Citi, a financial institution with a presence in the Long Beach and San Pedro area, is known for its exceptional customer service and professionalism. Customers consistently praise the staff at the local branch, particularly Mayra Aranda, Elizabeth Villanueva, Eric, and Brittney Smith, for their prompt, efficient, and helpful assistance. Mayra Aranda is commended for her ability to resolve a long-standing issue for a customer within a few weeks, demonstrating her understanding and professionalism. Elizabeth Villanueva and Eric have also been recognized for their excellent customer service, with customers highlighting their politeness, accommodation, and accuracy in handling their inquiries. Brittney Smith is praised for her assistance in resolving a complex issue with the customer's account status, taking the time to understand the problem and work with the customer to find a solution. Additionally, Mayra Mladinich has been noted for her guidance in helping a customer rebuild their credit and obtain a new credit card. Overall, Citi's local branch is regarded as a pleasant and welcoming environment, with a staff that consistently goes above and beyond to provide a great customer experience.
Hi, I’m a customer of Citibank for almost a year now and maybe a little under a year and I travel from Long Beach all the way to San Pedro. It is the most pleasant office and the staff is extraordinary extraordinary absolutely professional nice every time I come in here.
November 2024
Mayra Aranda was extremely helpful and was able to resolve a problem within a few weeks that I have been dealing with for well over a year over telephone and fax regarding a deceased relative. Very friendly, understanding and professional.
September 2024
This bank has lots of parking, two entrances and most of the time it is not busy, and employees are very friendly too…
