-
March 2024 by Jordan Mohan
I’ve been here twice now and had really positive experiences. The first time, Will (office manager) scheduled me in super last minute before I had to leave for a trip, and the second time, I brought in my husband’s car because the check engine light came on. Turns out I had only forgotten to screw on the gas cap after filling the tank. It was such a stupid mistake on my part, but he went ahead and filled my tires and didn’t charge for a thing. Will is that neighborly mechanic you can trust, and this is the only place I’ll bring our cars from now on.
-
September 2023 by Marci C.
Will and Hung are fantastic!! Been going to them for many, many years. Review is long overdue. They are always kind, positive, friendly, and are a pleasure to work with. They do a fantastic job and are always so thorough!!
-
September 2022 by Vanessa L.
Rude service, very pricey, to check your car they charge $200. I called another shop and they told me they wouldn't charge me to check what's wrong with my car. Very ambitious mechanic at this shop. Don't recommend.
-
March 2022 by Paige M.
Called the day before and they worked with my availability for next day appointment for oil change. Ample parking, waited in the lounge for not too long, friendly and quick. Will be going back next time I need service!
-
September 2021 by Killer L.
Fake reviews! Scam! Stay away ! Rude and discriminated against. Does not care about customers puts more effort in order to build his fake reputation then to fix cars . Don't say I didn't warn you! My car was hit by a driver a few days ago . I park at the shop , and go to the neighboring tow company to take a few pictures/videos and show the mechanics for a good estimation since we were going to plan an appointment with them . We did not take less than 4 minutes to go record and come back . When we left to go to the towing company next door we did not see any mechanics nor anyone in the office assuming they were busy we left to go record and come back thinking they were going to be there , pointless to just wait at an empty office just to tell them we're going to leave to go take pictures and come back right ..? While we're coming back we proceed to look for someone again after the 4 minutes and we started walking towards the door. Assuming the owner of this shop is named Will which is very unlikely since these comments vow and claim that will is a great guy . Well I think I ran into the real version of this man . This man out of nowhere slams his door at me and my brother screaming profanity in Japanese , not giving us any time to explain that we came to get service for my Chevy . He said " I can't help you bye you Mexican idiots" even though I am Caucasian and my friend is Arabic "next time you park in my parking I'll break your window and tow your car " . Distraught and shaken at his violent behavior I open the door to the office he shut in our face and asked why he was saying all of this and try to reason with him an apologize for leaving the car for less then 4 minutes . He responded with "see the sign I have the right to refuse service to anyone" I responded with "yes you do sir , but we did not do anything for you to treat us this way nor even be mad over something this minor " I also proceeded to tell him that he lost a future customer right away by doing this because as god be my witness I was thinking they were going to be friendly people like these fake reviews claim to be . Totally opposite . I understand that he has the right to refuse, but we did not do anything to deserve that type of nasty treatment . Totally ruined my day . I hope future customers see this , stay away from here . Will does not care for his customers . This is real life review most of these reviews are biased or most likely Will telling them to write it in order to attract new people since he scares them off ! Better safe then sorry . I feel bad for all the people he is going to scam and come up on . Please go to a more reliable mechanic shop this place is known to be notorious at scamming their own customers and being a******* for no valid reason.
-
August 2021 by Karen Nevarez
They are very very honest, professional and will call you with any issues. Plus they call you when its ready. Great place!!!Services: Oil change
-
July 2021 by Glenn M.
I had my Honda CRV brakes serviced by Will and Hung. They were very friendly and professional in their recommendations and brought my brakes back to safe limits of operation. I will go back to them in the future for service and recommend them to others as they specialize in Honda repairs.
-
May 2021 by Sabrina R.
Way overdue! I've used Will for at least 10 years now. He came recommended from a few friends. He's seen us through many cars and my family goes to him now also. He's always been honest & fair. He lets me know which parts have the better warranty and often more economical than Toyota parts. I've brought cars I was about to purchase to be looked over also. Huang is awesome too! He does the work on my car & I couldn't be happier. They do a great job & I feel safe driving my car & my daughter driving hers also. Won't go anywhere else.
-
March 2021 by Jessica B.
Honestly, the best experience I have had with an auto repair shop. Such great customer service. My car battery completely died and needed to be fully replaced. I called Auto Works right before they closed and they said they would still take in my car for the night and start on it tomorrow morning. Early next morning, Auto Works called me to confirm that my battery needed to be replaced and it can be change immediately, if I needed it to go to work. This is beyond anything I expected. I appreciate the kind service and the flexibility this company showed me. THANK YOU AUTO WORKS!
-
January 2021 by Angelica V.
Very honest! My daughter brought the car in for the 1st time.They found nothing wrong with the car. They only charged her for the oil that they had to put in.Didn't even charge her for labor.You won't go wrong in trusting them with your car!!! Thank you !
-
December 2020 by Xiaofei Chang
Very good service and price
-
October 2020 by Zynara N.
I usually am a bit skeptical when it comes to going to auto repair shops but this was one of the first places where I could really trust to get the job done at a very reasonable rate with honest and friendly staff. I called this morning because my car battery died and out of all the places I called, Will was the friendliest and most helpful right off the bat. I could tell he was knowledgeable but also trying to get me the most affordable rate on my battery. Other places were quoting me 50-60% higher than what Will quoted me and I could tell that Will was an honest and kind person. Turns out I was completely right! Will and his colleague, with their knowledge, helped replace my car battery and suggested a more affordable battery option than what I had and on top of that, Will was just a pleasure to chat with. Very friendly customer service. Just top notch. I highly recommend this place if you're looking for honest and kind staff and service. Thank you Will!
-
October 2020 by Hernando M.
Great customer service and have a great knowledge. Very professional! I had an annoying sound for a while in the car, they detected it at once. They fixed it real quick. They are really clean and organized. Their mechanics are respectful and know what they are doing. Great experience!
-
September 2020 by Miki S.
This was my first time visiting San Mateo Auto Works (was referred by a friend who's been taking his vehicles there for two decades), and I'll never go anywhere else. Great service, good prices, and nice staff. Will and team made taking my car in for service a pleasant and easy process. They were done with everything in barely 30 minutes! Definitely recommend San Mateo Auto Works.
-
August 2020 by Leslie S.
I've been taking my Honda Odyssey to Will and Hung for years and we now also take our Subaru and Lexus. They do great work on all three. Easy to make appointments, reasonably priced, easy drop off/pick up and great service. Highly recommend!
