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April 2024 by Michelle Klubben
Walgreens photo is the best. I send all mobile phone photos every 3 months. I don't want to risk losing my phone & all photos may be gone.. no no
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October 2023 by Linda Rutledge
The management for this place is very helpful and answers all your questions. U have to be 55+ to live here. It is clean and quiet. Everybody minds there own business but friendly . They have a community center there and monthly activities that you can enjoy. Also a swimming pool and jacuzzi. I go there because I am a caretaker to a resident.
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October 2023 by Angel
Clean and great customer service.Staff there are always so helpful
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October 2023 by Yoselin Mont
Worst pharmacy, terrible staff
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September 2023 by Jeanette H.
This store pharmacy has poor hours as well as auto refill ordering by phone without letting you know they doubled the price but not your quantity. I was shocked to see a single order when I got home and when I inquired the clerk said I willingly paid and they didn't have control over insurance. I've gotten double refills in the past so yes I thought it was a double order and the pharmacy knows the difference in meds and prices. You don't "automatically" fill an order that's different from the previous one and say the insurance did it you say "WE DON'T" have it what would YOU like to do. So much pisspoor service these days.
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August 2023 by Monica M.
I'm not one to go run and make reviews because I am human and I've worked retail and customer service , never worked at a pharmacy but I would at least expect good customer service from someone who is handling my medications . I've been coming here for years and I don't know what has gone wrong . I understand that it might be a stressful job but for y'all to sit behind the counter acting like y'all don't see us or want to help us is wrong . A simple hello how are you Or even a smile would be nice. Walgreens hire more pharmacy techs so the ones you have don't seem so stressed out.
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March 2023 by Eric K.
If I could I would give this Walgreens no stars or negative stars if allowed. The pharmacy here has gone down hill bigtime. The pharmacy is no longer open evenings, and is now closed on weekends. The last time I tried to get a prescription refilled, they were working on it with the doctors office to get it renewed. Then they closed for a week, and forgot my prescription. When I called, they said they were closed, and told me on a recording to go to a Walgreens in Walnut Creek, CA. Instead of having you go to the Walgreens in San Pablo, CA on Laurie Lane, they directed me to Walnut Creek. They could have directed me to the Walgreens in Pinole Valley too which is much closer than Walnut Creek. My doctor had to send another prescription to CVS on Canyon Drive in Pinole in order for me to get the medication I needed for last month. I was told to go back to Walgreens this month for the prescription since I have a health plan that contracts with Express Scripts. Express Scripts said Walgreens is a participating provider for medications and pharmacy needs. When I tried to get the medication refilled this month, this Walgreens said I have no prescription. I had to get my doctor to send another prescription to CVS again because we cannot trust Walgreens. Then I ordered another prescription via the telephone touch system at this Walgreens. The automated system said it would be ready today for pick up at noon. When I arrived at noon, the prescription was not ready. They had to go get it and fill it while I waited. The last numerous times I have gone to this Walgreens for a refill on a prescription, I have run into this same problem. The medication is not ready when they say it will be, and I have had to wait. This other prescription will be filled next time at CVS too. I'm done with this Walgreens.When you enter this store there is trash all over the sidewalk, and in the parking lot all the time. They do not take any pride in cleaning the trash or litter from the front of this store. Inside this store it is filthy dirty. I hope Walgreens corporate looks at this location, and decides to close it. It needs to be closed, The management here is incompetent, inept, and cannot run a retail store properly. Clean up your dirty store, and get rid of the crap going on in your pharmancy. I won't be back to shop here, and I live around the corner. Go to CVS in Pinole where you enter with a clean sidewalk and clean parking lot free from litter.
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January 2023 by Genna C.
[ This review is for the pharmacy only ] Went there for my covid booster today. The pharmacy lady at the register was extremely rude and slow (full figured lady with glasses). Tbh, i was not expecting customer service from a local Walgreens, but her negativity was too much. She didn't seem to care about her job or the customers. Seriously, you don't have to work there if you hate your job. Just don't take it out on others. Be nice.The location is quiet with ample parking. The other staff are fine.
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January 2023 by Scott E.
Yet again, they send me a message that my prescription is ready. Then I go there to pick it up and they are having 'technical difficulties' and are closed. I go again and still not able to get it. Closed on weekends, so another 2 days without prescription. I go on the 9th, first day after weekend and they say its not ready. I showed them the email saying its ready. Was told well its been 7 days and after8 days they put the prescription back on the shelf. Really? You're closed for 2 days for weekend, you were closed 2 days due to 'technical difficulties'. How in the hell are you supposed to pick your prescritions up? Another excellent example of how poorly Walgreens is being run.
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November 2022 by Duc H.
have to come 2 ,3 times to pick up medicine always on break .bad Service will not come back
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October 2022 by Mike J.
I'd give it no, or negative, stars if it were possible. The outside of the store is filthy. Can't even turn into the drive through if you're going east bound on San Pablo Ave. The pharmacy service is a joke. Looks like clowns doing a fire drill. I HATE going to this store. I only go if I absolutely have to.
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October 2022 by Murph B.
Not open on the weekends, not open in the middle of the day on weekdays for lunch, that nice when you finally get there and talk to somebody, change your prescriptions go somewhere else, Somethings are just not worth the extra effort
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September 2022 by Tran A.
Terrible service in pharmacy. Always have to wait for long line and no one attending you in drive through.
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June 2022 by Kathy Boyer
I had some cups made with pictures on it they did a good job
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February 2022 by Ayhz I.
If I could leave a zero, I would. Such a terrible service at the pharmacy. I came in today to pick up my meds that was supposed to be ready by 4pm yesterday. And guess what, even after waiting today to pick it up because I know how slow they are, IT WAS STILL NOT READY. Employee told me to loop around while they're preparing it, but instead I went home to give them more time. I came back and another employee told me to come back on Monday for the other half of my meds. Don't you look at your inventory? These employees don't even care to do their job right. They could've looked at their inventory and informed me that they do not have it before telling me to loop around, BUT IT SEEMS THEY'RE JUST DOING LESS THAN THEY SHOULD.