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October 2024 by Leticia Prado
Great service and representative was so helpful and willing to help with questions
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January 2024 by frances l.
Manager was not truthful.Took 7 weeks to track down lost package and it wasn't him that found it.
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December 2023 by A. almanza
Respectful service, professional and helpful
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July 2023 by Bruce P.
I must have been lucky or timed my visit right--I was the only one in line and was even more fortunate to have a very professional, polite, knowledgeable and patient employee who completed my transaction in a timely and informative manner. Sorry I didn't get his name but I think it was something along the lines of John? He is a definite asset to the company, as was another stellar employee I had the last time I was there.Going by the reviews it seems like people went on busy understaffed days.
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June 2023 by Armando Lemus
There is no FedEx location here.
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June 2023 by Stacie R.
I felt bad for the guy working here by himself at 5pm on a Tuesday afternoon. There was a long line of at least 5-6 people just waiting for him to get to them, and I can't even imagine the amount of pressure on him. He was polite and moving as quickly as he could. The 3 stats is not for him. It's not his fault. But I do blame Fed Ex for leaving him out to dry like that! It's not fair. And I know people probably feel anger or frustration toward the person working, but really, as long as he's doing his job to the best of his abilities, it's not his fault that he's in that position. He did help me out and scan my QR code (since the machine wasn't working and if I had been I could have gotten out of there in a couple minutes) after me waiting in line for 20 minutes before "printing a book" for the lady in front of me. I can't even imagine how long I would have been waiting if he refused to help me until after she was done. Also of note, the parking lot here is tiny and a total nightmare. People were double parking and blocking people from getting out of their spots. I was happy to get out of there when I did!
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May 2023 by Bay C.
FedEx headquarters, get this lady some help over here! She is doing a great job, but it is ridiculously slow. I waited about 20 minutes today in line just to do a " happy return" waiting on one customer. I would give it one star, but she actually does a good job and is working hard, but FedEx needs to do something and provide more staffing support. will not go back
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May 2023 by Catherine K.
I have nothing negative to say. The team is kind, helpful, patient. Parking can be challenging.
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March 2023 by Carla W.
Terrible experience, absolutely rude. After walking into the store the employee was extremely rude to an old woman. I walked into the store ten minutes before closing time and the African American gentleman told me how rude it was to come during closing hours when I was there 10 minutes before the stated closed time. I apologized to him over 5 times and he said "sorry is not going to cut it." He couldn't shut his mouth about how rude I was to come in the store during closing time and wasted 13 minutes of both of our times when he could've helped me with my package which would only have took 5 minutes at most. He was extremely rude and I have never experienced something like this in a Fed Ex before. That guy needs to calm down and relax.
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January 2023 by Denismiguel Cordova
(Translated by Google) Excellent(Original)Excelente
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November 2022 by Noman Q.
Absolutely worse location/center. Poor attitude. They act like they are doing you a favor. Parking is a mess and even worse when their own truck blocks the natrow entrance. Needs a complete overhaul from personnel to location.
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November 2022 by Tangible H.
It is so unfortunate when customer service is sorely lacking. Yes, FexEx has reliable and quick service. However, this store's workers are extremely ghetto and unprofessional. This is your job. I am not a rude customer. I come in, I say hello, I pay, and I say thank you when I leave. When I encounter good customer service, I tell the workers, offer to tell the manager, or offer to send in a survey. Yet, to be met with utter rudeness, major attitude, and aggression simply because I'm standing in line or you've had a bad day, is unacceptable. A sign that you should not be working with the public or any position involving customer service. I have since stopped coming here. I can take my packages elsewhere and print elsewhere. Patrons and customers beware.
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October 2022 by Chang C.
I would put no star if there is a choice. Aaron sent the wrong file to their printing center and did not delivered as promised. Aaron is also rude, he asked me and another client to wait outside for 5 minutes in cold freezing weather while he could just ask me to wait inside. I still have not gotten my print two days afterwards.
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September 2022 by Anne B.
I needed to send my daughter's passport to her and was worried about sending it to her AIRBNB- her hosts are a little ditzy. I was greeted immediately by a very courteous young lady, who helped me identify a FEDEX Office near my daughter's rental, for safe pickup with signature. I see there are some bad reviews here, I guess its just the luck of the draw, or there's more than one FedEx Office on San Pablo- this one's near Trader Joe's. I had great experience.
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August 2022 by Jacqueline F.
I came here to drop off a prepaid package for delivery. It was at the end of the day and the people were nice enough. I remember that I went to what used to be the counter, only to find out that it changed - the last time I was there was in the early aughts. So, it's been a while. But the guy, who manned the counter walked over (from talking with his fellow co-workers). He took my package, scanned it, and gave me my receipt. They lost a star because the people working there weren't the most professional acting. So, I was concerned, but I dropped off my package and it was delivered and that is all that I was interested in.
