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March 2024 by Happy Blogger ..
DO NOT HAVE THEM ASSEMBLE FOR YOU! I have had no shows 4 times in a row. Nobody had called to tell me they are not going to show and when I call nobody cares. They contract through AIT and they are the worst.
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February 2024 by Lutique L.
Do not have anything delivered from this Home Depot !! Horrible Horrible service . I both 6k worth of flooring that was stolen right after a third party that Home Depot hired to deliver my product. Delivery man refused to put flooring in my home or in my patio or even under my carport . Now home depot says I am responsible and will not reimburse me . Also to find out delivery man took a picture of my young son and home number. It even told him to cancel it he delivery since it was going to rain but he said he could not cancel. I can't move a pallet of flooring and n my home . Now I have no flooring and I'm out 6k !!
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February 2024 by Robert K.
This has to be the WORST Home Depot I have ever shopped in. There are never any employees to help and when you can find one, they really could care less about you. Every single employee interaction is negative with some of them being outwardly rude and mean.
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February 2024 by Alberto T.
customer service sucks balls.value sucks balls. we waited for like 1 hour and no one came after the cashier called for someone FIVE TIMES. never coming back.
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February 2024 by Susan Judson
I’m not typically a big store shopper but has no other options left. The reason I’m not is because it’s usually impossible to get help out on the floor. Home Depot is the same. I have it a 3 because it probably has what you need.
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February 2024 by Nathan DuPre
Utterly understaffed at 10:00 a.m. on a Tuesday morning Line for checkout reaches all the way back nearly to the middle of the store. Not worth standing in line for to get a bottle of wood glue.
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February 2024 by Ron Banks
Two problems I have, one is the employees are not very friendly. Also, there’s always items blocking the isles almost every time you go there.
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January 2024 by Lucinda E.
I've not been to Home Depot in quite a few years. Today, I walked through the doors, I noticed how organized this location was. I had a quick look around and realized, I needed help with not only answering a few questions about toilets, but getting the toilet I ultimately chose to the cash register. I found a gentleman named Brock, who answered all my questions about what they had in stock. He also helped with the handle for the shower. I felt like a VIP working with this man who ultimately asked for extra assistance from David, his coworker to put it in my car. Come to find out, Brock was the manager of this location. Thank you so much Brock and David for making my experience at Home Depot pleasant!
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January 2024 by Lee C.
We recently ordered over $30K in new windows and window coverings from Home Depot in San Rafael. The windows and coverings were recently installed; however, one window badly leaked and ruined the window covering. It took awhile but someone did come back to caulk the window and said he would return, but he didn't. In the meantime we have attempted to get Home Depot to replace the ruined window covering. The San Rafael store says they are not responsible and suggested we call their subcontractor, who also said they are not responsible. After spending 3 hours of making calls to over 6 different people and numbers, no one is interested in solving the problem. I will not order any work or materials from Home Depot ...they outsource the work to completely irresponsible subs and no one takes responsibility after Home Depot get our money.
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January 2024 by DIane C.
Bad day at Home Depot San Rafael. Went to look at apartment sized washer dryer units. Had my shopping cart and turned down an isle that was pretty narrow. At the end of the isle, refrigerators were lined up so close to each other, I was trapped at the end of the isle with limited ability to turn around with the cart. Mentioned to a sales person sitting at his desk searching the internet that this situation was a fire hazard. He never even blinked. So, I left the cart where it was and headed to the window shade department and selected one that needed to be cut to size. Walked all around to find someone to cut the shade. Found another sitting person at a desk and inquired about cutting. He said there was already someone waiting ahead of me and that help had already been summoned. I asked the waiting customer how long he had been waiting for help and he said about 10 minutes. At least he was sitting in a comfortable chair. I took this as a sign that my HD visit was a bust and left.
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January 2024 by Carlos Yah
Going to home depot, seem over 40 people on line, 2 security at the door and 1 cashier hummmmm st this point I don't know what matter more the items go out the door or the money going in to the store!!!! It's just sucks!!!
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January 2024 by Anne-Marie Bolduc
Well the keys were right.... But they left an exposed razor blade within reach of anyone. Shame shame home depot
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January 2024 by Ricky W
Always found what we need.
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January 2024 by Ron P.
Very disappointed with my visit. Garden area closed but still managed to get what I needed so I went to check out. Only two registers open, sell check out area was also closed. Over 20 people waiting to pay for merchandise. I refused to wait. I can get what I need elsewhere.
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January 2024 by Brian W.
Unfortunately have to come here time and again. Constantly, No employees working here... lines to check out or return are insane.
