Propane near San Mateo, CA

“The reason I am writing this is review: one of the employees opened a package in front of me with his teeth before handing it over.
Maybe just a me-issue, but aside from medical issues I can see from a man’s lips and saliva gently rubbing over a product that I’m about to use, I see a major demand for a box cutter to make sure the shrink wrap wouldn’t hurt the lips/teeth/gums of the employee.

I have been at this gas station/car wash probably over 30 times so far.
I like that it is located at a great spot, always available for pumping gas, can park around the lot when done.
Gets an added star for not having seen any vagrant characters once!

Negative/neutral: staff is friendly, but usually can’t speak even basic English - for picking a product or having a receipt printed-.

It happened to me twice that the car wash number on the receipt didn’t work, so I had to circle around to ask for a different car wash number.
(Major comms issue here)

The car wash has some valve issue, so the car gets sprayed with leaking water/chemical after done, and leaves foamy residues after the blowers.
The blowers are running way too short for my full size sedan, definitely not long enough for an SUV or truck.”

“Always an amazing experience at The Ideal Store thanks to Al! From the moment I walk in, his greeting always makes my day. His professionalism and super friendly attitude make it highly enjoyable. He clearly cares about his customers. It’s rare to come across someone with that kind of hospitality and care. I highly recommend meeting Al if you visit—he’s a valuable asset to the store.”

“The owner saved the day and gave attendance 5 stars when I needed to purge propane tank to ship it via Matson to Hawaii. He gave me the certificate and it helped me to be able to ship the RV to Hawaii with a purging certificate. He also have all different kinds of propane tank for camping for sale at good price and in stock. Great service ! Than you”

“8/2023-Mostly a positive experience with checkout except their truck photos didn't show a big paint chips on the hood which I disputed before checking out. Checking in was mostly positive except the cashier was unknowledgeable about how charges would be badge if different from the original estimate.3/2020-I was so reluctant to use these guys after reading all the horrible reviews but I didn't have any other choices for an in-city move small pickup truck. Booked online the night before and price was reasonable. Moving day and visited store and declined the extra liability coverage ($10). Their online check-in and acceptance procedure was fairly painless. Although the photos they presented was the truck very clean and washed but when I got it the interior and exterior were a bit dirty but not a huge deal. I still took my own photos just in case. About 15 min and was out the door. $20 + $0.79/mile. 2 hours later and returned with gas replaced. A few extras miles was accrued and charged. I think I was very lucky compared to all the previous reviews.”

“I dropped off a truck I rented from elsewhere. I was charged for some damage by mistake, and they were understandable when I explained to them it was an error. And I received refund immediately.”