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February 2024 by Kathleen A.
Awful customer service. We purchased from them a little over a year ago and had one pane of a french door shatter. Milgard website says to go to dealer first for warranty issues so we did. I was connected to Lisa who was so rude and spoke to me like everything I said was wrong. She told me the sales person on their own invoice didn't exist (perhaps doesn't work there anymore? many possibilities but was treated like I was an idiot), she couldn't find the invoice after I gave her the invoice number and confirmed we bought from their location. I sent over a copy of the invoice and never heard from them ever again. I called and left messages and emailed and no one ever got back to me. I called our local Sonoma Door & Sash and within 5 minutes their rep kindly told me where to find the number they needed on the frame of our door and opened a case with Milgard for us even though we didn't purchase from them. We will be using them for ALL future projects.
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February 2024 by Dany
Excellent place
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January 2024 by S. W.
Just so you know, I generally have a pretty good experience with golden state. The window and door people are great, many of the people who actually load up the lumber are great, the people who work in the hardware desk - in the back, are very helpful and considerate. But every once in a while I run into a creep , with attitude. Today I had to return some non-shrink grout , so took my receipt in and asked a fellow at front desk what I needed to do with the product I was returning . It was on a cart so he said just leave it there at entrance and do whatever other shopping I needed. I loaded up my lumber, and foolishly went back to the front desk and spoke to a woman at the checkout , and went through my order. I told her I wanted to purchase some lumber and other items and needed to return my non shrink grout. I even pointed over to where it was . She replied that I first had to take my returning item and take it back outside to the exit shack and have them sigh me in or give me a receipt for it, then I could come back in and do my transaction. I replied incredulously really? I need to take it back outside to have it checked in? Yes she replied , but this time with a little attitude. I made my purchase without the return, thinking I would do it another day, but on the way out ran into a fellow from the 'hardware' desk, who I had done business with, and he said, no sweat he could do It in the back. He then took care of it. I also asked him to explain this to the woman at the front desk. Ridiculous, not only was she mistaken but had to add a little attitude for flavor. Not good.
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December 2023 by Gary Marseilles
Great lumber yard
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September 2023 by Bay A.
My husband and I came in here to look for an exterior front door. Maybe if I'd got out my work boots and tool belt I would have had a better reception - who knows? Not one single person made eye contact in the showroom, let alone asked if they could help with anything. Two girls sitting at what looked like a reception area didn't even look our way, carried on chatting about whatever. I realize that having an appointment would possibly be the better way to go but having about half a dozen employees at least completely ignore potential customers or not even take the time to give them the most minimal of information was pretty shoddy. Very bad vibe from this place. Drove 5 minutes away to Golden State Lumber where we came away with 2 catalogs to browse and a good bit of information to get us started with this project. I don't understand businesses that actively ignore customers!
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June 2023 by Chris Wettstein
Will was great and took care of all my needs quickly!
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May 2023 by Nicholas K.
I have ordered about 12 Marvin windows from them one of the bigger windows has a sill track problem and one of the technicians came and find out about that problem and he promise me and my contractor that he will send a new hole sill track to me. Guess what I received, I just received half of the sill track which is only 45 inches. They are new windows, not second hand this one is almost 2k. Really I only can say WTF! Don't order from this company they are really expensive.
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April 2023 by 1437112
Am a general contractor, I have an account at many lumber yards, and first time today at Golden state lumber, and last time, worst experience from counter to yard,I would never recommend this lumber yard to anyone!!!
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March 2023 by Ricky Davis
Do not trust this compny as a large contracting company. They USE TO HAVE A GOOD NAME. We have so many problems with their material since they are out sourcing apparently. Large projects will FORSURE get CHEAPEST material and install.
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November 2022 by Jill B.
This place has an amazing array of lumber and building supplies but very uneven customer service. I placed a special order through Gary and he said he would call me back when it was in. No call back so I ring them up and the guy on the phone can't locate my order with my phone number and basically berates me for not having my order number. He finally finds it and says it's there. Okay, great. I ask for the order number and he says just tell them Gary knows where it is when you get here. Alrighty. I arrive the next day and go to the order desk. A very gruff, large fellow is slamming an energy drink. He seems perturbed to be taken away from his beverage. Again, he can't find my order with my telephone number but I let them know that Gary should know where it is. He eventually finds it. He then hands me several pieces of paper and says the item is in the will call area outside. I go outside to a huge lumber yard and try to find my item among hundreds of pieces of lumber and accessories - a needle in haystack scenario. Finally, a nice young guy comes to help me out. It takes awhile to find it but he eventually does and helps me load it into my car.
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October 2022 by Irving Dzul
Will is one of the most professional person I've worked with. Super knowledgeable and helpful, he doesn't make you feel like you don't know anything instead he helps and asks you questions to make sure he knows what you need the material for. Amazing customer service Will.
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September 2022 by Cathy G.
I am sorry for those people who didn't feel that they received good service but personally the guys who work in lumbar have all been absolutely wonderful and so helpful. I recently had a fence installed, Redwood S3 and S4 was recommended and the fence looks beautiful. Now my next project is around the corner and I am positive that work will come out just as beautiful. BTW If you are really picky about your lumbar go and pick the wood out yourself because most contractors are not paid to care. They merely pick up whatever wood the lumbar store gives them, then on the job they use what they have and if the wood is damaged, contractors either don't notice, don't care, or hope you won't notice. After all, they are not working on "their property." I have been busy filling screw holes and sanding rough spots and although I was on hand when they did the job, I had to request that they change a few boards, change the wrong 4x4s, and made sure all the boards were aligned. Sure enough, in the lower right hand side of that photo, I didn't notice a board that should have never been included, as well as, a board in front. It is almost imperative that you pick your own wood and be there to "micro-manage" because if you are not -- good luck with that decision. Golden State has beautiful wood and when I do my balcony I will right there picking out my wood.
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September 2022 by Marissa M.
We tried to get all our windows replaced and the rep was completely unresponsive. It's been 3 months and every time we check in with him he asks us to resend the measurements or says he doesn't know what a modern Milgard window would be even though they have a modern line.
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August 2022 by Keaton M.
Literally some of the best customer service, had to grab a couple things today, got helped by Sarah I think her name was. Super nice, great customer service, actually knew what she was talking about. Will definitely be back.
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August 2022 by Tim Hurvitz
Top notch customer service and excellent selection
