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December 2023 by Robert M.
this bank and branch is by far the worst ever close your account. Don't waste your time these guys are a bunch of idiots Their computer system is like 30 years behind The times stay away from all corporate banks credit unions are the way to go.
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August 2020 by Tracy H.
ATM only. No lobby access. They have many locations closed in Marin and advertise as open until 4pm. We went to two locations at 215 and 235pm on Wednesday and both lobbies were NOT open. Doors locked
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July 2020 by Alex C.
I wish I could give negative stars. (Real question) Anyone else out there ever try to desperately reach a national bank (through all means- online/store/etc) and be unable to even send a direct message much less get a real person? (Including during business hours). I spent 4 days full-time before I got a human to help me. I'm unemployed since covid, so it was really scary. I had to hold off getting my medication since I didn't have the funds. Thank god it wasn't any longer.
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May 2020 by Jimmy W.
Never has cash in the ATM machine get off your lazy butts and re-fill it. The branch is closed so why are you charging monthly fees on accounts, when you can't even get any cash? It's pathetic the lack of service that you provide!
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July 2019 by Vong V.
I've had so many bad experiences with this branch for all these years I come here. They seems to always short of staff. A lot of the time, there is only one person at a register (even weekdays) and the line is of course very long. Sometimes, there are a few bankers behind the counter but they only open one or two registers with additional staff chit chat behind the counter. Another time, there is a banker sitting inside the office playing with his/her phone, while customers are waiting on a long line. You will always have to make an appointment to meet with any relationship banker at this branch. Otherwise, they will tell you to wait for at least 45 mins with no guarantee. I've been with BofA for so many years. I'm also a preferred reward platinum customer. I'm always being treated nicely when I call 1800 number. But this branch is a joke, they way the staff/manager treat their customers here. For instance, the one and only lady worked behind the counter on Thurs Jan 31 around 10 AM. She doesn't have customer skills. She has no sympathy and has altitude of you just need to wait if you don't have any appointment. I have safe deposit box in this branch, investment accounts, several personal and business bank accounts with BofA. This branch really pushed me to the edge. Recently, I decided to close down my safe deposit box and Merrill Edge investment account completely and moved all my bank accounts to CHASE. With Chase, the minute I walk in, there is always a person greeting and ask what can they help. Also, being a tiered level client with Chase, They really deliver excellent customer service. I'm always being treated nicely and professionally with Chase.
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July 2019 by Andrew K.
The service continúes tu deteriorate constantly. I have moved most of my banking to Union Bank and Wells Fargo after 40 years with BofA
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May 2019 by Cici C.
The worst bank ever by far in Marin county! I call to try to speak to the bank manager two days in a row before placing my complaint on Yelp and I was unable to reach them how surprising. I went there as a customer to cash my payroll check and they treated me like a criminal. I will not choose him as a bank going forward in the future I will keep my bank that I have. I have been to other Bank of Americas in Marin county specifically the one downtown in San Rafael and I have have no problem and they are a better location . This Bank of America location is appalling and their customer service is horrible. If you cannot go there do not go there. Save your time and your energy and look for a better banking experience.
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March 2019 by Brittany A.
Went in to get a direct deposit form, waited in line for 15 min for the teller to instruct me to wait on the couch for someone else. When I spoke to another employee she sent me back to the end of the line I just came out of. Then the teller tells me to, "get checks" for an account that doesn't even offer checks as a feature. Wasted my entire lunch break trying to get a piece of paper. Other BofA locations have had NO PROBLEM printing this for me in the past. I've experienced BofAs all over the San Jose area and Petaluma area and have never had anything negative to say about BofA until today. Thanks for your incompetency and rude attitude, Marin county BofA!
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March 2019 by Mike A.
This is the worst branch if Bank of America. If you need to go in for any reason prepare to wait 30 minutes or more. They are never staffed for the amount if people they have coming in and they don't seem to care.
