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September 2023 by Manuelle A.
A bad experience with three employees.Jackson sold me the wrong part. I found out when I looked at it after leaving the store.Called and talked to Oscar who said he was the supervisor in charge. I asked for when an employee experienced in plumbing who could help me. He gave me the names of three employees who would be in the next day at 10:30am. I got to the store and told two of them didn't work that day and one would be in at 11:00am.The store manager Scott turned out to be a j**** While helping me, he went to a help another woman customer and spent fifteen to twenty minutes helping her while I waited.This woman customer asked if I was in her way and I said, "Yes." and she said she needed to get to work, and I said I need to get to work also. And then Scott the manager who really shouldn't be raised his voice and said to me if you get confrontational with other customers, you will be kicked out of the store. That was totally out of line, and he should be fired.Scott the manager was very slow and between waiting and helping other customers while helping me, I was in the store for forty-five minutes.Scott ordered a part for me that isn't ideal, but hopefully it will work.In fact, all three of the employees I discussed above should be fired.I called and emailed a national number several times and requested to hear from a supervisor and they never got back to me. I also requested an email address for a district manager, and they forwarded my email to one of the owners of the store.The store owner apologized to me by email and told me those three employees had been talked to in order to improve customer service.I will say again all three of those employees should be fired. If you have difficulties with any employees especially these three, contact the owners.In all fairness, I will say that with simple things I have had good customer service.
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September 2023 by Foxy Lady
Always helpful. Staff will walk you to where you need to go to get the item your wanted.
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August 2023 by edward rosemon
Had the only mechanical pasta maker i needed near me. Worth the 30 minute drive, great service with the guy over the phone but not so much the ladies when I got there, they were too busy talking amongst themselves to even open a 2nd register with the line. Store is great though
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August 2023 by Heidy Rodas
The younger staff is really kind, the older guys are super knowledgeable! Great place to shop!
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July 2023 by Jason Witchel
Very nice place to do business with. The people l delt with (Scott and Oscar) were very professional and knowledgeable. I think they deserve a gold star.
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July 2023 by Stacey E.
Scott helped me quite a bit with a fence staining project. He told me about a step I hadn't considered, and then showed me what applicator might be best. Great customer service! Seems better than I've experienced in earlier years.
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June 2023 by Juliette Brock
Went in to return a doorstopper with not only the receipt, the ace logo on the unopened package and was refused a return by two extremely rude cashiers. I think Pini Hardware is your best bet for courtesy and stellar customer service...just sayin.
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June 2023 by Matt R.
We had not been to this hardware store for a while, and were tired of the big box department store. I certain you know which one - where can wonder for what seems for hours before you can get any help, and where what you want is never where it is supposed be or mislabeled.At ACE, the store personnel know where their merchandise is, and are glad to help you find it. I was particularly impressed with Jackson who was friendly, knowledgeable, and willing to help. I had a hose on which painters tripped and pulled the faucet fitting off an otherwise new hose. When asked for a tool to fix it, he went to the back room, and spent about a half hour to fix it, and saved me the price of a new hose.I(f you need help getting hardware, you should try them out.
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May 2023 by Josselyn Cota
Yareli was so friendly and very patient she cares a lot about making costumers feel comfortable with every questions that they have!! she was so nice to help me?????good work
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May 2023 by Miguel Ayala
I liked the way that Yareli was?always greeting with a great smile, definitely coming back!!
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April 2023 by Harvey B.
Like many businesses since the pandemic, they face staffing challenges. However, they are always friendly and helpful and have an excellent return and exchange policy. We are fortunate to have a local hardware store that tries hard to do a good job.
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April 2023 by Lovebaba Harideva
Well organized store with helpful ( if sonetimes very young) staff. Prices typically (seem) 15% more than 'Home Despot', BUT you won't be putting the money into THAT owners pockets- and you know what kind of politics he supports! SUPPORT THE NEIGHBORHOOD...
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April 2023 by Kelsey Magaña
Thank you ACE crew for being so helpful as my husband and I move into our new home! You have helped us with many milestones from picking out our first grill to finding the right hardware pieces for a number of projects. We also have found som many goodies for our garden and are enjoying our new push mower. With a nearby warehouse and same-day pickup, ACE has everything you need!
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February 2023 by Rosemary D.
Great store with helpful staff. Will be using this location every time I need a key made because Mike Moon is the best key maker around! Thanks for saving the day Ace Hardware!
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January 2023 by Georgie P.
I have shopped here regularly since they opened. I have always received good service until today. I went to repurchase several of an item always previously in stock. When I went today the items were not on the usual shelf. I asked several employees if they had any of the product and they did not know and finally I was referred to a tall gentleman with glasses who I assume was in charge today. When I asked why there was none on the usual shelf and if he knew when more may come in he replied in a very condescending tone "I heard your monolog talking to the other guy. Don't you read the newspapers?" I guess he was implying that that was some kind of poor excuse. Well, I read several of the major domestic newspapers daily and never saw any articles in the last years about this product being in short supply.I am writing this less than stellar review as I found this man's reply and it's tome way out of line, unprofessional and of no help.This man, especially if he is a manager, needs to learn some customer courtesy. He also was of no further help.There are a lot of hardware stores around and to treat customers in a condescending manner will certainly result in shopping elsewhere.One bad apple can spoil the whole bunch.
