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December 2023 by Christine C.
Working with Frank and the crew at Carrera Marble was a positive experience from start to finish. We Love our new kitchen! It was a challenge to make both countertop and backsplash from one slab of quartzite. They not only pulled it off, but the artistry in the way they made the incredible movement in the stone flow from one area to another is fantastic and the front edge treatment is superior to any we have seen. The guys were professional, friendly and clearly skilled at their craft. We feel fortunate to have had the Carrera team working on our project. Thank you! Larry & Christine
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October 2023 by Marta Daglow
In 2002, we worked with Frank and his team at Carrera Marble, and they did a fantastic job with stonework for our fireplace and breakfast bar. Frank and his team care about the details.In 2023, Frank and his team were asked back to work on more home projects. They installed our kitchen and entry with omega cabinets and stonework. It turned out beautifully. Omega is a top-quality cabinet line.Kudos to Frank and his team. I love to work with people who are perfectionists and also enjoyable to work with.
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October 2023 by Martina Hamamjian
9/5 Picked out quartz and signed contract. Mailed the deposit9/13 Deposit check cleared9/22 Call/Texted requesting update...no answer9/28 Call/Texted requesting update, made appt to measure9/29 Measured our bathroom counterRadio silence10/10 Call/Texted requesting update...no answer10/25 Called and was told the piece of quartz picked is gone and accounting marked the job as "completed".Asked for a refund of deposit.**Thank goodness we didn't demo the original counter for measurement. We would have been without a bathroom for a month, at least.
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October 2023 by Liss F.
I needed a white quartz remnant for a bathroom countertop with two sinks. Frank found a piece that was the warm white I was looking for, talked me through how to measure and then he came to my house, took the measurements and cut a template for the carpenters to use in installation. When it was installed and it seemed that the backsplash piece and side pieces colors did not match, he had me bring them all back to lay out side by side--the colors were the same and the apparent discrepancy was caused by the way the light hit the stone. He was thorough, careful, and very gracious regarding my ignorance. I really appreciate the extra mile he went to make sure this was right.
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September 2023 by Marta D.
In 2002, we worked with Frank and his team at Carrera Marble, and they did a fantastic job with stonework for our fireplace and breakfast bar. Frank and his team care about the details. In 2023, Frank and his team were asked back to work on more home projects. They installed our kitchen and entry with omega cabinets and stonework. It turned out beautifully. Omega is a top quality cabinet line.Kudos, to Frank and his team. I love to work with people who are perfectionists and also enjoyable to work with.
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August 2023 by AJ “AJS” Shep
Extremely dissatisfied with the results and performance of Frank and his Carrera Marble company.He was Not willing to correct improper fabrication of our countertops that led to a cracked top.Revised review, after some time and haggling and threatening attorney letter our countertop was replaced. Thank you. Looks great!
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August 2023 by Bonnie R.
Frank and Carrera Marble are fantastic. They just completed the stone work for our remodeled prime bathroom and it looks fabulous. I couldn't be more thrilled. And I am a very detailed-oriented (fairly critical) person. But I only have praises for Frank and his whole team at Carrera Marble. Not only does the work look perfect, but they made the whole process easy and enjoyable. Frank helped me pick out the stone. Riggo, who did the templating, is a gem. Our plans indicated a certain spread for the faucets but when Riggo got to our house to template he recommended that we might want to change that given the size of our sinks and other factors in the bathroom-- I quickly ran his suggestion by our designer who said "Riggo has the best eye in the business -- go with what he says." We did just that and Riggo was absolutely correct. It all looks perfect. And the most amazing part . . . Frank got the job done in less time than he had promised. When does that happen in construction that anything gets done in less time than promised!?!?!? I would give them ten stars if I could!
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July 2023 by Mimi R.
This is the first time I have ever felt compelled to write a YELP review. But buyer beware when it comes to getting your Omega cabinets through Carrera Marble company.My husband and I were working through a designer who recommended we buy Omega cabinets through Carrera Marble company. We met with the designer and the Omega cabinet rep at our home on several occasions. During that time we mentioned the refrigerator would not have a water/ice maker in the door. Our quote for our small kitchen was very expensive -over $50,000 (Our house is only 1,000 square feet so the kitchen is not very big.). However, we were assured by the designer these were quality cabinets. The cabinet rep asked for the model number of our refrigerator. My husband showed him the paperwork. The Omega rep then emailed the model number to my husband to double check. The rep had transposed one of the numbers and so my husband resent the email with the corrected model number. Apparently the rep mixed it up again -this time missing a letter. My husband didn't catch his new mess up as he was only checking to see if the second mess up was fixed. The cabinets- which appeared to be "high end" based on the price were not good quality. For example, my husband, who has made cabinets for the garage, noticed that none of the screws were counter sinked. Underneath some of the cabinets were painted - and others were left unpainted. The shelving for the mullioned glass cabinets blocked much of the light of the glass shelf inserts so we ended up buying plain glass shelves from a different company. But far worse was the issue with the refrigerator panels. After the painstaking oral and written communication with the Omega rep, there was a cut out for the water and ice dispenser. In addition, the two halves of the panels didn't even match- there was an arch on one side and flat paneling on the other. These panels needed to be remade regardless of the hole in the panel, so Omega would have had to fix at least one half of the paneling anyway- regardless of the Omega rep's mistake. After a very unprofessional conversation with Frank the owner of Carrera marble, my husband ended up paying for more than half of the mistake to settle the matter and get a new panel. I would never recommend buying your Omega cabinets through Carrera Marble. When Carrera makes a mistake on very expensive cabinets, they do not take responsibility for their mistakes. Furthermore, the owner is rude and unprofessional and will ultimately make the customer pay for his employee's and the company's mistakes.
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May 2023 by Arlene M.
I first met Frank (Carrera Marble) when I decided to redo my fireplace. Frank was very helpful in directing me to the perfect stone and 2 years later I still get compliments.Last year it was time to upgrade my kitchen countertops, without hesitation I went back to Frank. Riggo again did an excellent job templating and installing the countertops, as with the fireplace everything went smoothly was professional and the finished job was excellent. Having the fabrication onsite is a huge benefit.I would not hesitate to contact Carrera marble.
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April 2023 by Donna D.
worst home improvement experience ever! I waited one year for simple bathroom countertop [5 feet]; the inferior tile that was installed was not what I ordered [Frank Carrera said he 'misplaced' the tile I picked], and I was left with 2 holes in my walls because he measured the splashbacks incorrectly! A friend had to take Frank to court over shoddy workmanship
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February 2023 by Carol B.
I would give Frank ten stars if I could. He just repaired a chip in our Ceasarstone kitchen countertop and my husband couldn't even find it! Excellent work--ten times better than a similar chip that was repaired about five years ago. I feel so lucky to have found Carrera Marble and they were willing to come do a very small job. Very professional!
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December 2022 by Rali Manolov
Frank is a “no small talk” kind of a guy! If that is not up to your liking that this is not the place for you! He has a good selection. His crew is top notch! They were timely, efficient and did and great job! I am also not the type to call 100 times to check. We shopped everywhere and he was the only one who made the waterfall counter top in my kitchen without saying it can’t be done like every place in the bay that we visited! The price we were quoted was surprisingly less given we went to all the “lees expensive” places first.I will definitely go back!
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December 2022 by Max Pike
Frank is abrasive. He pushed a product we weren't interested in and accused of being jingoistic since we wanted a Green Guard certified stone. He proceeded to order the wrong stone and delay our project by more than a month. His crew did great work, but I'd implore you to work with any other stone cutter in the Bay Area. It's really a poor experience from a money-motivated jerk that doesn't care about his clients.
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December 2022 by Karen Torres
awful over the phone help. A potential client most of the time calls first to ask questions and see if their trip to the store is worth it. when you are greeted poorly and do not answer questions make me think the at store costumer service will not be any better
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December 2022 by Rolly Boorman
I received great personalized service from Frank todayHe is the best in the business
