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February 2024 by Eric D.
Generally a good place to shop. Prices are fair. Checker "D" is a bit obnoxious and less than helpful -- Likes to micro manage the people in line with how they place items on the belt, insert their card, where they stand, when they can step forward, etc. This behavior pattern is chronic and could be fixed with coaching and mentoring. Lady in produce is fantastic and helpful. My advice is to give checker "D" some behavioral and customer service training. The rest of the crew seems solid.
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February 2024 by Michelle G.
Terrible workers. Terrible service. My parents and i are hispanic and had a cart full of groceries and the workers refused to open any lanes. they made us go to self checkout instead and didn't help us when we were struggling. It's weight sensitive and wouldn't allow us to bag any of our items and they didn't even all no fit on the small self checkout bagging area. the cashier finally opened up again when a white person wanted to check out with few items. the worker then says to my parents and i "in europe there's only self checkout. you have to get used to it". it's his job to help customers, not to just stand around.
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February 2024 by Meredith B.
The assistant manager is rude. She is lazy and wants others to do her job. She keeps looking at her phone instead of working
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January 2024 by robert cobb
Best prices in town!
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January 2024 by sirvice man
Good prices, nice fruit and vegetables , groceries nice people working here.
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December 2023 by James W.
Shoutout to Jeff Goldblum at self checkout for his excellent customer service, helpful attitude, energy, and reliable leadership capabilities on Christmas Eve day, way to make the holiday special!
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December 2023 by Aulebb1968 A.
On Thursday Dec 21, 2023 I brought in my $425 worth of scratchers to redeem. I gave them to a male employee working the self check out area. He then went to scan all 16 of my scratchers. He had stopped scanning n walked away. With leaving all tge scratchers on by scanning machine and then someone stole them whilr he was away. With talking to Lizbeth, an employee that had contqcted store manager to see what they could do. She had informed me that they could not give me my einnings as the tickets were stolen. They could however provide me with the $50 in scratchers that had already been scanned plus $100. That didn't satisfy me at all, when I had a total of $425 to redeem. I had asked Lizbeth to contact the San Mateo Police and she replied with, you can contact the police. I was flabbergasted by what had occurred so I contacted the police to report what had happened. I have a police report and also looking to file a lawsuit against the company as well as the employee that was responsible for my scratchers as he took possession of them from me. I find it ridiculous that this store had no made an effort to get this resolved. I have contacted the California Lottery Office to report the matter as well. They suggested that I submit a claim form, any photos I had of the scratchers as well as the Police report. That is what I will be doing and hopefully will get the remaining $275 from my winnings. Anyone going to redeem scratchers, I would definitely avoid cashing them out at this Smart and Final. I was a former shopper of Smart and Final but this has caused me to go to other stores instead of shopping there.
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December 2023 by Ricks G.
I have been here a few times explicitly for produce and have always been disappointed. 1) They almost always are out of the simplest items in produce 2) Items available are really bad quality. Almost rotten or about to go bad in a day or 2. 3) Given the quality of produce, prices are unjustified.
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November 2023 by Linda Braudy
There is usually not enough cashiers here but today I saw that they had added a self checkout area. That made things much easier if you have only a few items. I purchased something that rang up much higher than the sign below it. Turned out they had put the wrong item on that spot so they adjusted the price for me. Good service.
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October 2023 by Quarantined Boredom
This Smart and Finals is actually decent as far as stock, arrangement, and cleanliness goes, however one the cashier I encountered was unpleasant and unprofessional; I believe this person’s name was Gino-could not look us in the eye and was displeased when he had to bag our groceries, it made me feel uncomfortable and alienated. The management should provide more training in customer service and if Gino is the manager, you should be ashamed.
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September 2023 by Devendra Vaja
I love the place. My to go place for the groundnut oil (35Lb) - $61.00 on Aug 18 2023. Roma Tomatoes ? ( 25lb) - $23. Box bananas and many more. I prefer this place above Costco. Only required thing is buy in good quantities.
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August 2023 by H. N.
I contemplated for a while whether I should write this review or not, but I figured if it was still weighing heavy on my mind 6+ hours later that I should probably just write it. I will start by saying that my intention for this review is to NOT get anyone in trouble BUT I'm hoping this can be a learning opportunity. This review is for the employee named Gino. I don't know why this triggered Gino so much but today at the checkout line, there was an older gentleman who was buying one box of Ritz crackers and one box of Graham crackers. Gino did not ask if he wanted to purchase a bag. As the the older gentlemen was entering his payment information (i.e. near the end of the transaction), he asks for a bag. For some reason, this made Gino REALLY annoyed and he starts scoffing and saying rudely under his breath (but loud enough for 3-4 people nearby to hear) "why do you need a bag, you don't need a bag" all while huffing and puffing, and scoffing as if paying for a bag is not allowed. Poor older man, did not look up at Gino once because Gino was berating him publicly. He just wanted a bag for his crackers. Why do you care so much to make him feel bad for it? He was going to pay for it anyways. To make matters worse, as the older gentleman with his bag full of crackers leaves, Gino turns to the other customers in the checkout line and continues scoffing and saying "why did he even need a bag, he could just carry it"........my man, Gino....maybe he needs to walk home for 10 blocks and doesn't want to carry crackers in his hand. Or maybe he's riding a bike home and needs both hands. Who cares! He is paying for the bag. Gino, perhaps you had a bad day or maybe that guy who wanted a bag really triggered you. But in the future, if you are repeating yourself to other customers in line 4 or 5 times about your annoyance, the customers aren't saying anything because they didn't hear you. They are silent and not reacting to you because it's freaking awkward. I felt so bad for that man and even tried looking for him in the parking lot to see if he was alright. There should be no reason to make anyone feel bad for anything, especially buying a plastic bag for groceries. I won't forget how embarrassed the old man looked and how sad I felt having witness that. To whoever this review may go to, I'm not sure what you'll do with this information but maybe a training session on knowing when to step away if your employees are feeling annoyed or grumpy. In a customer service facing role, I understand how difficult it can be to be "nice" all of the time. You don't have to be nice, but just don't be mean. Especially to old people. PLEASE.
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July 2023 by Marco Rainaldi
Bigger than it looks from the outside. Has just about everything you can think of. Some great deals, some harder to find things, and the other stuff is just regularly priced things. Worth stopping in for a quick peek and seeing if there's something that catches your eye.
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May 2023 by Lazarus Tokona
The The first time you have a problem is because you’re a little kid but you’re not
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May 2023 by sandy E.S.
Location is by 92, do be careful. Are not a lot of cashiers, Personally still prefer over Safeway! Good prices,lots of bulk, produce variety. Workers will help you.
