West Marine is a leading retailer of boating and fishing supplies, offering over 110,000 products including marine electronics, clothing, and various hardware. With more than 240 stores nationwide, it aims to provide excellent value and service to its customers. Many reviews highlight the friendly and helpful customer service, particularly from staff members like Kevin and Shari, who went above and beyond to assist customers with their needs, including returns and product exchanges. However, there are concerns regarding the website's customer service and the challenges faced by some customers in returning items. Despite these issues, the store is praised for its massive selection, especially for ocean boating supplies, although some feel it lacks variety for specific niches like lake fishing. Overall, West Marine is recognized for its commitment to customer care and its extensive inventory, making it a go-to destination for boating enthusiasts.
Aside from all the items you can get here, the staff really makes this store the place to shop at. Shari & Kevin were amazing. Very kind & funny! You can tell these people enjoy working together & it really makes the energy feel sooo inviting ❤ many thanks to them!
October 2025
The best as always. The Manager Shari and her team are awsome
August 2025
Friendly staff and a great selection but not in store. A lot of what you need is online order
