-
March 2024 by Ahmed
I had the best customer experience ever with Yameen! I made a mistake with a package I’m sending and he saved my day and fixed it quickly!Thank you so much for being such a wonderful and helpful person!
-
October 2023 by Alan Collenette
Really great service. Phil at the print desk is such a proactive customer-oriented guy.
-
July 2023 by R. Bolton
Print and Go is such a wonderful service. I'm very grateful
-
May 2023 by Becca M.
I went in a week ago to send out important documents. I paid an extra $35 for overnight and the guys guaranteed that the documents would get there next day. A week goes by and they barely got to their destination. The man that helped me was disgruntled and rude. If I could give this place zero stars I would. Get better employees FEDEX !!
-
April 2023 by Diana N.
I don't know why this has a low star rating. I was helped by Pat, and he was attentive and very helpful in advising and helping me with my shipping needs.
-
April 2023 by Steve D.
It was so nice to walk into a store like this and be greeting in such a friendly and nice manner by the FedEx employee on duty. It was early in the morning yet he was very cheerful and helpful. I wish I knew his name. He was working at 8:30 am in the San Rafael CA office on 4/11/23. Anyway I really appreciate his upbeat manner and the fact that he helped me figure out which box and which service to use that would meet my needs. Thank you for hiring considerate employees like him. PS His parents raised him right (Written by wife of Steve.)
-
March 2023 by Khash Kiani
OMG. The staff here is dangerously rude, and shockingly unaware of words that come out of their mouths. I just witnessed an argument amongst the staff and then they took the same attitude towards me and other customers including a gentleman who didn’t speak good English. I would never set a foot in this “rude” store.
-
February 2023 by Kim M.
Seriously, SO rude. They've always been rude. But tonight I walked in, and was greeted with, "WHAT DO YOU WANT WE ARE ABOUT TO CLOSE!" I just wanted to ask a question! Last time it was "we don't have time to ship these things-we are closing!"That one maybe I could understand, I get it, but still there are nicer ways to say things in customer service. Anyway, I don't want to give these asshats any business because they are so rude. And sadly, they could not care less.To note: Johnny, you seem too nice to work here! I'm sad for you that you are trapped on this ship of fools and I hope you find a better place to work because YOU understand customer service!
-
February 2023 by Lark L.
Felt out of place when the employees prioritized white people that were both behind me and I was next. I came in for a simple drop off and to get my receipt. Don't normally write reviews like this but the staff was the same race. Felt so uncomfortable.
-
January 2023 by Jackie Barnes
MAYA and the staff here were exceptional and helping me return an AT&T modem right before closing. So professional and courteous and patient love them. Thank you.
-
December 2022 by Summer Murphy
Just wasted time trying to print & printer was down but it still took my money. There was no one available to help without waiting in a very long line. If you need to print something, go to Staples!
-
August 2022 by Michael E.
This place is awful. Manager on Saturday morning (8/27/22) was rude, dismissive and lazy. Can she answer a 10 second question about prices? Nope, busy doing something else. Except she was standing around making small talk. The two other employees were actively rolling their eyes at this manager, recognizing how inept she is. There are WAY better printers in San Rafael. Shame on me for even thinking FedEx was a good option. Lesson learned.
-
May 2022 by Joseph Goodman
Double check your receipt before you leave, because the shipping dates and rates they quote don't match what they actually charge you for. I asked to ship something overnight and was quoted the rates. The woman at the register rung me up for "overnight" service (charging me $88) and told me it would arrive the next day by 8PM, in time for Mothers Day. Later that day I tracked the package to verify, and discovered it was shipped Express Saver, which would take 4 days. That does actually match my receipt, now that I checked, but is not the timing that the cashier quoted me during an extended conversation about arrival times. I've called and they say they can't adjust the delivery time because the package was already picked up. Sorry mom...
-
May 2022 by Christina A
I’ve been separated from my wife and step-children in England due to the war in Ukraine and subsequent refugee crisis. I’m missing my stepdaughter’s birthday. I sent her a package and it got lost and I lost the tracking number. I was a wreck. I went in for help, crying, and they managed to do a LOT of sleuth work to find it for me and get it delivered. The man helping me was so gentle and kind with me, he had no idea why this package was so important to get delivered. Just wanted to publicly say thank you.
-
May 2022 by Joe G.
I asked for overnight shipping so I could send food to arrive the next day. They charged me $88 for "overnight." I got home and ran the tracking number just to check. Turns out they shipped it to arrive FIVE DAYS LATER. And now the store says they can't do anything to fix it. Don't trust the clerks here! Double check the tracking number before you walk out!
