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February 2022 by Joe B.
Wish negative stars was an option. Stay away . Far away . They will sell u a dream then u will deal with a nightmare. I Spent $8,000 on a 8k TV , soundbar & remote with custom install . First they brought me the wrong TV . It was a 4k tv not an 8k and these guys swore that it was the correct TV but I stuck to my guns and kept telling them I bought an 8k tv. At the end I was correct and these clowns had to take the tv back and bring me the correct tv ( it's a $2,000 difference in price from 4k to 8k tv). So they needed to go all the way to the third floor of my house and do 2x's the work since they don't know how to read tv boxes which clearly show 8k & 4k in huge letters. Btw this was all during covid and I told them I didn't want to much traffic going through my home . Well that didn't happen as they needed 4 ppl to install one tv. Then the install was horrible as they drilled extra holes in my wall (they did not measure correctly the first time) & they damaged my furniture when they dropped a drill on it ( my furniture was very expensive). Now I'm going through technical issues as the soundbar is having issues with the TV when using arc. They did come fix it but now they need to come hide another wire behind the wall . The remote that I paid about $500 for with custom programming works when it wants to . I don't know what else to do do I called a customer service phone number to complain only to be told that the magnolia brand will be going out of business. Like wtf . Now I'm gonna be stuck with shitty tv soundbar & remote that are not compatible with each other????? My wife is so upset and she constantly reminds me of the terrible time she is having with the remote. I bought a system from magnolia 15 years ago and that system works better than this new one but it was almost $20,000 and is installed in my theater room . My three other system which are in my living room and two kids bedrooms also work better and were purchased at Best Buy. Those are Sonos, Bose and LG sound with LG and Samsung tvs . As of now I hate this place. Message me if you would like pictures and videos as I have documented everything and will be speaking to my lawyer if this does not get fixed asap.
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June 2021 by Ben D.
The salespeople here certainly know their products well, but once the sale happens things quickly fell apart turning into a huge time suck. Emails with product information were incorrect and took multiple attempts to get accurate information. They called me back a couple times on the wrong phone number. Reason I didn't answer - it's not my phone number. My correct phone number was right on the receipt! It started when they called me to pick up my TV and was told upon arrival that it wasn't there. There's an hour in my life I don't get back. No one picks up the phone there - not in sales and not in service. No way to leave a message and the phone goes on eternal ring. More time sucking. Emails and phone calls go unanswered and take several days to receive responses. They'll probably say they'll call you at 10, but instead call you at noon. The sale has already been made, and it's very clear you are no longer their priority, nor do they care about your time, their personal reputation, or their company's reputation. Turn'em and burn'em. They don't stand behind the products they sell. Did they once even hint at apologizing for anything that transpired - nope! They attempted to make a profit off of my warranty issue by selling me a second full-rate installation. I had already paid someone to install the defective TV, now I've got to pay them, with profit? At least give me a discount. If you want expert advice, this is a great choice. But, after you get the advice, go somewhere else to buy what you want at a place with decent post-sale service.
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November 2018 by Ryan Costan
Amazing workmanship and extremely talented designers
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August 2018 by Michael F.
Very helpful and I felt NO PRESSURE to buy just helpful service and solid info. Very impressed
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April 2018 by Tarek alhinde
Poor service, ignorant technicians Overall they are nasty
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March 2018 by Carlo L.
Ugh. The one time I don't go to Video Only for a TV and it totally bit me. Picked up a 55" Sony 4K TV for my living room here. The TV was not as good as some of the LG's I've had and it developed a nasty sound delay with my Yamaha sound bar. I read online that this was common with these models of Sony, it is an engineering flaw. When I went to return/exchange it, they simply said "The 15 day return period has ended" and that the 4 year warranty I purchased with it was only a "Repair warranty". I dropped the TV off with the Geek Squad over a month ago and have not heard anything back... I will never buy anything from Magnolia again. Best Buy is ok for other stuff (Recently bought a 12.9" IPAD), but head across the street to Video Only if you just want a TV.
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December 2017 by Kay B.
We worked with Bryan to get a new Sonos system up and running with older receivers and other Bose sound systems in our home. He walked us through our options and we came up with an awesome system that was thoroughly explained to us and as a result easy to install. We appreciated his expertise, thoughtful response to many questions, and taking the time to put on paper the options available room by room in our home so that the system we ended up with sounds magnificent and utilizes all the new equipment to its maximum potential and allowed our older equipment to complement the new system. We were pleased with the entire transaction to the point that we came in the following day and designed another system for a family member and they couldn't be happier with the results. Thank you for a great experience!
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November 2017 by Joseph Q.
These guys were awesome! I had a whole home system installed by Soundvision when I built my house 8 years ago. No qualms about Soundvision, just decided to give Magnolia a try based on friends recommendation and the feeling I got when interviewing them. They did not disappoint. We installed a 78" curved OLED, a custom built in rack and a whole house network. The job did not go perfectly. It took them longer than they thought and we had some difficulty troubleshooting the network and programming. But to their credit - they stuck to their price and came back multiple times (maybe 4-5 total in addition to install) to make sure the job was complete and working perfectly. Props to Brian Corbin, James Haeussler, John Stewart and their crew for doing what they said they were going to do and seeing it through to the end, despite the challenges!