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February 2024 by Paul Clisham
This place is horrible you can here people talking in the rooms next door our bathroom lights didn't even work very sad and bad rooms.
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February 2024 by peter wyatt middleton.
I have been calling trying to talk to a manager regarding an over charge here for literal months.They are either completely incompetent or are purposefully ignoring me.I will never do business with this company again.
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February 2024 by Peter M.
I have been calling trying to talk to a manager regarding an over charge here for literal months. They are either completely incompetent or are purposefully ignoring me. I will never do business with this company again.
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February 2024 by Ash G.
OVERCHARGED!! I stayed at this hotel in October and was overcharged for my stay. I have called the hotel twice a month since and have still not been refunded. I booked 1 night at the hotel through booking.com and pre-paid for the room when I booked. The day before arrival, my plans changed and I needed to add another night. I called the hotel and they confirmed it wasn't a problem. When I checked in, they took my card for incidentals and the additional night. When I received my emailed receipt after check out, I realized they'd charged me for both nights even though I'd already paid through booking for the 1st night. When I call about the overcharge, I was told three times that the charge was reversed but I have not actually received the refund. Every time I call, I'm directed to a different person and the issue is never resolved. Today I called corporate and was told they can't help because the initial reservation was made through booking but booking can't help because the additional charges are from the hotel directly. I am furious and would not recommend staying here unless you're fine with losing $200.
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January 2024 by DEE MORALES
It's a work stay. The room is older but clean. The Bonvoy App doesn't say it has a microwave but it does and a mini fridge. Far from the lobby tho not fun if you have heavy luggage. The location is good for my work. There's a shopping center walking distance 1/2 a block away.
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January 2024 by Kathryn
Rooms: No hotel information or nearby info except on screen. Bed at difficult height. Few amenities.Food & drinks: One tavern, no room service. Low choice menu.
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January 2024 by Pepper C.
Clean, comfortable, good restaurant and friendly staff. Beautiful view from the window in my room.
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January 2024 by Allen G.
Property is nice, but couldn't sleep due to the loud noise of traffic. Left several messages for the Manager and General Manager for over a week with no response. Unacceptable Customer Service.
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January 2024 by Nathan D.
Nice clean room, very friendly staff. We are dropping off a relative at Oakland airport in the morning and wanted to be fairly close to Oakland (45 minutes) without staying in Oakland...... San Rafael area is perfect , just hop on the 101 for about 10 minutes and across the Richmond San Rafael bridge and it's a smooth ride to the airport. Marin County is nice , plenty of good restaurants nearby and for me much nicer than staying in SF/ Oakland. Beautiful north coast is a short drive away, also a short drive to Sausalito or Tiburon for a nice day trip. Really comfy beds and a pleasant view overlooking the courtyard/pool area. We had a small problem with our reservation that was quickly resolved by the young lady who was working the front desk, I believe her name is Elle....... she made an adjustment to our reservation and helped us relax and enjoy our stay even more !!! Thanks Elle for the great customer service!!!!
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December 2023 by Richard Smith
Thought that we booked directly with the Hotel. It turned out to be an Expedia booking. We were given a lot of bad information our pet fee was supposed to be $20. Breakfast was supposed to be included. It wasn't. The Hotel was excellent. Expedia lied and pretended they were the Hotel.
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December 2023 by Lathe Gill
This hotel is basic and clean. The restaurant has good service and quality food. Parking is free and available. This is an affordable place not far from the City. It offers very good value in a low stress, quiet spot convenient to the 101 and the City. I have stayed a number of times and I will again.Walkability: There are a few places to eat across the street. but there are far more options a short drive away in downtown San Rafael. I would not recommend walking to anywhere.
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December 2023 by Young Juhn
Hotel is nice and in a peaceful location near Napa wineries and Muir woods.As a platinum member, I get late check out and I asked for late checkout during check-in but no communication and they automatically checkout me. Unlike of Marriott service,
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October 2023 by Stephanie Pash
People with pet allergies beware. I assumed pets were not allowed in any room at any time but this hotel does not have that policy. All dogs welcome and if you have allergies you might end up in a room that smells like you just walked into a dog grooming facility and is caked in hair every square inch of your room. I stay here regularly and have had a few stays now I thought I just got sick but after seeing this tonight and asking their pet policy I know now I wasn’t sick my sore throat and bloody nose was from previous pets staying here. I love dogs as much as anyone but a more obvious disclosure of exposure risks would have been great. Most people now a days might assume the occasional service dog might have been in the room at some point but this room looks and smells like someone stayed here with several dirty dogs for months. I love this hotel and the staff and I’m super sad I won’t be able to stay here in the future again.
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October 2023 by Paul Kuda
Kudos to whomever took the photos for their website and Google. I have no idea how this is 4.1 stars. It's a borderline Super 8. Lobby is nice. Staff seemed nice. It's lipstick though throughout the hotel.Rooms: Super 8 has nicer rooms.
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October 2023 by Zach Powers
Highs: pool and hot tub were great, and room was clean. Lows: Location is a bit out of the way and there was a little freeway noise.
