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June 2023 by Cody Blocker
The expert employees are what make this place great. Whenever I need help on a home project or have questions that can’t be easily answered online, Chase Ace is always my first stop. Their staff is filled with contractors, industry professionals, and DIY-ers with decades of real-world experience. Prices are on the higher side, but not exorbitantly so.
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January 2023 by John M.
i agree . price gougers. Also the staff is really unknowledgeable and lazy, they will make you do anything yourself and you cannot find pricing, ,items and more. The clerks are kinda fake and rude and the management at Ace is also rude and untrustworthy, it is never good for righting any situations, when all ace employees have a piece of the money pie as they are all part owners in the place! Choose another hardware store!
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December 2022 by Jay F.
Price gougers! We bought Christmas lights there...which seemed shockingly expensive, at $18 per set. I needed nine sets and gulped and paid because I assumed the LEDs were just expensive. But then I discover the exact same lights are 1/3 (!) the price at another Ace hardware store. I went there because I thought they would have a better selection. But I can assure you that we won't be going back to Chase Ace ever again, for any reason. And we'll be telling everyone we know to avoid them.Stay away if you value your wallet.
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December 2022 by Dina K.
PRICES ARE OUTRAGEOUS FOR BASIC SUPPLIESDon't think you're going to come in here finding regular hardware store purchases at a decent price. Things like kitchen wears cleaning supplies etc are outrageous. The only thing I would come here for our plants otherwise you're going to have limited selection and pay top dollar. I couldn't even find decently priced pack of steel wool.
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December 2022 by Charles F.
So Adam O'Neill is my hero he was able to pull up all my purchases for an insurance claim where is the other ace hardware store the difficulty was a task for them that's why I continuously go back to Ace because they go the extra mile
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November 2022 by Rob Miller
Best selection of bolts I've seen locally
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October 2022 by James C.
I love it every time I'm greeted by Karen. She's absolutely wonderful and everyone else is super helpful and very friendly. I always look forward going to Chase Ace!
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September 2022 by S Ss
Great selection of terra cotta planters and other pots. I bought 3 heart shaped terra cotta planters and two green planters. They have a revolving number of healthy succulents. Friendly helpful staff.
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August 2022 by The_Ardent ShutterBug
Under new Management I'm guessing. Super cute Gift Shop! Great/"Rarer" varieties of indoor plants. Selection priced on the higher side, but all of the plants look healthy and well cared for.
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August 2022 by Monika L.
As a first time homeowner, I have A LOT of questions. The staff at this Ace in particular are incredibly knowledgeable and helpful. They are truly a team and will often recruit a co-worker to combine their knowledge and come up with the best solution. Sometimes the prices are a little high but it is worth the cost due to the expertise and advice you receive. I go to this Ace at least twice a month and always feel supported. I am especially grateful for Marcello in the nursery. He has taught me so much about gardening and plant care. Marcello is incredibly honest, has helped me to select the best plants for my specific yard, when I have had problems and show him pictures he has helped to remedy them (and the remedies have worked!) He even taught me how to properly cut certain plants I now have in my yard. He has a deep knowledge of the products and plants, is never pushy on buying the most expensive items and instead helps to create a multi-step remedy when needed. I personally request his help when I am in the store because he has truly transformed our home! Thank you Ace and thank you Marcello!
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July 2022 by Jessica U.
My husband and I came to Chase Ace looking for a new grill. Gavin and Adam were incredibly helpful, knowledgeable, and kind. They truly made the experience enjoyable and may have even scored an invite to our house for some BBQ! Thank you for going the extra mile, the service made our day and we are so excited to use our new Traeger! Highly recommend Chase Ace for all hardware (and gardening!) needs.
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July 2022 by Mark Pengelski
Such a charming side of the hardware store... Filled with a wonderful selection of home decor, gifts and curios. Pleasant staff and beautiful plants and garden accessories. If you have never stopped by, do check it out.
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July 2022 by Dominica Powell
Under new Management I'm guessing. Super cute Gift Shop! Great/"Rarer" varieties of indoor plants. Selection priced on the higher side, but all of the plants look healthy and well cared for.
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June 2022 by Karen N.
This store is just the best. Every time I go there, the staff goes out of their way to be helpful. If they can't answer a question, they find someone who can. They patiently offer suggestions and advice and assist customers in finding items. Today an employee even made a modification on a product to make it easier for me to use...at no extra charge! I always leave feeling good about my visit to Chase Ace. Thank you for such great customer service.
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April 2022 by Andy H.
Oddly enough, I came here for kids toys and they delivered! Probably the best collection of kids toys and plushies in San Rafael. Once the awesome staff found out the toys were for a birthday party they expertly decorated the gift bag with tissue, and it looks freaking awesome. Had a really great conversation with the staff as they were helping. Toy selection = 5 stars, Service = 5 stars
