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December 2023 by Chow E.
I just left this place 12/23/23 around 10:00am-10:45 am super easy shopping with all the associates at this location. I was able to complete an exchange recieve excellent service regarding price match. The associates customer service was super nice. I don't remember their names, but they were amazing They did an amazing job making my shopping experience excellent. Customers go here instead of the Livermore location. They were there to help and make my shopping experience smooth!!
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December 2023 by Kiela L.
I had the best customer service experience at Pac Sun on Monday afternoon. I had a free graphic tee coupon code and a gift card to use. Natalie helped me find tons of options for my 15 and 16 year old daughters. She was very patient and professional the entire time. Thanks, Natalie for all of your help and the Brandy clothes you helped me pick out are perfect!
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May 2023 by Amy Y.
It sucks that large retailers continue to close. But if you walk into this store you can see exactly why. Associates are on their phone at the register. Eyes glued to their phone. No smiles, no greeting, it's like customers don't exist. They stare are you when you stand by the fitting room as if they're waiting for you to open a room for them. No one does go backs, they just dump the rack in the back by clearance and leave it to thrive. When asked questions they make up answers. Instead of checking prices they say, it's part of a buy one get one. When rung up, it's full price. Honestly a terrible experience. I get two things and they didn't put my phone number in. Didn't give me my rewards. So then we had to do a whole return and re-purchase and go through another whole process. Could it have been worse, probably lol. And of course it does. They messed up my purchase 2 times and made me wait in line again for 16 minutes. The Latino man who looks like he's a high school or early 20s claimed he was the manager. He was the one that messed it up and didn't admit to messing it up. He blamed the "system" but it's because he never asked for my number in the first place. Overall a terrible experience. Would never shop at this store again.
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February 2023 by Angela Cooke
Took my "tween" Granddaughter here for birthday shopping. It was her choice of all the stores in the mall. They have a large selection of clothing and tees. Unfortunately the current style includes many midriff style tops. Clean, well lit, well staffed.
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February 2023 by Jensen F.
This place never ever pick up any phone call. I tried calling so many times that it's just basically a lost purpose. They sometimes do have cool clothes. At time I don't see the point of going in. But sometimes their clothing is not bad. Comfortable with lots of choices. Bunch of young adults (I am so old...lol) working there. They are doing mediocre works which it is how it is. They are not getting pay enough for the BS that our society continue to give. But wish they give a little s**** It's nice to actually see the hustle but yeah....you are not going to find it here. Very snail atmosphere and since it's in Hilldales Mall. The Zone of all teenagers within the 30 miles radiates. So a lot of attentions are within each others. So be open mind that they are young.
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September 2022 by Kim G.
We were at Gamestop and I noticed they had an end of summer promo. Upon walking in we were greeted! Stellar service by Chanel! She was super welcoming, and is a fantastic advisor! Very knowledgeable of the different brands PacSun carried on hand. Due to this fun interaction and good vibes we bought quite a bit of pacsun threads! So if you find yourself shopping and need some inspiration, ask for her! She's very helpful!Excellent finds! Will definitely be back for some Christmas shopping!
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April 2022 by Julian morin
Very poor customer service! I had recently made a purchase online and I was told prior to making that purchase by the workers that I am able to return these specific items within the 30 day time frame of making the purchase. Once I received the items and tried them on, they did not fit. I then decided to return the items (still within the 30 days window) and was told that I could not return these specific items when I was told otherwise prior to making the purchase. If I had known before hand, I would have not bought anything without trying them on first. I am very disappointed.
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September 2021 by Dro M.
Worst Pacsun i have ever been to. I walked into the store and they Didnt even greet me , they just stared me up and down following me around the whole store . I didn't think much at first but they were whispering and kept following me . I went here with my friend and we were just trying to look for a birthday gift for my friend . They didn't greet , didn't ask if i was ok, etc. The workers didnt seem like they had much to do either just standing there doing absolutely nothing on their phones. Never coming again.
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September 2021 by Elijah M.
Terrible services. The employees didn't even bother to give me a fitting room while I asked them multiple times. While I was being checked out one of the employees left the sensor on my clothes and I had to return to get it removed. I explain to the employees that they left the sensors on, they seem to not care. Never going back !
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August 2021 by Sergio
Ordered a t-shirt through their website with pickup at this store. They charged me for it. Day after I placed the order, I received an email that my order was cancelled without any explanation why. Superb customer service. Keep it up.
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June 2021 by Juan Olivares
Great staff. I saw one of the managers Nataly wearing camo pants and flip flops so I bought camo pants and flip flops.
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June 2021 by Haig Kupelian
Good quality clothing just not my style.
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June 2021 by vinnei roberts
I saw Matteo dropping it like it’s hot (shaking the cakes). Never coming back.
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December 2020 by Bradford T.
Would give 0 stars if it was an option. Seems this store has the habit of mislabeling/mis-pricing items to rip off their customer. I traveled 45 mins to this store to shop only to be ripped off with their misleading sales. Needless to say, they try to trick you in the BOGO Free items.... I bought a shirt clearly marked $9.99 and another tank top for $11.99 but with the BOGO Free offer, the sub total came up to be almost $20. How is this possible???? In any case, at the fault of my own for not checking while they ran me up (I did purchase over $76 of merchandise). I called the store and the store clerk said they were sorry and to bring it back for the refund. I asked them to take my receipt number and look it up but they said they were closing and can't. It would probably cost me more in gas to go back to get my refund/difference. Needless to say, I will go back to another Pac Sun and return ALL of my purchases and NEVER SHOP PAC SUN (2020 "RIP OFF CUSTOMER" STORE) AGAIN.
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July 2020 by mick
good selection of clothes. often crowded, but the staff are wonderful and very friendly.