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February 2024 by Ariann Vasquez
The best costumer service of any establishment and I’m talking about years of going here. Thank you so much for always being welcoming, helpful, kind and efficient. I rarely leave reviews but I felt like I should write this one because of the consistent good experiences I’ve had going here over the years. I’ve also noticed when I go to other Chase’s they don’t usually provide the same amount of good customer service so this one deserves good recognition! Thanks again!
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August 2023 by Alexander - René Martinez
Had my appointment there today and had all my requests done exactly. Jose was a very welcoming and professional rep.
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May 2023 by ml engineer
Customer service is nowhere to be found. Stood in line to the window for 15 minutes just to be told to go on the other side of the room to open an account. Then was told that it’s too late because apparently 30 minutes before closure is not enough time for a simple transaction with a bunch of reps hanging out and laughing in the middle of the cubicles. Finally was told to do it online. What a joke. Hope these lazy reps get replaced with robot since all they do is slow everything down.
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May 2023 by Steve Chambers
Been with them for years, it has always been a good experience
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October 2022 by Christina Aldapa
I was having some bank account issues and I wasn’t getting a clear understanding why. I went to another branch before coming to this one. That branch basically told me they couldn’t help and to call chase and go to another place. I was upset and frustrated but they did me a favor. I came into the San Pedro branch and I spoke with a banker named Brandon and he was so nice and helpful. He went over and beyond to answer my questions and help me with my problem. I was having the worst day ever and leaving the branch now I am happy knowing I was helped and my issue was resolved. Thank you Brandon you don’t know how much you helped me.
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October 2022 by Christina A.
I was having some bank account issues and I wasn't getting a clear understanding why. I went to another branch before coming to this one. That branch basically told me they couldn't help and to call chase and go to another place. I was upset and frustrated but they did me a favor. I came into the San Pedro branch and I spoke with a banker named Brandon and he was so nice and helpful. He went over and beyond to answer my questions and help me with my problem. I was having the worst day ever and leaving the branch now I am happy knowing I was helped and my issue was resolved. Thank you Brandon you don't know how much you helped me.
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August 2022 by RJ G.
A friend took a refund check from a medical office drawn on Chase Bank to this branch to cash it and was charged $10.00 to cash the check (he doesn't have an account there). This is probably a Chase and general bank-wide policy, but I find it ludicrous, in light of the fact that brick and mortar financial institutions are losing customers to online banking systems. I realize that banks must find some way to operate, pay their staff and remain open for public access, but find charges such as the above financially burdensome.All brick and mortar banks need to re-think their fee structures and discontinue gouging the public like this. To continue to do so poses a financial hardship, especially in this day and age...and particularly among the senior population, the majority of which are on truly "fixed incomes"
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December 2021 by Earl Stuart III
So fast would not even think I was there
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December 2021 by Heather H.
Mel Campbell is the personal banker that you should ask for. He is so knowledgeable, helpful and efficient. He put me at ease, answered all my questions and reduced my stress level by 1000%. Thank you Mel for all that you did. About the location: The parking lot is spacious. Lots of Tellers available. You can book your appointment and come back when it's convenient. Well lit and easily accessible for the handicapped. Plenty of atms outside and indoors. This is my favorite branch.
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September 2021 by Mason M.
I am writing a review on one of the most helpful person I met here at chase bank and was able to help me get a great offer on a home loan I needed , Cinthia Rodriguez went on and beyond for me , she was very attentive and was very professional the whole time kept me updated when it was a good time to close out on a deal , if anyone is looking for a home loan and needs someone to help them I recommend her 100 percent , thank you so much me and my husband are extremely happy with everything you did for us , we wish you nothing but the best . God bless
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September 2021 by steven king
Greeted when entered good security large parking lot and friendly helpful employees
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June 2021 by Diana C.
I wouldn't give this Chase bank gets any stars, but it won't let me post without giving at least one. Horrible service!! Claudia seemed like she had no idea what she was doing when I asked her questions. Kept going back and forth to the station. I don't recommend this bank on Pacific in San Pedro.
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December 2020 by Gloria
I always use the atm because they are way faster. They have some inside and 4 outside.
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June 2020 by chris holmberg
Make sure to bring your face cover stay safe
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May 2020 by C G.
Today was a horrible experience at this bank with first Jamie. She takes my deposit then I have a small check to deposit and she says her computer froze and can't. So she sends me to Yolanda and she starts questioning my customer's check (b of a). This is a business account. I have more than enough funds available plus pending. So now Yolanda says she can't cash it because the computer says it's suspicious activity because I went from one window to another. I told them, You told me yo come to this window because Jamies computer was frozen. Then she said her computer froze and couldn't help me WTF. So I asked yolanda for my receipts of the deposit I had just made and she said she couldn't give it to me because it was Jamie who did it OMG. I said can you ask Jamie for my receipt. She said hold on and told me to step aside. She made me wait more than 10 mins. I left B of A for idiots at CS and I'm out to leave Chase too.