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February 2024 by daniel viera
Terrible customer service. Called 5 times, hung up on once.
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December 2023 by Yember Funes
Very good
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September 2023 by Rachid Djaroune
Bad and rude customer services from there manager.
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August 2023 by Maria Ledesma-Kap
Great Staff! Very helpful and friendly. Prices have gone up! I always get all my daughters school uniforms here. Disappointed that they’ve discontinued the cartwheel shorts. They used to have great back to school deals but not this time around… The staff more than makes up for the price increase. A staff will always come and ask if you need help with anything if they see you with a confused look in your face. Clean restroom too!
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June 2023 by Karne N.
We had a really nice experience here taking a 10 year old for her birthday shopping at the Hillsdale Mall. Old Navy had a nice selection of clothing, reasonable prices and friendly staff. Our granddaughter had a great time looking and she found some outfits she really liked. She informed us that "probably in another year" she will be "obsessed" with clothes and then we should do this shopping trip again. We will see!
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April 2023 by Reg B
Love this store and the wide array of plus size clothing
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April 2023 by Kelly M.
I'm so disappointed. Ordered an item online and received an email saying it was sent. I then received an email saying it was delivered. I never received the package. I have cameras, so I know it wasn't stolen... The address was correct... Still no package. I called Old Navy. They made me wait because there was a window of time that it could've still come. So I waited there time and I called back at that time. They said I still need to call back one more day to get my refund. The product I wanted was no longer available.
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March 2023 by Michelle C.
Clean, well organized, and easily accessible. Friendly and efficient workers. Just a pleasant and relaxing shopping experience! Can't wait to go back and buy something for me this time!!!
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March 2023 by Edita Bishop
Old navy is the best place to shop for clearance item because is very cheap and i love it!!!
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November 2022 by Stephanie Lee
Would definitely come back and recommend just for the great service! The cashier that helped me was very patient despite all the returns/transactions I had. He was super attentive and made sure to get me help when he needed to call someone else over to help me with a transaction. The store was generally also very clean and organized. Overall had a great experience!
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July 2022 by Laurie Gilbert
Very cheap clothes .. I feel I'm in Groupon
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June 2022 by Sarah S.
So last year around this time I went to Old Navy and was teated poorly and racially profiled in the store. It was SUPER uncomfortable. Shortly after I posted my review I got this message from some random person. I think that it was an employee working that day. It was such a racist and inappropriate message that I am posting it here to show the level of ignorance and hostility that people of color deal with EVERYDAY. I totally forgot about this message until now. That is why I didn't post it earlier. Here is the text of the message. Pic is attached: Random person: You make me sick professional victim go visit a cancer ward then think how bad you got in America. Please try and find a better country to live in and profiling happens for a reason!!! Take a wild freaking guess why! lol 10/31/2021, 11:46 AM Me: lol. I actually have been in a cancer ward. I had non Hodgkins lymphoma at age 14. Nice try tho. 10/31/2021, 12:15 PM Random person: Sorry to hear that. I hope you are doing fine. My apologies
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May 2022 by Nikky M.
I visited the store with my 15-year-old daughter about four days ago. I was extremely disappointed with the customer service I received at the store. Oh wait, that's because I didn't get any. This is not the first time I have experienced this. The first time I thought maybe the staff had a one off day so I thought of giving another opportunity on my most recent visit. Unfortunately the second time around was even worse. Not a single person greeted me when I entered the store. I did not feel welcome. I was struggling to find sizes on the denim wall and there was an employee folding clothes just a few feet away from me and she never approached me to ask if I needed help. My daughter and I were standing at that wall for a while trying to find sizes and trying to be courteous of not making a mess and re-folding the jeans that we looked at. Once we found a few sizes we went to the fitting rooms and there was no one manning the fitting rooms. We just walked in helped ourselves and we were not quite sure where to return items we did not want so we felt the need to have to put everything back where we originally got them. This really saddens me because I am a former Old Navy employee. I absolutely loved working at the Colma store when I was a teenager. This was my very first job and I took so much pride in representing Old Navy. Sadly I will not be returning to this location because I did not feel the warm welcome at all. I was hoping the cashier at the end of our experience would've improved our experience but she had no passion either. I don't expect perfection but I do expect for employees to make customers feel welcome for coming to their store. Very sad! One star for the prices, one star for the denim quality. Other than that........ big Zero!
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March 2022 by Carmisha T.
It's currently 4:37PM on March 19th 2022 and the Asian women "Lisa" that works at the stand has the most disgusting attitude I've ever encountered in my entire life. When we first walked in over an hour ago, I noticed that her attitude was really bad with the first group of people who was dealing with her but it's extremely unacceptable. Not only is her attitude horrible, but they lied and told us it'll be a 40 minute wait, just for me to call after waiting over an hour and for them to say they sent a text to my phone telling me the table was ready when they didn't... her and the other girl standing at the front desk literally lied. I have been to Hamadas so many times but I'll never come back here a day in my life. I drove over an hour to come here and having to receive horrible customer service from Lisa has guaranteed that it will never happen again. I will make sure I tell everybody to stay far away from this place
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March 2022 by Fernanda Fer
Joel, he has no way to refer to customers, very arrogant, he almost kicked me out of the store.
