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November 2023 by Marsha Belen
The staff at this location on Bovet Rd in San Mateo are always professional and very friendly and helpful. There is never a long wait. Convenient location and parking. Offers great services. I appreciate the mailbox services and the ease of doing Amazon returns at this location.
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October 2023 by Jesus F.
Great customer service on the phone and in person. A young guy assisted me - friendly and efficient.
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October 2023 by Jen J
This is my favorite UPS store to go to! The customer service is always stellar, everyone is super friendly and helpful, even if there’s a line, it moves quickly. Parking is easy too.Today I had the pleasure of Alex helping me, and he was awesome!
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September 2023 by Charlene K.
I was having a tough day yesterday and my interactions with the staff did not go well. I have to say they handled me with patience and grace and I really appreciate that in retrospect. Customer service is a hard job and they did it well yesterday.
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September 2023 by Jazzy K
Anthony helped me. real superstar, great attitude because I came in at 617 and they close at 630. I had 4 packages. I thought it was going to be a nightmare but no. Im out of the store already. Its 621. Anthony, UPS is blessed to have you. Thanks for being in our San Mateo Community as an Essential Worker.
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August 2023 by jyotsna koirala
The BEST ups store in the bay area. Alex is the best.
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August 2023 by Michael T.
In the process of moving, I went over there to ship my packages several times. Alex is definitely a standout among the other staff. He helped me with everything from box sizes to helping me fix my wrong shipping address. He is very patient, informative, and helpful. There is also always plenty of parking and short to no lines.
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August 2023 by Simon
This UPS management need to fired that old asian lady because she is very rude and lost my package for the return and can’t do her job correctly like most of the reviews that had stated. She is the issue for this UPS store. Don’t know why she is still here and causing issues for most customers.
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May 2023 by Justin U.
Horrible customer service. Dishonest employees . Won't assist with shipping questions and won't notarize things. And it smells in there. Don't go here. You'd have a better experience ramming your head through a wall.
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April 2023 by Isaac Hausman
Continuing the trend here. Awful customer service at this location. They said my package couldnt be delivered to the desired address, so i asked about shipping to nearby UPS store. They processed that and i paid for the shipping.4 weeks later, the package was rejected by the UPS store and returned to San Mateo because "not all UPS stores take packages". You would think the people working for UPS would know this, but no. The employee told me it was my fault for sending it there without confirming they could accept packages, offered no refund, and told me to come back to the store to argue with the exact employee that told me to do this (so we could further argue about what happened? i have no idea how this was supposed to help).Terrible terrible terrible. Never using UPS again, go Fedex.
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February 2023 by Carolyn Cohen
Horrible customer service. Refused to take an Amazon package for free as stated by Amazon. The nasty lady said they were a franchise and do what the wantI had to pay $20 for a shipping box. A nice young man showed her Amazon's policy about free returns even without a box. She kept saying I had to pay for a box. I told her I just completed 19 of 20 full body radiation treatments and I just want to go home. She said radiation had nothing to do with anything. The guy Alex is very nice, but I will be going to another UPS store and reporting them to the corporate office. It eas the short lady with short hair who was rude. No excuse for her mean behavior.
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February 2023 by Trevor L
Best UPS Store I’ve gone to and I continue to visit this store. It’s true, there’s a slightly rude older woman that works here, but giving one star reviews isn’t fair to everyone else who works here. Y’all need to look at life through a different lens and be grateful for the other employees that work here who are always super friendly and helpful. These one-star reviews are shameful, the store isn’t the problem. I’ve never had an issue shipping packages or returning Amazon purchases at this store.
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November 2022 by Richie Z.
My wife comes to UPS practically once a week to ship something, usually a return.The workers here are efficient and friendly. She's usually in and out in less than 5 minutes. One time, the guy even let me drop off a package when I arrived a little past closing.The best local UPS we've ever lived by.
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October 2022 by Vidya K.
Great staff. But this location does not do passport pictures though their website says so. But the guy was helpful to point me to cvs next door.
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September 2022 by Jesus P.
The lady was super rude and starting raising her voice. I walked out. Never coming back here what do they think
