-
March 2024 by Bonom Bohanec
Nice friendly professional service (spring break busy) but unfortunately super disappointed to rent this new 2023 EV Kia. Lack of infrastructure even in Marin. Problem is avis doesn’t pre-charge fully and actually there’s only one Fast-charger near them .. technically there’s two “fast”charge stations but the 2nd is currently inoperable/burned-out fuses (according to the techline)Go see for yourself behind the Village in Corte Madera. Nobody had warned me at the rental counter..3 EV non-tsla drivers showed up needing a charge competing w this fast-charger. As we took turns an elderly lady (way out-teched) gave up and left instead for the wholefoods.In 30 minutes - I only got 65 miles boosted. Hooray! Just enough to return the car to Avis. Forced to abbreviate my trip and return the car early sucks but considering how much time I spent, 1/3 of the trip spent hunting for charging stations, waiting for a “fast” charger or driving the opposite way “backtracking” really calls into question my sanity:( ..also, ChargePoint has spotty service and inaccurate mapping features (not sure why)? My conclusion: this works only if a driver has tons of free time and patience. I got pinched out quick and nervous constantly to deplete my batteries (range anxiety) EV Infrastructure seems still very limited - esp.3rd party - I calculate 1/3 of my rental experience was spent searching and waiting to charge or backtracking to get to an available open charger. Not worth it! And so No I don’t want to sit all night on a slow-charge (leaving the rental unattended) in a dark parking lot.And/btw. Certain fast-chargers only got us to 60% “max-charge” meaning 168miles total .. weird no idea ?♂️ the machine started throwing error codes/warnings like overheating. I took pictures. We aborted and backtracked 10 miles (the opposite direction) Again super frustrating - Really not worth the aggravation and unnecessary agonies on a vacation.Stick to teslas their superchargers are light-years ahead and more ubiquitous throughout California (never crowded+well positioned for ease)BEST to avoid EV rentals in 2024 - I’m sorry for long review… :(( but all be warned
-
December 2023 by Cathomas P. Ford Starbird
Friendly Fast and Fair prices too. In addition to keeping their vehicles in excellent ? condition, They are centrally located with A moderate number of "LIKE NEW" vehicles and pick up trucks to choose from.The location also rents Hertz vehicles as well
-
August 2023 by Charles Versaggi
Although I got an excellent deal and car, I was charged twice, and charged for extra gas although I topped the tank prior to returning the vehicle. HOWEVER, a phone call to the office quickly reconciled the issues and my account was corrected without any problem. Customer service doesn't get better than this! Thanks Avis!
-
July 2023 by Gridley Edwards
I have been coming to here for more than 5 years. Every time Syed has been very wonderful to me. Very good service. I always get the best car for me, and I think he does a great job. M. Edwards
-
July 2023 by Steven V.
If you need a rental car on Sunday, this is the place for you. Excellent well kept vehicles, delivered on time. This will be my go-to place everytime i need a car rental. Thank you Avis, for being there for me.
-
July 2023 by Yvette V.
Customer service was great. The only place that is open on Sunday. We only needed the SUV for a day. So we didn't get charged for two days like we did at Hertz. Our SUV was ready and clean, when we went to pick it up. The SUV was extreemly coomfortable, compared to our Nissan Sentra. Hertz couldn't find our rental, last month. I booked it for one day online. A pick up on Saturday to return on Monday, since they are closed Sunday. When they were open. When we got to Hertz, we were told they some how couldn't find our reservation. I found the printed reservation later iny purse after we were charged two days. So we aren't going back to Hertz in San Rafael again. We had a long drive, so we decided to pay extra money for a smooth ride and a nice SUV. There are a lot of uneven freeways between here and Fresno due to constructions. Our backs thanked us.
-
July 2023 by Krista r.
On my way to return my rental it was barely below a full tank and I topped it off completely just down the street from the rental center. They gave me the receipt and I walked out without looking at. I immediately noticed a $39 fuel charge on the receipt and walked back and they told me it was only 7/8s full. It was 100% full when I dropped it! He told me to start the car and check. The needle went to completely full, then dropped back to empty, then up to 7/8 of a tank. This is some sort of scam! It was more than 7/8 before I even topped it off. I'm never renting here again! Also the tire pressure light was on and a notice came up saying it was due for an oil change durning my rental.
-
July 2023 by Cynthia T.
I flew in from Florida to Sacramento and rented a car for nearly three weeks. I work remotely but every once in a while I come out for a couple or few weeks at a time. I work in Corte Madera. I picked up a Malibu car from Avis at the Sac airport. The rear tire was making loud noise. I checked the PSI and all four tires were fine. I thought maybe it needed a new tire but the tread was fine. I then realized the the car would shake once you reached 35-40mph and would only get worse the faster you'd go. I was on the freeway and stuck in bumper to bumper traffic for a while, so I hadn't noticed this right away. Well, I sure as heck did not feel safe driving the car. I called the customer service line for Avis. I spoke to a gentleman that was SUPER helpful and very kind over the phone. I wish I would have gotten his name because he deserved a five star review. Anyhow, he arranged an exchange for me at the San Rafael Avis location, since it was the nearest one. This was the absolute WORST service ever! There were two men when I walked in. I explained that it had been arranged in advance for a car exchange. The elderly man demanded I go fill up the car with gas. I told them I was on my lunch break, it was inconvenient and when I originally rented the car, I made it clear that I would pay the $10 a gallon for them to fill it and nothing had changed between then and now. He said I wasn't returning the car, I was exchanging it and it needed to be filled up I told him I would not be filling it up. He told his coworker to pull out the Camry at first and after our gas conversation, he told him not to pull out the Camry, that I would be given the Corolla that was parked on the street. I don't care what I'm driving, I just needed a dependable car for a few weeks. I got the car and it was FILTHY. I think someone had just returned it and they never cleaned it. Being in Marin County, I would expect better service and a clean vehicle. If you have an option, stay away from Avis on Francisco Blvd. The guys stink and the service is s**t.
-
June 2023 by Siteri Aull
Customer service was great, car was ready on pick up and I was a tiny bit late on returning but no extra charge incurred.All in all, recommend their services. Some of their cars was very affordable by the way, 5 pax car I rented was $79 including taxes.
-
May 2023 by Bianca Alambra Dura
Do not come to this rental car. They gave us dirty and wrong SUV. We were supposed to rent 6 seater SUV but they gave us only 5 seaters. Also, the attendants are not clear to any instructions. Make sure to read reviews first before renting a car from them.
-
May 2023 by Constance G.
I have rented from this location multiple times. It's convenient, right off the 101 exit and everyone is extremely efficient and nice. Thank you to Syed for making everything so easy, I'm most appreciative!
-
April 2023 by Impeccable Que
They are very friendly and professional the cars are very clean. Sayed is very nice I will rent here anytime. I recommend renting at this location.
-
February 2023 by Marcus Schuler
Car was old, it had over 40.000 miles on the odometer. It was not clean and very smelly. It had stains of all over. Really disgusting experience. That was the last time I rent a car at this station. I can absolutely NOT recommend this Avis station!
-
October 2022 by Tom V.
I rented a car for a weekend trip. The car I was given was an old Mazda. It had damage on every side of the car -- I had to very thoroughly review the damages with the clerk. The car was dirty, making it difficult to see the damage. The windshield was similarly dirty, and when I used the washer fluid to clean it, I discovered the wiper was malfunctioning. The interior of the car was really grimey, a gross film covering every surface of the car. The interior of the windshield had a foggy layer of grime coating it that, when the sun hit it while driving west to the sunset, seriously impaired my visibility, almost causing an accident. Also, the Apple CarPlay was malfunctioning making navigation very difficult. Absolutely inexcusable. I'll never use this place again.
-
September 2022 by Mark Culbertson
Avis in San Rafael, CA is a great place to rent a car. Always go there!