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March 2024 by Jensen F.
I remember this place (like the whole mall) was fantastic place to be on Friday or Saturday. Now it just another depressing mall with a bunch of ppl with zero etiquette of not knowing how to walk in a straight line. Zigzagging all over the place. Now you are wondering what does it have to do with this place. Well...those same ppl with no etiquette are also the very same that work here. I remember once upon a time Victoria's Secret was a classy place with their employees friendly and watch the customers with care. Now it's like a dead place with employees looking a bit out of their prime. Talking with customers is great but Jesus! Ten minutes of the same yada yada blah blah blah. I love that she not once look up to see I been standing there. Staring at them and thank myself for I don't have any place to be at. The nerve of asking me.."are you ready?" No I am not ready....DUH! I am just standing here with bags,bra and underwear for my own freakin health since I thought this is a place I want to stand and listened to some mediocre dumb ass conversation. She then proceed to asked if I need a bag? I literally just nod and nod and nod my head. I can not wait to get the hell out of here. The sales is fantastic in price and the value is the same as always but their service gone down hill and definitely not worth it to shop here. Order on line will be my best bet but who knew I was going to be at the mall to waste time like a teenager with no job. I will from now on staying the hell away from here.
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January 2024 by Jessica Simpson
Extremely rude store manager and associates. If you expect to be met with kindness and respect and get good customer service, go elsewhere
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January 2024 by Karissa M.
This place has really gone downhill , which is crazy because the whole store looks brand new. Every time I go in (I live up the street) I can never ask any employee anything they are always talking to each other telling long stories I can even interrupt. At the cash register it's always the same story 4 -5 girls talking , one girl talking and checking out a customer . Since I have a CC I really wish I could keep shopping at this location . :/
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September 2023 by Suzannah Iris Rochelle
Super helpful and friendly staff especially considering they were packed with customers on a Sunday afternoon. They even wrapped my purchase with tissue in the bag, which was a nice touch of privacy because I was shopping with family. The dressing rooms atmosphere is luxurious. Slight ding in star ⭐️ points because there was a lot of merchandise placed in random drawers (S,M,L,XL) that should be sorted a bit better. Based on what I saw there wasn’t any time for the staff to do much else besides help customers so maybe they should consider having a few extra employees on the weekends to help with demand and keep the place in tip top shape. Overall it good experience and their products are great: comfortable, affordable for the quality, and feel/look lush.
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August 2023 by Mildred Huggins
The line was too damn long. I don’t know the reason for using a single stand with one register to attend all the customers that were in line. I probably was the 10th customer in queue and when I asked on the Pink side, they were sending everyone to the other line to pay. If the store is going on construction or whatever reason, I highly recommend increasing registers because not everyone will find this acceptable. At least not me. This was a really poor customer experience.
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May 2023 by Emily L.
Love this store! Great organization workers are friendly and they actually always have all the sizes for me! Hubs and I came yesterday and I was able to get quite a big haul!
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May 2023 by Kerrie Sample
Very good customer service at this one, plus it had a great selection of stuff
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March 2023 by Abu 707
This was the best experience in any of the Victoria's secret's I have been to. I usually find that the employees pester me way too many times .... But here it was just the right amount
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March 2023 by Cassandra Greene
Checkout is SO SLOW every time I’m here. Wifi in the checkout line is poor too, so it starts to feel like being held hostage…watching people give up and walk out of line as I post this.
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February 2023 by Riprock xxx
Got something nice for my Girlfriend for Valentines Day. And she looks amazing in it. Gotta say I felt pretty uncomfortable standing in the store by myself while waiting for her to come out of the dressing room. But it was worth it!
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January 2023 by Joan Morales
This store should train their employees especially this girl with straight black bob. As I were leaving the store because I did not find anything I wanted to buy she shouted "ma'am" so loudly and acted like I stole something. I am very offended I am poor but I would never steal! She kept pestering me with questions like if I want to get my bra measurements after I politely decline MULTIPLE times and about discounts. I know that's what employees do but I can feel that her intentions are different because she was looking at me up and down and did not approach me when i was looking at stuffs only when i was leaving. Plus she saw me walking around and clearly saw that I did not stole anything. I was embarrassed when she shouted because the whole store was looking at me. I rarely go to malls but I always stop at Victoria Secret and this is my first negative experience. I hope this wont happen to others shoppers. And when they have suspicion that someone stole something they should handle it better! Not shout at them
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January 2023 by Janet Orquiz López
Hours have not been updated and were osed early at 6pm when it said 8pm.. I wouldnt have minded if i lived nearby..
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December 2022 by AW L.
For decades, I have been a patron, easily spending thousands over the years. Today, I brought my elderly mother in law to help her shop for a "luxury" bra. I wanted he to have the kind customer service I experienced in years passed. We were met with only rude young girls who were interruptive, careless and just downright disrespectful. Do better VS. This is a disgrace to what the brand used to be. Demand better from your employees or continue to watch your patrons evaporate.
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November 2022 by Jacqueline Carrillo
Cashier #3789671 needs more customer training.
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November 2022 by Yingzi Zhang
Customer service was bad. I always go to this store because it is close to my place, but the customer service is getting worse and worse.This afternoon I went to the store when I was ready to check out and waited for the cashier. The young cashier in VS store was extremely slow, I waited for her for more than 10 minutes only for 1 guest in front of me she was helping with, when I left looking for other people's help, the young cashier was still not over yet.The other old lady cashier in the Pink store is just super impatient and you can read her attitude from her face. I was trying to separate the billing with different coupons, and suddenly she was showing me the look that why are you making my job difficult, she gave me a long face from the beginning to the end, very rude! Highly recommend the store to improve the customer service!
