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March 2024 by Scott Evans
Dr Jasmine Nguyen was the best! Amazing manner, knowledge, empathetic, thorough and professional. She answered all of my questions and explored my options. She was much more thorough and helpful than an Opthamologist I had just seen. If I could give her 20 stars, I would!
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March 2024 by Cathy Webber
Great staff. Except for the 7 day turnaround for sunglasses, I was very impressed with their service and pricing. I did end up buying the sunglasses and cannot wait to pick them up next week.
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March 2024 by Jan Martino
The optometrist was very knowledgeable. The staff, very warm and friendly. It was a great experience! I love my new glasses!!
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March 2024 by Tula Viau
Excellent customer service
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February 2024 by Naomi
Everybody was super nice and helpful!
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February 2024 by David Farey
Super nice people . Eva was especially helpful.Great experience overall. Thank you
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January 2024 by denise adams
Regularly use Lenscrafters mostly because there's good recourse when something goes wrong. Latest trip included a good conversation with service rep Eva. Excited this team will be moving closer to my location in the future!
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January 2024 by Jay Zimmerman
Eva was fabulous. Very attentive and went out of her way to find me the best deal and discounts to use my FSA by the end of the year.
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December 2023 by Stan Long
Eva and Doctor Nguyen were so helpful in choosing the right prescription for me. They were both very professional, and made me feel comfortable while completing my eye exam.
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December 2023 by Sharon Greensfield
Janice was very helpful, and patient. And helped me with some ideas and advice how to clean my glasses to maintain them.
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November 2023 by Juliana Macedo Dos Santos
Eva was great. Did a great job fixing my shades. Thank you!
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August 2023 by Vaggelis Sotiropoulos
Jada and Keith offered my husband and me best-in-class service earlier today while we were shopping for both prescription eyeglasses as well as sunglasses. both of them were very patient with us and our many questions. didn't know there were sooo many lens options. Jada was especially detailed-oriented in explaining to us the differences between the lense options. thank you immensely Jada for stepping in and helping us to complete our purchase and going above-and-beyond in figuring out the company-wide issues with ordering prescription sunglasses. really appreciated you taking the time to really care, listen, and execute even though i asked you to repeat several times our order just to make sure everything was as it should be. can't tell you how much i apprecited that level of patience of empathy from you! thank you LensCrafters for hiring such wonderful staff who truly cares about their customers and meeting/exceeding our expectations!
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August 2023 by Yan K.
Jada and Keith offered my husband and me best-in-class service earlier today while we were shopping for both prescription eyeglasses as well as sunglasses. both of them were very patient with us and our many questions. didn't know there were sooo many lens options. Jada was especially detailed-oriented in explaining to us the differences between the lense options. thank you immensely Jada for stepping in and helping us to complete our purchase and going above-and-beyond in figuring out the company-wide issues with ordering prescription sunglasses. really appreciated you taking the time to really care, listen, and execute even though i asked you to repeat several times our order just to make sure everything was as it should be. can't tell you how much i apprecited that level of patience of empathy from you! thank you LensCrafters for hiring such wonderful staff who truly cares about their customers and meeting/exceeding our expectations!
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August 2023 by Tom Cronin
I had a very nice experiance yesterday with Jada as my sales person. Very friendly, profesional, and patient. So was the Dr that did my eye exam. Thank you both for making my shopping experiance a joyful one.Sincerely,Thomas Cronin
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August 2023 by Elizabeth Dunlavy
Eva was very helpful and professional! I so appreciate her thoughtful, clear, and upbeat communication abilities.I will be back to this store in San Rafael for its wonderful service to get my next set of Prescription lenses!
