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February 2024 by Sammy M
Rupinder is rude with a smile on her face. She refuses to listen to customers, dismisses them without looking at them, and only helps those who will do as she says. Don't go to this location, she wouldn't even help me track my Fedex package because she didn't see it.Rupinder has poor listening skills, poor customer service skills and poor attention to anything. Should not be working there as a manager.
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February 2024 by Michelle M.
An employee named Ruindeep was working and bumped into my very pregnant friend. When my friend said excuse me she very rudely said "do we have a problem lady?!" So I called her out for it and she started yelling that she's calling the cops. This is the type of evil rude employees you have? She has no business working with people if she's going to bumping into customers and then threatening them.
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January 2024 by Rudy P.
People who are working $16 an hour should be more friendly and have top notch customer service. This location has the worst customer service ever.
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January 2024 by Annie Vega
If I could give it, zero stars, I would!!!! Worst customer service. I made a horrible mistake of pumping a little foundation on my wrist. This Indian lady came to scold me in front of my stepdaughter. She came by at least three times to tell me the same thing while I was picking out the make up I told her I would definitely purchase the one I touched, that it was only 10 dollars. She then told the Asian cashier lady to keep an eye me so I wouldn’t open any more make up. She then proceeded to talk about me to another customer. I was extremely uncomfortable, and when I went to the register, the cashier was also extremely rude to me and I let her know I was very uncomfortable, definitely never going back again. I wish they would hire professional, adequate people for this position
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December 2023 by Gretel Hidalgo
Just now I visited the local for the photo services and after having me waiting for 10 min someone came I said that they were not working, just like that without a sign and without an apology.
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November 2023 by Alejandro Dominguez
Rudest pharmacy that didn't even try to even help the slightest. The laziest I have ever crossed
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August 2023 by B S.
Denies use of rest room to paying customers Understaffed and customers have to pay the price for that
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July 2023 by Nicole J.
They were BLATANTLY hanging up every time I called. I'm very I'll and needed to contact pharmacy. I used to shop regularly they're NEVER that busy to where they have to hang up on ill customers. Scary especially knowing there are others who are worst off than me smh. Y'all need to do better. The store AND pharmacy would answer then hang up RIGHT AFTER.
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July 2023 by Jesse Lorber
This pharmacy is horrible. It seems that they mess up my moms meds every month. Last week on Friday I went to the pharmacy an hour before closing to find that they closed early AGAIN, and now my mom has to be without her inhaler all weekend. I ended up having to go to the 24hour WALLGREENS in Walnut Creek which is only WALLGREENS open on weekends. When I called the D.M. at COOPRATE office I had to call back 3 times and then the D.M.(DISTRICT MGR) had the store manager call me who I didn’t want to talk to. I am moving our percriptions from WALLGREENS Rex to another pharmacy. I miss the old Rex at the bottom of Solano&San pablo, Albany! You can never call them they r so rude hanging up on u constantally. This location is still faster than gateway Blvd, San Pablo,ca you can get there at opening and there in 10 people in front of you.
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July 2023 by sachin kandel
Pharmacy is not punctual, slow and always short staffed
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May 2023 by Timberly Peppers
They are slow, they leave you on hold, then pick up and hang up, and they lack the knowledge to run the store/pharmacy, and most of the people are just rude.Then, they close the store and don't let anyone know.
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April 2023 by Christina Carey
They don't have full shelfs and the pharmacy really needs to post there hrs in a better place that's visible in big print!
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March 2023 by Daniela S.
Terrible customer service, they don't even bother to pick up the phone to answer calls. If you're looking to fill a prescription I'd recommend literally any other place. I have multiple medications I am waiting on and had to switch to CVS.
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February 2023 by Yvonne Yang
I made appointment for Covid test at 4:15pm. They confirmed my appointment, but when I show up (3:45pm) store they told me they will close early cannot make test for me. They did not call or email let me know they cannot make my appointment or ask me show up early. Just told me they close early cannot do it.
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February 2023 by Yvonne Y.
Have appointment at 4:15pm for COVID test. I arrive at 3:45pm they told me their close early cannot do the Covid test. They did not call or email to notice me need to change time or reschedule. Wast my time to go store and told me they cannot do it. So rude and very unprofessional.