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March 2024 by Ian Hepworth
Complete bait and switch. Signed a contract for $133 a month and they increased by $53 after six months. I have another location that increased $10 after over two years. DO NOT store here unless you are okay with huge rate hikes.
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March 2024 by Lorena Orellana
Highly recommend. Teresa is so awesome and informative. She knows her job and very professional
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March 2024 by Louise Soliz
Very helpful, clean, and responded quickly .
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October 2023 by David Cano
Great asset for your company
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October 2023 by Ronald Rios
BEWARE!!! If you rent for over a year, you are subject to ABUSIVE RENT INCREASES AND NO PRORATED RENTS! Once you have moved in, and it is time for a rent review, (usually once a year, but can happen at any time) they will dramatically INCREASE your rent! In 2022 I was hit by a 28% increase! For a 10' X 19' unit, the rent was almost $10,000/year. After time, you can end up paying more than TRIPLE what a new renter will pay for exactly the same unit!When you get hit with a rent increase, my advice is to shop around with the competition. Even if it is a hassle to move. Or even give in your notice to vacate, then reserve another unit in the sane facility. New renters always get a price break.No bathrooms available, nor dumpsters. They do not want to make it easy for you to get rid of stuff.Onsite garage sales are NOT allowed. You cannot have people showing up to buy your items. However, you can certainly arrange beforehand to have people come in to look at your stuff and make bids, and have them cart their purchases away.A couple of battered 4-wheel carts might or might not be available, so bring your own handtrucks, or rent them from "Home Depot" if you have many items to move.ALSO, they do NOT PRO-RATE rents! RENTS ARE MONTH-TO-MONTH. If you use your unit for only a day out of a month, and then vacate, you will have to PAY THE ENTIRE MONTH in ADVANCE! Else, your unit will put on lien after a month.YOU HAVE BEEN WARNED!!!
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August 2023 by Oliver Mellan
Teresa was super helpful and got me into a storage unit quickly. I love this facility because it has climate controlled spaces, parking and well maintained building. Happy to know my things are there. Thank you!
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August 2023 by Kiara Purse
I am an old customer in this facility. I love the cleanliness and the professionalism of the staff here. Special mention for Teresa. She is a problem solver, super efficient and total professional.
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August 2023 by Nick J.
Customer service has been stellar but the value for the storage unit is awful! On a approximately $210 per month rent I'm being charged an additional $25 per month. This is the insurance company owned by Public Storage.
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August 2023 by alexmarti23
Teresa helped me complete my rental. She’s awesome
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June 2023 by Kathy D.
I'd give it 0 stars if i could. They rip off long term customers and play games. My rent is more than double what a new customer could get. These people are just awful to deal with.
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April 2023 by Miko L.
rent prices went up every couple of months and roof leaked during the Bay Area atmospheric River. pay extra for the insurance and dont store anything valuable, here.
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March 2023 by Mel V
Teresa in San Mateo was very professional and helpful. There was an issue with the storage due to rain but she made sure I was informed and took care of all my concerns. The whole team in this place are super nice and friendly. I’m glad I chosen this place. I highly recommend this place. ❤️
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February 2023 by Heinz P.
I hate to say it... BUT my renting here for past 2-3 years (through COVID) -I'd have marked lower than 1 star.Initially we had a large (10x20) space-That started out good- but during the fall (moved in at summer time)- there were water leak issues: I should have taken more conscious effort to the warning I had been given by another tenant : beware of the flooding and ants.Stayed in that space - A building, for a short time- biggest complaints I have there were:Facility grounds were always littered with stray metal, wires, broken glass, pieces of wood and miscellaneous junk.There were always LARGE 20++ foot long trucks, which always park longwise across the parking spaces in front of A & B buildings.The front/outside of B Bldg is occupied by what one would call collectors of clothing/shoes or second hand items???.Because they always take many hours to unload trucks - they always leave trash (listed earlier) all over the entryway- plus they always are there for hours at a time - being rude by blocking spaces : especially the Handicapped spaces.We moved out of A bldg, about 1.5 years ago into B Bldg- 2nd floor into a smaller space: because of excessive moisture... and ants..... Then got into a 2nd large space in B Bldg on the first floor this past April 2022- because of a necessity to change housing - which lasted until The beginning of this Nov ('22).In both of these units- this spring & summer - things really got out of hand: I made several calls & reached out to the office, BUT as of today, I haven't been contacted.Suspicious things happened:My locks on at least 5 occasions were tampered with: the issues locks were moved from the spot we'd placed them. The locks were turned around on the gates. Things inside of our storage units were out of place, boxes were torn, missing and sloppy/rummaged through.And then I found a lock with a key broken inside the lock, discarded inside my storage. I then added different locks onto the storages May of '22.In July/august/sept (2022)- several tenants/customers were moving out and I overheard - as well as spoke to a few, who were so upset that their storage spaces had been broken into & things were stolen: they were adamant that it was done by staff as well as a group of burglars: the reason was they spoke to others that had stuff stolen ; locks were unlocked by keys (U-Haul locks) - which was a big reason for there being a huge turnover of staff at the property: as well as apparently a ring of organized burglars was at work in the area... maybe mostly COVID & poor/laced security measures .I found that my 2nd floor unit lock mechanism had been severely damaged, but both locks were on the gate.COVID was bad enough & especially the last few months of madness re: housing, health, surgeries, family & other significantly difficult issues had transpired: I just thought i was mentally so fatigued and wiped out that I was being extremely forgetful.It was bad that the grounds of the property were always completely overgrown (until sept '22)-There is always rotten/smelly/chemical odors in and around the B Bldg: not only from the street/sewer but the fact that there are so many Gardening/lawn businesses which, store all of their mechanical devices in the spaces: so it's always filled with nauseous odors -Between may -July '22 - I had 3 flat tires from screws & nails: plus other metal pieces in our tires.I have taken the last many weeks to try and get my head around what was taken - papers, valuables, electronics and documents. And more so- important papers and things that can't be replaced..My biggest part of being upset, was that I haven't had any contact from the property management re: ALL these issues.I'd look at another facility until this one gets its act together:I even read some others reviews who also have had some of these same issues I'm mentioning-
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October 2022 by Dave Liu
The guy who helped me get a unit was extremely accommodating and helpful. Later when I was moving my stuff, he ran to my car to let me know I had forgotten something on the side of the entrance. Incredibly thoughtful guy.This location is close to a lot of main highways and streets like El Camino meaning it’s highly accessible. The facilities were clean and the area felt safe.
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August 2022 by Manuel R Mendoza Jr
This team was awesome!!! I came in because I couldn’t finish my rental agreement online and the team here helped me finish and complete it super quickly. Thanks Emily and Rose, you guys rock!!!