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January 2024 by Bill K.
They are excellent. Corporate patelco however is garbage. I just received an email stating that my deposit will not got through for 10 business days.
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August 2023 by Paul K.
Embarked upon an in-person visit to Patelco Credit Union (San Mateo branch) on 08/12/2023 for follow-up regarding an electronic funds transfer for a car loan. It was an urgent matter given I anticipated collecting the new car on Sunday. I was served by the assistant branch manager there, Leena, who was very congenial and gregarious, courteous, understanding, receptive to my requests, and interpersonally effective. The existing issue was promptly and conscientiously solved, and I was on my way in no time. I recommend them without any reservations.
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July 2023 by Katsufumi Araki
After I was treated like nothing at San Bruno branch, I decided to try one more time at a different branch. San Mateo branch was closed to where I lived, so I tried to make an appointment with a mortgage officer, but this loan officer was even worse. I emailed her how I can get a an appointment but she replied saying that I need to answer several questions before I could make an appointment. I replied her email answering all questions, but again she made me feel worthless. Her email said that I qualified 150G and no appointment; she completely brushed me off. I may not be worthwhile speaking to her because I did not qualify a large mortgage but that is not how she should treat human being. At that moment, I decided never to ask any mortgage inquiry. If you need a true help with compassion, go to Guild Mortgage. They helped me buy a house. Do not go to Patelco. They only treat high income borrowers well.
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July 2023 by Sharon Staley
Good friendly people and my husband had to get a new debit card
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July 2023 by Alex B.
My and I have banked for several years. It's conveniently located. Staff is friendly. Managers are always helpful and great at resolving any issues. I highly recommend them.
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June 2023 by Jimmy W.
Teller Jamie from the branch located near Tanforan is not only beautiful but has brains! Sheeasily won me over to the new variable Money Market account. You need more energetic and outgoing individuals just like her!
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April 2023 by Tony W.
I just wanted to give a shoutout to the San Mateo Patelco branch. I'm a 20yr Patelco member & I was in need of some credit repair. I was referred to one of their Certified Financial Specialists, Christina Znaor, and she was awesome. We sat down & came up with plan to get my credit right & in less than 6 months my credit was great. Credit repair companies will charge people anywhere from $300 - $1000, but it was free for Patelco members. Christina knows credit repair & is personable & persistent. She really makes her clients feel valued. She will work with you in person or over the phone. Great job
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March 2023 by The G.
Love this credit union. They have great rates. I had the pleasure of working with Leena A., Asst. Branch Manager. She is so knowledgeable, friendly and gives great customer service. Patelco your lucky to have a great employee. Kudos to Leena
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February 2023 by Victor L.
I've been using Patelco for close to 20 years now, and they've been pretty good, but nothing really prompted me to take the time to write a review. That changed recently, as I was a victim of shady auto shop Eur-Asia Auto Body. They were basically holding my car hostage, and demanded $13,000 for storage fees. I have a car loan with Patelco, so I needed them to endorse my insurance check (sent to me because Eur-Asia didn't do any actual repairs). But after hearing my story, branch manager Leena Ali decided to give them a call to... sternly warn them that Patelco is the 1st lien holder, and what would happen if they didn't release my car. That weekend they apparently contacted my lawyer (yes, I had to retain a lawyer to deal with these crooks) and agreed to waive all fees. Huge thanks to Leena, who will definitely go to bat for you!
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December 2022 by Frank A.
I waited inline for about 20 min. Only one teller available and she was dealing with someone who had a issue that needed a lot of time. The line increased to 8 There was never a issue with waiting in line in the past but this unacceptable time. I hope this is not the future of the bank or I will relocate to a new bank. I have been with Patelco over 25 years but I won't hesitate to move to another bank if service like this continues.
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December 2022 by Daniel Dennis
This bank has become a joke. I do not recommend anyone to bank here
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September 2022 by KRISTINNA BROOKS
PSA: do not I repeat do notbank with @patelcocu theywill steal your money andliterally tell you there isnothing they can do about itor make you wait once youhave deposited cash intotheir ATM. No reason my sonhas to be without his moneyuntil possibly Monday orlonger. This is absolutelyridiculous!!!! AGAIN IF YOUARE LOOKING TO BANK DONOT BANK WITH @patelcocucustomer service won't helpyou neither will themanagers. How are we suppose to teach ourkids the importance of using acredit union when they areconstantly making or allowingcharges on his account and Ihave to dispute it every singletime and now this being the 3rdtime we had an issue with theATM depositing and withdrawingmoney. You want to get moneyout but it won't give you moneybut it will debit it from youraccount then you have to disputeit to get it corrected. I have neverseen such stupidity andcarelessness with a bank in mylife. DO NOT BANK WITH@patelcocu they are absolutelythe worst credit Union to go to. I have alerted my 50K followers not to bank with this credit union it is absolutely ridiculous for this mishap and I for one will no longer have my son or anyone bank with them.
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September 2022 by Gene R.
Hate to think I'm getting this old, but I've been a customer for over 30 years and have done a lot of different things with them- happy most of the time, but they do screw up occasionally - hence I held back the fifth star.
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August 2022 by Tim “Dadswickedammo” Conlon
35 min on hold listening to all the wonderful services that you cant use cause NO ONE PICKS UP THE PHONE......Going to drive the 30 miles and close this account. Far to angry to continue this review.July 2022 Again finding myself needing to call Patelco. Called 3 times while driving about 20 mineach time on hold NEVER were my calls picked up.
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June 2022 by Victor P.
I had amazing customer service when I was there last weekend with Christian helping me out. I go out of my way and go to this branch because the bankers are always professional here and treat the customers with respect. I love this branch very much and hope they are around forever.
