-
August 2023 by Daniel Gutierrez
Read the bad reviews, this place has a curse. The first time the car was driven for more than 30min the engine started shaking violently. This was about 1000 miles after purchase. Called the dealer several times but they never responded. It took the Mini dealer 3 tries to figure out the top half of the engine is just bad, new cylinder head needed and $6000 quotes from most mechanics to fix this. This dealer made my wife cry for asking too many questions (it was her first car purchase from a dealer). They sold her the car but immediately ghosted her on connecting her with their recommended mechanics to fix a few to dos.
-
March 2023 by Staci Tafoya
Inanc Genis sold me a 2008 F350 back in November of 2022. We left the dealership headed to Phoenix. Upon our arrival to Las Vegas, a radiator hose busted and we were forced to call roadside diesel services where they replaced the hose and the coolant. Inanc promised to pay for this issue. NEXT we also realized the truck AC was not getting cold. He also promised to fix that as well. Upon getting home (to NM) we had the truck looked at only to find out the truck has NO AC AT ALL, the parts had been removed from the truck completely! Over 3K to fix! He also promised to pay for it then as well. We had the estimated populated with San Mateo Auto Sales information (as requested by Inanc) and now they have gone completely dark. Will not respond to multiple attempts of phone calls and text messages. Totaling over 4k in issues. ALSO, we still have not received our title to give to our lending bank. DO NOT give this dealership your business, you will regret it, guaranteed.
-
January 2023 by Rahul I.
I bought a car from these folks in August of 2022. I regret giving this dealership my business. They have YET to transfer ownership via the DMV and the temporary tags are expired. This car was for my son to drive to work, and now instead I have a $15,000 paper weight parked in front of my house while my wife drives my son to his job. I've been lied to multiple times by this dealership and I'm now preparing to take legal action.
-
October 2022 by Ivania B.
Fito and his team are incompetent and a straight headache. I cannot believe the hell hole they put me through after selling my car to them. After completing all paperwork and transferring liability I had to pay for toll charges they racked up over a year and a half until they finally decided to transfer to the new owner. I battled with them for months and they were not helpful. Called and showed proof to toll that I had sold the car. They put me in a gray area that nothing could be done except by the dealer and they didn't. Fito had the audacity after the year and half passed to reassure me everything would figure itself out and I would no longer have to worry! Like c'mon now, we are passed that point and I contacted them 11 times prior to this! Super upsetting, unprofessional and just stressful. Highly recommend to stays away! They don't go by store hours and rarely answer the phone. Never again!
-
September 2022 by akin atak
We had a great experience with San Mateo Auto Sales! Inanc & Brandon were very easy to communicate with and they answered all the questions we had prior scheduling appointment. The car was in great shape just like advertised and our son is very happy with the purchase. I rarely write any reviews but I felt like these guys deserves more than 5 stars!
-
September 2022 by Ivonne Perez
This dealership backed up on a contract after taking the money of an individual! It’s not professional at all and maybe the business license should be examined . How it’s possible that they take money from young individuals disregarding in the hard ship they put them trough . If it was possible to give les than a star they should have -4 . Do better!! Be better!!
-
August 2022 by Rachel Herrera
Would like to give a huge thank you to Brandon and Inanc at San Mateo Auto Sales. They went above and beyond to make the car buying experience special. Found me my perfect car that I love and will be returning/referring my friends and family here. If anyone is looking for a car I highly recommend these two guys!
-
July 2022 by Anastasia S.
Unprofessional af , how you gonna tell someone to meet at a certain time and not show up and not answer the phone calls after , I was interested in buying a car . Guess they don't wanna sell it . If you couldn't make it you could have said something before making me drive 45 minutes.
-
May 2022 by Araceli Flores
This dealership backed up on a contract after taking the money of an individual! It’s not professional at all and maybe the business license should be examined . How it’s possible that they take money from young individuals disregarding in the hard ship they put them trough . If it was possible to give les than a star they should have -4 . Do better!! Be better!!
-
September 2021 by Abhishek Kher
Do not go here if you have a quote from TrueCar linking you to the dealership. They will reassess the offer and will not honor it even if the vehicle is exactly as described.I waited around for 1 hr for them to assess my vehicle (they did not have working internet when I arrived). After that process, when I asked why there was such a big difference in the offers, they were very condescending. They could describe nothing wrong with my car but just stated they believed the market conditions were different than true car did. That’s fine but then don’t take inbound sales from truecar! Waste of time, the worst dealership I’ve been to in the Bay Area.
-
March 2021 by Ray B.
I just sold my Challenger SXT to this dealership and Sarah treated me with grace and kindness on top of paying me a fair price. We finished the transaction at my bank this afternoon and then they drove off with the car. Their pickup service is another big reason to do business with this organization! I will certainly contact them in the future when I am in the market for a car!
-
January 2021 by Andrew R.
This experience was worth every single star rating. Working with Tony and the Sales Team at San Mateo Auto Sales was a perfect example of how dealerships should do car deals. Easy , Transparent and of course Professional ! Although the main key for myself here is that the team took COVID 19 regulations seriously and helped make it a very safe environment especially for myself with asthma. Mask's were worn at all times, sanitation was done in every part of the building and cars and it truly spoke volume of the respect and safety they have for their customers. All in all just like we all do at times, I checked the vehicle myself to make sure everything was true and not a thing was wrong as it is a bmw. Of course true to Tony's word not a single leak or scratch was on this car and after buying it I took this straight to Tahoe and she drove just as expected BEAUTIFULLY! Not single creak or leak coming from any part of this car ! If your truly looking for a quick but transparent and delightful experience then head on over to San Mateo Auto Sales !! I will definitely come back for another car
-
January 2021 by Sumant J.
I stopped into their dealership a few weeks ago and was pleasantly surprised by what they offered me for my older Toyota. I was looking to trade in my car for an SUV and they gave me a real good deal on one. The folks there are very professional and have taken all precautions to keep us safe in these times. Very happy with them
-
January 2021 by Christian G.
Tony was AMAZING he made it extremely simple and easy to purchase my car, im a first time buyer and didnt even know wich way is up when purchasing a car! But Tony took the time to walk me through the whole process and even sat me in every car i glanced at to make sure he absolutely got me in the vehicle right for me! I was apprehensive at first because everything was kind of scary with all the paperwork but, once again just like how he walked me through the lot and took his time to explain the benefits of each and every car he put the same effort and time into walking me through paperwork! Now what more can i say after that! To make a long story short i left the lot MORE than happy. I'm 100% driving the perfect car for me couldnt be anymore happier! Trust me when i say this weather your a first time buyer like me or your just looking for an upgrade Tony is your man!! I was treated like nothing less than family there! Once again Tony im 100% grateful to you and everyone there at san mateo auto sales will definitely come back again!
-
January 2021 by Belo E.
It is not often that I write a review but this one is long overdue! Quite frankly, I am a consumer that does all of his research and shops carefully before I make any decisions - I am not an easy sale. In fact, I'm told that I can be the proverbial pain... Nonetheless, I had the pleasure and good fortune of purchasing two very nice vehicles thru Mr. Ranulfo "Fito" Alvarez - one of which has made my wife VERY HAPPY to this day! One important thing that really stood out for me from the very beginning about Mr. Alvarez is that he is truly passionate about satisfying his customer and because of that, he actually loves and gets excited about what he does! That said, my experiences have been nothing but positive! So, I must now both thank and praise Mr. Alvarez for his honesty, integrity, and for making my wife & I VERY HAPPY customers!!! JOB WELL DONE!!!