for her. They were very unorganized and uncommunicative from the start. I had to call many times to get prompt answers. The resident care staff at my mother's home also had to call many many times to get anything done. My mother needed medications to help manage her breathing difficulties, and Mission kept saying they informed the resident care staff where my mother was staying on how to administer the medication. However, the staff told Mission that they were not allowed to give medications in liquid form. Mission did not listen to this and simply played politics back and forth. I had to think creatively and suggest using pill form morphine instead, why didn't Mission suggest this on their own? I eventually had to demand a meeting with the Mission Hospice team and the resident care staff to ensure they all knew each other and had the means to communicate (i.e. knew each other's phone/e-mail). These are things that I SHOULDN'T be doing. I expected Mission to do that for me as I was someone who was about to loose their parent. In the times I expected them to take action, they responded by complimenting me on how great of an advocate I was for my mother. Really? It's nice, but not the response expected...I needed them to take action and fix problems. Their response made it worse because it felt like they were not hearing me and try to re-direct toward something else... Mission also promised a follow up from a Mission grief counselor, it's been months and I have yet to hear anything... I will say that there were a few day nurses that came by that were very nice and took the time to sit with me and discuss everything that was going on, and our options. I will always appreciate the time they took to chat with me. Overall, I would consider looking at other hospice care companies before Mission. If you have to use them or not...in general, be tough. I suggest holding a joint meeting with all parties helping you with the care of your loved one to ensure everyone is on the same page and expectations are clear from all.
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August 2022 by Julia Getzelman
Words seem inadequate to express the gratitude I have for Mission House and the people who make it what it is. First, the physical space is utterly peaceful, beautiful and welcoming. Silky white, fragrant roses greet you as you step on to the property, a lovely "home" in a quiet residential neighborhood. Entering this house, in anticipation of accompanying my dearest friend there, I knew instantly this was just the right place for her to finish her life's journey. The staff here are lovely and caring, soft and empathic, qualities that were essential at this time and yet so lacking in the medical setting at crucial moments. My admiration for the vital work they do is enormous. It takes a special team to accomplish all that they do. I wouldn't hesitate a nanosecond to bring a loved one here. They provide so much love, comfort and understanding in one's final days. Mission House is a gem.
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July 2022 by S L
I highly recommend Mission Hospice. My wife used Mission when Stanford Health palliative care advise her to enter hospice due to her advanced lung cancer. Mission gave us caring, prompt, and high-quality hospice service. We called Mission many times at night for help and they responded quickly.When we were low on prescription medicine, they had it delivered to us in a few hours.
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May 2022 by Luke Southwell-Chan
Horrible experience. They made end-of-life care for my grandmother one I wouldn’t wish on another family. They were inattentive, unprofessional, and lacked any care or regard for my grandmother. Please consider another hospice.
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May 2022 by Luke S.
Horrible experience. They made end-of-life care for my grandmother one I wouldn't wish on another family. They were inattentive, unprofessional, and lacked any care or regard for my grandmother. Please consider another hospice.
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March 2022 by Stacy Armstrong
I can’t say enough good things about this “In Home, Hospice facility.” 100% worth it. The staff, Dr. Gary and Kate the Social Worker were so compassionate and helpful. When my dad was on hospice they provided great volunteers that gave him such a wonderful birthday party too! I will be forever grateful to them.
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July 2021 by milla koger
I wrote the following letter to Mission Hospice and Home Care.I am writing to thank your organization and its caregivers for the kind, compassionate, and exemplary care they gave my mother during the last 5 weeks of her life at Mills Estate Villa. The Nurse, Linda Corell, Social Worker, Tess Murphy, and the Spiritual Counselor, Rachel Rosenberg were truly wonderful as they cared for my mother and never hesitated to offer and give me support as needed.Caring and communication were two things that were obvious in my day to contact with the Hospice Team. Linda would send me pictures of my mom and Facetimed with me so that my mom could hear my voice. This was so important since I live in MT and was not on site. She asked my mom if she could bring anything and to my surprise my mom said a chocolate milkshake and a hamburger. Tess, kept in close contact with me to see if there was anything she could do for me while Rachel asked if my mom would like her to pray with her. The person who notified me of my mom’s death (I do not recollect her name) was very competent in what she was doing which might have been difficult since this was our first encounter.I will be going online to give your agency a excellent evaluation. Thank you for providing such a valuable service to people and their families that are going through very difficult times.Milla Koger
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December 2020 by Bruce L.
Competent, compassionate. They helped us get through a very hard experience with grace and caring.
