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January 2024 by Nena C.
I am a BIG fan of the grocery outlet stores. I have been shopping at all the bay area stores for some time, the prices are unbeatable. I'm a single income parent, therefore...these prices are undeniably great!! I have shopped in many several occasions to this location, and all, but one of my visits was great. I was here on 12/31/23 and I encountered a cashier who made a mistake on the receipt. I came back to the register to indicate there was a mistake and she quickly acknowledged the error. She handed me the amount back but shorted me my change and only gave me the dollar bills. I realized she had shorted me so, I had to notify her before walking out and ended up waiting because she had assisted someone else in line. I did not gripe about having to wait, it was the fact she felt shorting me of my change was okay. She did not apologize for the error or inconvenience. Customer service comes a looooong way. Plus, I wasn't being rude or demanding, I just simply wanted my money back for being overcharged for an item I did not purchase. I left the store, and quicky realized I had to come back inside before leaving the parking lot. When I returned I made a quick dash to the produce section which was very neat and the product looked very good and fresh. It was nicely arranged and everything about it looked appetizing. I grabbed the produce I needed and returned back to the line. I didn't have the same clerk as the first checkout when I was there minutes earlier. I had a younger girl who was EXTREMELY RUDE!!! She was a younger Hispanic girl named, Debahni and her attitude was trash! She was annoyed that the receipt was not printing and began cursing at their receipt dispenser. She never apologized or indicated a single remark for some common courtesy regarding the inconvenience. She actually indicated it was not her fault the machine was not printing and that the receipt printer was jammed. She spoke both languages to me, but she continued to curse at the machine and tap it while saying "bi***". I heard her do this action twice and call the machine "bi***" twice in my presence. I was shocked at her behavior, but more shocked at the lack of common courtesy and the disregard for any type of attentiveness or friendliness that one expects from store clerks. She asked if I needed my receipt and I told her that I did, especially after the initial time when I was overcharged. I was legitimately entitled to my receipt. I'm an individual that saves my receipts and scans them on a system I have at home for my records. She seemed very annoyed with my request, and I told her that customer service comes a long way and that her poor negative attitude was not necessary. It was NYE, but not only that I as a customer deserved better treatment. I was not being demanding or rude, I simply wanted my receipt. Very small task, but she was extremely disturbed. This young girl needs to be taught a BIG lesson in respect and manners, but especially customer service. She will never get far in life with that poor attitude in the work force. She needs a switch in jobs, especially if her attitude is going to remain like this. Marin County will not tolerate this type of hostility from any employee, especially a young girl... people will begin to flood yelp or call the manager regarding her very poor attitude. It left me speechless, and I was disappointed my kids had to witness her disrespect. Another lady approached the register, since Debahni indicated to her I wanted my receipt, this woman too did not apologize, and I expressed to her that the last girl was being extremely rude and had an attitude. I also told her that she had been expressing herself with curse words. I don't expect top notch customer service, but I didn't even get minimal average customer service. I also got the same feeling, the Debahni girl was hostile and the other girl who took over after her could not even offer an apology for the inconvenience or the wait time for having to re-boot the computer a few times for my receipt. They were al
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November 2023 by Bou Même
Nice wide store. Some organic products
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November 2023 by Stevanus Haryadi
Always a deal here and good shopping experience
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August 2023 by L. Wilson
I wasn't giving an item for the price that was showed. She went back to the space and pull the price down and told me another price. I KNOW I WAS SUPPOSE TO GET IT FOR THE PRICE THAT WAS DISPLAYED!!
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July 2023 by Victor G.
Grocery Outlet has been around for decades. it's business model has evolved from selling slightly dented cans to selling products near it's sell by date, overstocked products from other sources, products that aren't selling....stores are owned individually by a pairing of partners. no person owns more than 1 G.O. not all G.O's sell the same item. pricing may vary between different stores. I stopped shopping at G.O. for awhile. started again after I developed a plan:don't expect to find anything I want. just buying a few items cheaply to see how they taste. (beats paying regular price for something that's so so)seldom buy vegetables, meats, liquors cuz I seldom cook. I only boil, steam, microwave, and baked in convection ovens. each store caters to a certain demographic. stores near high income area will have high end products. etc. most G.O.'s cater to middle income earners. nonetheless, expect most products to have high amounts of fats, sugars, salt, additives. some will carry vegan food.was asked politely if I wanted to donate $5. which I could get deducted from my next shopping tab. It wasn't disclosed to me I couldn't use it for 7 days, $25 minimum purchase needed . valid for only 2 weeks... no more donations!
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July 2023 by Matthew Forsyth
Best one around all the staff is great if not amazing ....great deals on awesome.stuff I go every week ....the manager is great she is Great and has good wine recommendations..
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July 2023 by Larry Salvisberg
Difficult to navigate this store with asides blocked. Many items do not have prices posted so you don't know how much things cost. Staff not very friendly
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June 2023 by REX R (rexMarc)
A one-stop shopping Thrift Store with great selections. Am being a DIY person find those items I need less than expected, but nonetheless other areas of interests are satisfying.
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June 2023 by R Guerra
Food prices have gone up quite a bit. Have to make my dollar stretch out more and more every day and is really hard. Food prices are much better than Safeway, Mollie Stone or other store.
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June 2023 by chumblespuzz
Didn't have a lot of time to shop but they have quite a few items at good prices and I'll definitely be back to shop again.
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March 2023 by Aiden M.
Inscrutable. Grocery Outlet in San Rafael price-gouged customers during the egg shortage. They take supply/demand economics rather seriously... by Aggressively raiding your wallet! I paid $10.99 for 18 eggs. Yes, 18 eggs!!! I realize it's wise to look at prices before putting items in my cart, but I shop here regularly and trusted the store to do right for frugal people like me. I found out my roommate went to Costco a day before and paid $5.49 for 18 eggs. Grocery Outlet San Rafael thinks it's okay to prey on people during dire times, I guess.
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March 2023 by Efren Oxlaj
Great selection of good quality teas and other caffeinated drinks at a fraction of the cost!
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February 2023 by P P.
Rudest Grocery Outlet that I have ever set foot into.4 encounters with nasty female employees at checkout: will NEVER shop here again.Not a great selection here anyway.Last visit: the employee at checkout kept letting the customer swipe cards that were all declined. They started a LONG conversation in Spanish. Customer went to car to get yet ANOTHER card to swipe. Employee put up closed sign & told customers waiting in line to go somewhere else, she was CLOSED!! WTF. Rude POS employee.I set my items on the display & walked out. No way was I buying anything here after that treatment. Nor stepping foot in here again. Good luck with your business & your RUDE young female employees!!!
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February 2023 by DeAnna Jackson
Always love the deals. You never know what they do may have.
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December 2022 by Joshua Nelson
Expensive place but decent quality, staff hasn't been great and selection is small. I shop here if it I'd easy, but wouldn't go out of my way to shop here. The Grocery Outlet in Novato is 4x larger with better deals. ?
