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October 2023 by Beatriz Calderon
I came to Sofa Outlet in San Mateo to see if they could design a custom chair for me and was told that they could. They did not design the chair I wanted; they just customized an existing chair. When I went to inquire about the error, I was told that they had given me what I requested and even sent me a picture of the delivered chair, added their own writing “approved” and said that it proved that was what I had ordered. I requested a firm, cushioned back, comfortable arm rests and what I got was wood wrapped in fabric. When I asked, I was told that no cushioning is what makes something firm. I told them that when I buy a firm pillow it doesn’t mean that it has no cushion, it means that the cushion is dense. Their resolution was that I buy a chair three times the price and they would credit me most of the original price towards a new chair. This doesn’t make any sense, why would someone pay twice as much for a replacement hair when you didn’t approve or like the first one.
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September 2023 by Beatriz C.
I came to Sofa Outlet in San Mateo to see if they could design a custom chair for me and was told that they could. They did not design the chair I wanted; they just customized an existing chair. When I went to inquire about the error, I was told that they had given me what I requested and even sent me a picture of the delivered chair, added their own writing "approved" and said that it proved that was what I had ordered. I requested a firm, cushioned back, comfortable arm rests and what I got was wood wrapped in fabric. When I asked, I was told that no cushioning is what makes something firm. I told them that when I buy a firm pillow it doesn't mean that it has no cushion, it means that the cushion is dense. Their resolution was that I buy a chair three times the price and they would credit me most of the original price towards a new chair. This doesn't make any sense, why would someone pay twice as much (including their discount) for a replacement chair when you didn't approve or like the first one.
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July 2022 by Jessica L.
We had a wonderful experience with Mary, Colette, Kimi and the entire team at California interiors and design! We recently purchased a home and needed help with design as well as furniture pieces. Honestly, we weren't really sure where to start and the thought of going to different furniture showrooms and putting it all together was quite overwhelming. We loved the fact that this is a family owned business and a "one-stop shop." We had support from Mary and her team through the whole process, from meeting us at the home for a consultation, to meeting at the showroom to select pieces, to white-glove delivery and set up. Thank you Cal-interiors for making this process smooth for us, and for helping us design our forever home!!
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June 2022 by R C
Dining table ordered and delivered damaged. Replacement came and was damaged again. It's been almost 10 months. Not responding to my request for a refund. Do not shop here!
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February 2022 by Janet Y.
I bought a full-size tightback ultrasuede sofa from Sofa Outlet all the way back in 2003 and it's still holding up (fabric, stuffing, everything)! Two roommates, one spouse, and two children later, and it's just a bit saggy in the middle.The only things I didn't love were the zippers on the throw pillows that came with it -- very sharp if not folded down tightly.Now I'm shopping for a larger sofa/sectional, and I can only dream that it lasts as long as this one!
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April 2021 by David Guthrie
Nice people and great selection of furniture.
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October 2019 by Anna Kozlova
Great service. Beautiful furniture. Just got my chase sofa. In great condition, no rips or scratches. They did everything I asked and was ready in 3 weeks. Gorgeous work.
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November 2018 by Mary Seaton
Love supporting a family business that has served our community for over 20 years! BRAVO!!!
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September 2017 by kenneth Russo
Great Store, Excellent Service, I am very pleased. Ken
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June 2017 by Dariush Sarrafzadeh
Great quality and selection of sofas, chairs and tables. Staff was very friendly and helpful. They helped review the best layout for my unit and provided great advice on fabrics etc.
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August 2016 by Ashley Nouri
Such a great store. Friendly staff and you can get just what you want made to order. I had a hard time finding a place for a while to pick a sofa that was elegant, and comfortable for my boys at home. (Cleanable fabric a must) Sofa Outlet really does have it all Thanks ladies. Support Local.
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August 2016 by John Kimsey
I just got the most amazing grey modern sectional from this place in San Mateo. I needed something right away. My family is coming next week to stay throughout the holiday season and the only thing I have in my house now is a loveseat. I found a floor sample sectional that was almost exactly what I was looking for. The only thing was that we weren't looking for a sleeper, but it ended up working out that now my parents didn't have to sleep on our old air mattress.
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August 2016 by Judy Lovejoy
Got a custom apartment-sized couch here 10+ years ago and it's still in great shape. Good quality furniture, great shopping experience, and very helpful customer service.
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December 2015 by Kimiko Kimura-Cuellar
Looking for a well-made, quality sofa has been quite the undertaking. With so many different stores to choose from now, along with everything online, furniture shopping is not what it used to be. Sofa Outlet was a god send. Being budget conscious shoppers, Sofa Outlet was perfect for us. Collette was such huge help. She helped us pick a sofa in the size we needed and fabric to go with my husband's recliner. Definitely ask for Collette when you go in.
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December 2015 by Michael Seaton
I have ordered three sets of couches from here and have never had a problem. The best part is you can pick your material and styles. The women in the shop were more than helpful about assisting me in picking out patterns and style of couch. They all have lasted and were delivered usually within two weeks of ordering.
