-
January 2024 by Grace T
Jeff helped me open a new account earlier today and was super helpful in making sure I knew all the ins and outs of what I was signing up for. While we worked efficiently to get everything done, it still took quite a while so I was appreciative of his patient and thorough approach. Great customer service!
-
December 2023 by Serena S.
Chris was incredibly helpful! Hands down best service I've recieved!!! Thank you again Chris!
-
November 2023 by Connie Yi
I would like to give a 5-star review towards a specific Mobile Expert: VERONICA SONGCO. She honestly should receive a 12/10 star review.My dad and I went in to ask about a couple issues about comparing billing, possible phone upgrade, and opting out of the billing upgrade and she understood exactly what we wanted and was so quick with resolving our issues.It usually takes my dad and I about 2 hours at a T-Mobile store (Downtown San Mateo Location) to even get any progression but with her at the (Hillsdale Location) we were in and out in about 30 minutes which is a crazy record.She just started maybe in April (I think that is when she said she started) and she blew our minds. It is hard to get a compliment out of my dad but he was so appreciative towards her and complimented her multiple times. I am not going to anyone else except her because she she truly knows what a customer wants and is about to go from point A to point B with no detours which I appreciate.THANK YOU VERONICA SONGCO!
-
October 2023 by Connie Y.
I want to give a 5-star review to a specific Mobile Expert: VERONICA SONGCO. She honestly should receive a 12/10 star review. My dad and I went in to ask about a couple of issues about comparing billing, possible phone upgrades, and opting out of the billing upgrade. She understood exactly what we wanted and was so quick to resolve our issues. It usually takes my dad and me about 2 hours at a T-Mobile store (Downtown San Mateo Location) to even get any progression but with her at the (Hillsdale Location) we were in and out in about 30 minutes which is a crazy record. She just started in April (I think that is when she said she started) and she blew our minds. It is hard to get a compliment out of my dad but he was so appreciative towards her and complimented her multiple times. I am not going to anyone else except her because she she truly knows what a customer wants and is about to go from point A to point B with no detours which I appreciate. THANK YOU VERONICA SONGCO!
-
July 2023 by P Philip
I am impressed by how knowledgeable and professional Veronica was. I was looking to add a reasonable plan to use overseas, but when I called 611, I was not given options, and they were not familiar with what Veronica offered me. She was personable and patient with me, setting up the APP on my phone, then showed me step-by-step how to choose the cheapest way to call internationally. Veronica, you are a smart and very pleasant representative.
-
June 2023 by Mutlu B.
Hillsdale shopping center T mobile location. Thank you Christ. For your quick service and support. Christ is the best employee in this location.
-
April 2023 by SpaAddict K.
Sprint was taken over by T-Mobile, which means a SIM card swap is necessary. And OF COURSE, it's not as smooth as T-Mobile promised it would be. :) I lost all calling, texting and data, basically rendering my iphone into an ipad that only worked with wifi. But Levi fixed all those problems quickly - I was out of there in less than 15 mins. He also tried to help me with an iphone specific issue that arose, too. (The problem resolved itself, as he predicted.) Very efficient, the whole experience was great!
-
April 2023 by michael Diadiw
Terrible customer service and terrible manager. Went to get the magenta max service for three phone lines and found they only stock the lowest memory phones. They referred me to the Apple store and I was blocked from adding the iPhone my daughter needed. Spent three hours with the tech service and still couldn't get it fixed and I was willing to pay more at Apple because my daughter drove a hour and half to get it switched over. Worse than going to a used car dealership but costs about the same. Especially if you value your time.
-
April 2023 by Carlos Berumen
Went in 20 min before closing . Iris was really helpful even though there were minutes left till closing , even called support because we were having trouble with my account , Chris also stepped in to help while doing another work on the side . Really thankful they helped me out because I’m gifting the phone and needed it done asap . Will be going here from now on even though there’s plenty more by my area .
-
April 2023 by D C
Switched 3 lines from Xfinity to T-mobile. Huge shout out to Jan for excellent, courteous, professional, friendly customer service and the best deal.
-
March 2023 by susan hernandez
RODRIGO MACHADO helped me quickly with myPhone needs. I highly recommend him to other potential customers with their phone needs. Thank you.
-
March 2023 by Maria Philpott
Excellent customer service by Christian Tellez!!! He cares about his customer and knows every detail and goes beyond the extra mile to help! He superbly knowledgeable on technology and product. He is very kind and patient!Thank you!
-
March 2023 by C C
At this tmobile store, at hillsdale mall, employee Christian Tellez was awesome. He helped me with all of my questions .....and when you arent that tech savay its so nice to have somebody like him help you. 5 stars for him.
-
February 2023 by Q Liu
Rodrigo was very knowledgeable and helpful in helping me open my account and start a new tablet line!I was trying to set up my account online but ran into an issue, and therefore had to come into a physical store to do it, and I am glad that I came into this one!Rodrigo helped me with patience and verified carefully each step along the way to make sure I am getting the plan and deals that I wanted. The whole process was super pleasant and smooth for how well he knows the product lines. It was overall a wonderful experience.
-
February 2023 by Mar Med
Nice, clean store but didn't have 2 of the 3 phones I wanted to check out.Located inside the mall, so you will be tempted to shop around & spend since you're already there. When I went, it wasn't so busy so I was attended to right away. I saw about 4 associates available to assist customers.
