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April 2023 by John S.
Great prices and they don't raise the rent as often as other places I tried. Been with them for five years now and no problems at all.
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February 2023 by Frances M
I have done business with them for about ten years. On January 1, I sent my monthly rent. Apparently they didn't receive it. I have never been late. They have immediately charged me $10.00 fee, put my access on suspension, charged me $10.00 more and refused my check paying the stated bill as well as my current February check. I am 86 years old, take 3 bus trips to get there. I was there last Friday and the door was locked and no note on the door. Where are my payment checks going? Horrible treatment of a long time ************** 0]
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November 2022 by Marin Evans
Great prices and good customer service
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October 2022 by Louis R.
9/30/22, I rented a 5x10 upstairs unit for the past few years. There was never a rodent issue and my storage items were safe. There are a few quirks about this place. All tenants can only pay storage rent by driving there every time and submitting a check. There is no online pay option. There are no storage area security cameras. Robert, who runs the office, presents moody at times. If you have an upstairs storage unit, that requires you to submit your drivers license to access the upstairs hallway to the storage unit. Robert provides no access for upstairs units during the office lunch hour. Therefore, if you arrive during the office lunch hour, you cannot access your upstairs unit to include waiting for the office to reopen after their lunch hour to return the upstairs hallway key and get back your drivers license. . Robert presented sarcastic, insolent, and discourteous several times over the years when talking with me on the phone when I called to schedule unit access. The storage rent increased only $4 total over the last two years which was acceptable. My rent began at $80/month. My rent was $84/month when I moved out. 2022 rental increase began first of August. I never received a rent increase courtesy notice in the mail. I arrived to pay rent first of August and I was verbally informed the rent had increased. Therefore, September 30, 2022, I'm moved out. The writing was on the wall. Renting a storage unit is difficult. It's having a random landlord in life to answer to. I learned it's better to rearrange my garage !!!
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March 2022 by Nicholson Simon
Place advertised low prices.
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November 2021 by Lorraine Romero
Been storaging my items for over 30+years. Great prices. My only complaint is that the gate is closed on holidays.
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September 2021 by laura acosta
Exelent space and the service was great
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July 2021 by ellen herda
We have used San Pablo Mini Storage for several years as we have moved in and around the Bay Area. Our experiences here are A+. Robert is the manager and runs this business with the patron in mind. The cleanliness and organization made everything here very easy. If we forgot our code or needed some special attention, Robert came to the rescue. They made our monthly payments easy and safe online. We highly recommend San Pablo Mini Storage.
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June 2021 by Peter Dobson
Been storing here for 10 years now. Good rates, polite office staff, self serve drive up storage spaces.
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April 2021 by Zachary B.
The person driving around in a golf cart made me put everything back in my car because he wants to close the upstairs door 2 hours earlier than when the actual closing time is. The same person who never told me that i have to call 2 hours ahead of time to get into my storage. I called today to cancel my subscription. They are the most ghetto and disrespectful place in the whole entire town. Takes them 2 hours to open or close a door apparently. No wonder they have so many bad reviews Update: they did not open the door when they said they would open the door. Now i have to sit here and wait for them to open the door to MY storage unit
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July 2020 by Reeves M.
We have had both business and personal storage here on and off for over 30 years. Never had any issues. They are always friendly and responsive to any questions we have had. Would recommend this storage facility highly.
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May 2020 by Desi D.
I've had a unit at San Pablo Mini Storage for several years. The location makes it more affordable and the company only increases minimally each year. It's nice to be able to store my things that I want to keep without cluttering my home. I've also rented from their American Canyon location with great satisfaction, but this location is more convenient to me. Staff has always been polite although I haven't required much. I would have given a 5-star rating except I have had rats in my unit - happily, nothing damaged but still unpleasant finding the feces on the floor.
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May 2019 by T. Noel Sylve
I'm satisfied, except that the gate closes at Seven
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October 2018 by Mee Yang
I have not had any issues with this company.
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August 2018 by mat mani
Fat manager there stinks, and he is very rude, and doesn't seem trustworthy! I had to give at least 1 star to write a review, really they don't deserve any stars! I'll be moving back to Xtra Space, they really treat their customers good!
