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April 2024 by Adriana Betancourt
BAD food qualityQuality of service PESIMAAAAI WILL NEVER RETURN
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March 2024 by Drew Walker
In & out has competition....
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March 2024 by S. Ingles
Only good item is the fries, but even then almost $5 for an order of fries? Wow. Burger subpar, shake nothing special. Extremely overpriced for what you get. Answered my curiosity, won't do it
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March 2024 by Jenn Eckert
You order on a tablet and then wait for your food to be brought to you. Minimal interaction with staff. I was disappointed that this “shake” shack had only a choc shake as an option to order on the device. Burgers and fries had good flavor.Parking: This Shake Shack is attached to the mall so we parked in the free ramp. Very short walk to the restaurant.
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February 2024 by Michell Salamanca (Micki)
On the day of my family's dinner at Shake Shack, shakes were not available for order nor consumption.Over priced and under served - sums up our dinner experience as a family of Four on a Friday evening.
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February 2024 by Cole Krakovsky
Great food. My friend Harish loves the Shroom BurgerVegetarian options: Get the Shroom Burger!!! They also have a veggie burger and a grilled cheese.Dietary restrictions: You can edit the food to remove stuff. The buns have egg in them.Parking: There is about a near endless amount of parking.Kid-friendliness: Kids have a birthday parties here and it is quite welcoming.Wheelchair accessibility: It is a ground floor building.
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February 2024 by luciano gona
Parking: Good
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January 2024 by Sameer Mahawar
The burger was completely dry and the service was
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January 2024 by Javier Rey
They say they close at 9 but I showed up at 8:50 and their doors were closed and the chairs were all stacked up.
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January 2024 by Anita L.
Solid place for a fast food burger spot. We came here for lunch on a holiday weekday and the place was packed. We were able to find a free booth right away though. You place your order at one of the 4 kiosks they have by the entrance, or directly with the cashier. You receive a number and someone will bring your food to you when it's ready. The burger isn't the best I've had but it was decent. Also got some of their chicken nuggets and fries for the kids. The fries were well-cooked, chicken was a little rubbery.
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December 2023 by travis raghib
Multiple mistakes on my orderHalf the sodas out of orderOrdering kiosk out of orderNearly every question replied with no we don’t have thatCashier steps away for 5 minutes at a timeDirty tablesFood and fries all over the floorEmployees are clearly checked outAbsolutely will not return
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December 2023 by Hien P
“Top-Notch Burger Experience at Shake Shack Hillsdale”I recently visited Shake Shack Hillsdale, located on the outer edge of Hillsdale Shopping Center, just across from the Apple Store. As a burger enthusiast, this place has quickly become my favorite. The Mushroom with Cheese burger stands out, offering an unparalleled level of deliciousness.What sets this Shake Shack apart is not just the exceptional food but also the user-friendly ordering process. The self-service option, facilitated by touchscreens, simplifies the ordering experience. You can select your items, pay, and input your assigned number, allowing the staff to serve your food promptly. It’s worth noting that during busy times, they might call your name for pickup, so stay attentive.I’ve had the pleasure of dining here twice, and the customer service has consistently been excellent. No issues encountered so far. The overall ambiance adds to the positive experience, making it a go-to spot for burger cravings. If you’re a fan of burger joints, Shake Shack Hillsdale should be at the top of your list. I’ll undoubtedly be returning whenever I find myself in the area – I just can’t get enough of this place. Highly recommended!
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December 2023 by Trey Delaplaine
They've got great milkshakes, I always go to try their limited-time shakes. The burgers are expensive but always satisfying.
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December 2023 by Ernest Yuen
Kiosks were not working. Staff did not have a sense of urgency or customer service to help. Frozen custard sat for over 15 minutes on the counter, waiting for the burger to be made. Fries sitting under the heat lamp for over 10 minutes, waiting for the burger. Bathrooms were dirty.
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December 2023 by Susan Huang
Yummy burgers but kinda feeling the size of the burger is getting smaller and smaller…?
