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November 2023 by Anne J.
I was in the market for a new TV. I wanted a large TV that was also great quality... and within budget. My father suggested I go to Video Only. When I walked in, this place was like a throwback. The store is very basic, but large. There is plenty of free parking available. The salesmen were awesome. They educated me about the basics of what I needed to know about purchasing a TV. They were kind, respectful, and answered all of my questions. I never felt rushed or pressured in any way, and they didn't try to oversell me. I returned the next day to purchase a TV and they greeted me by name when I walked in. The TV I purchased was $600 less than both Costco and Best Buy's sale price...! Also they offer delivery & setup very inexpensively. Rabie was awesome and I've already told several of my friends about Video Only. Thank you...!!
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October 2023 by Karen Rosenthal
I highly recommend Video Only and in particular Dino! We had such a wonderful TV-buying experience! Love their no-pressure sales approach. The first time we went just to browse, and Dino was super helpful and patient in talking with us and explaining our options. Then we came back in a couple of weeks (with the truck!) to actually buy. He gave us such a great deal on the TV, plus sound bar and wall mount.I will always buy my TVs here (not from Costco or Amazon) because of the excellent customer service plus THEIR PRICES ARE LOWER!!Also I am completely floored by their 0% interest financing deal. I almost bought a more expensive TV because of it ROFL!Buy your TV here!
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October 2023 by Karen r.
I highly recommend Video Only and in particular Dino! We had such a wonderful TV-buying experience! Love their no-pressure sales approach. The first time we went just to browse, and Dino was super helpful and patient in talking with us and explaining our options. Then we came back in a couple of weeks (with the truck!) to actually buy. He gave us such a great deal on the TV, plus sound bar and wall mount. I will always buy my TVs here (not from Costco or Amazon) because of the excellent customer service plus THEIR PRICES ARE LOWER!! Also I am completely floored by their 0% interest financing deal. I almost bought a more expensive TV because of it ROFL! Buy your TV here!
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September 2023 by Fraser Street
Great price on an LG. Free delivery. Super easy parking and someone to help right away. Much better than Best Buy.
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September 2023 by Nicholas D.
Best service around they are really helpful and knowledgeable. they beat the competitions price every time.
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May 2023 by Joanne B.
My experience at Video Only Electronics Store when purchasing a new television was excellent. The staff was quite helpful, carefully listening to my problem with the old TV and directing me to appropriate solutions. They were up to date on the latest models and offered extensive explanations of their characteristics. The store has a large number of televisions to chose from, and the pricing were reasonable. I discovered the ideal replacement, and the personnel made the purchase procedure simple. If you're in the market for a new television, Video Only is the place to go for amazing service and a large variety.
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March 2023 by Daniel O.
Bought our fourth big screen this week from Video Only in San Mateo Tony our sales rep very knowledgeable and low key. An easy buy experience Delivered today and works perfectly Installers excellent Highly recommended
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March 2023 by J. Caesar Fernandez
This place is that best-kept secret type of place. Much MUCH better service than that mega retailer with blue polo shirts. Very good selection almost rivaling the warehouse club establishments. I bought my last 13 TVs from Video Only and don't plan to shop elsewhere in the foreseeable future. Bought a Samsung 24" curved monitor for $80 less than that megastore. Very pleased with my consumer experience.
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March 2023 by Neil Lundy
Excellent customer service and excellent price! Quality is superb! Only place I’m going from now on. Sorry Best Buy!
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February 2023 by Philip Quach
We did not have a good experience here. Sales people are very pushy and we had to return a brand new unopened TV and they gave us attitude for it. Better prices online anyways.
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January 2023 by v a
Called San Mateo store to check on a TV model I was interested in. Sales person was very well spoken, patient and knowledgeable. Answered all of my questions and invited me to come and see him personally. Unfortunately I showed up at the store on his day off, but I was helped by the other sales person who by the way made sure that the sales person I spoke with would get the full commission for the deal (very honorable of him). Even though this guy was not getting the commission he still gave me an excellent service, answered all my questions, was not pushy and helped me choose the right TV for my needs and then helped me load it in my truck!As for the price, these guys were able to beat Best Buy by over $700.00, considering that I walked away with my dream TV, free 5-year warranty and 2 free sets of HDMI cables! They definitely put their money where their mouth is. Like the commercial says, Shop here first or you'll be sorry! A+++
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December 2022 by Telesia T.
Purchased a TV and asked to be delivered weekdays before 3pm.Never got the TV and still waiting on the refund. Not good business when you can't satisfy the customer and that was the agreement at purchase.
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November 2022 by Patrick W.
Called to see if Video Only would be able to match a price and they were able to. Drove over and spoke to Dino and he was more than helpful. Was surprised to see prices at video only being so much more cheaper than the big box retailers. Instead of getting a 55" tv I saved more by getting a 65" tv! Definitely recommend getting a tv here instead of the other stores!
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October 2022 by Ed L.
You must check this place out first before going to the other big retail stores. They really do offer better prices than the rest. And they have Great customer service. Dino was extremely helpful and gave me a better price for a new Sony TV than Best Buy & Costco. I will be referring others to this store.
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October 2022 by Jason W.
Did some research and knew the TV I wanted. It was out of stock in nearby big box stores and that's when I discovered Video Only. Called and Dino was very helpful, confirming they had it and telling me I could recycle my old TV there. Went in and got what I wanted quickly and got my old TV recycled. Will definitely be coming here first when I need any TV equipment in the future!
