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January 2024 by Darshna Patel
Scheduled a 90-minute appointment with a new therapist, only to discover upon arrival that she couldn't provide massages unless you were friends or family. Disappointed by the lack of communication, she didn't inform me, call to cancel, or block her schedule. It left me frustrated with the wasted time and disappointed.
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September 2023 by mary wuerth
Far too difficult to get an appointment, they must be understaffed, Was told I had to schedule two months in advance for the times I preferred. Spent 20 minutes on the phone trying to book an appointment and the person on the phone said the system "kept timing out." Far more stressed after calling them than I was before. They even suggested trying Petaluma, driving in traffic to Petaluma for a "relaxing" massage kind of defeats the purpose!!
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May 2023 by Joanell Serra
Nice massage, front desk is great. It feels clean and safe.
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December 2022 by Walter B.
So Massage Envy basically just tells you.. we increased your price, nothing you can do, nothing to sign, nothing to agree to they just do it. However when you try to cancel, it's this long winded process you call - they don't cancel, it goes on a manager list, manager gets back to you, still no cancel, then you have to fill in forms... and I dont even know if it's cancelled then. This is borderline fraud. Before you sign up just know they just keep charging you no matter how often you tell them to STOP! I am 2 emails and 3 calls in - and they still havent cancelled! AVOID!
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December 2022 by Jacob Eichten
Thank you once again Elaine for your fabulous massage this morning! It was the kickstart to a wonderful day :)
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November 2022 by Meg Bernholz
Elaine is the best! I had an amazing massage. She is so professional and is a lovely person.
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November 2022 by Gail Patterson
I LOVE Genesis..not just bc of her passion for her work, but because of WHO she is, .her core values, non judgmental and very positive spin on life and circumstances.Then, there is Mr "Chick Magnet" ar the front desk.. stylin' black guy with the creative hair etc! What a kind, considerate, overly helpful young man...you scored with him!..his Mama did good with that young man!
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October 2022 by Pamela
Adam is the best! Amazing massage and really great at getting rid of those knots in your neck & shoulders
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October 2022 by Kathy Taylor
I see Elaine for massages. She always asks about any areas that might need special attention. She does a great massage and hits all the right spots.
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October 2022 by Salanieta Codrokadroka
its so educational, eye opening and an experience i would highly recommend for all women to try it out. awesome indeed. loved being pampered
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October 2022 by Gloria Lopez Gutierrez
Elaine is very intuitive and gave me the massage I needed yesterday. She stretched me where I needed stretching. I look forward to seeing her again for massage.
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October 2022 by Ken Gosliner
Elaine is a fabulous masseuse. She is the only reason I go there. The place is just fair wouldn’t rate it more but Elaine deserves a 5+.
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October 2022 by Neil Chhabra
Elaine is a gem. She is talented, consistent, caring and kind. She is the reason I keep my Massage Envy membership.
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October 2022 by Gretchen Harrington
Adam is not only incredibly skilled at this art but is wonderfully personable. A fabulous experience!!
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September 2022 by Kalli M.
I started my membership with them because of the affordable pricing for what I thought would be pretty good service. I had gotten massages at little hole in the wall spots for very inexpensive, but was looking for something a little bit more upscale. it is massage envy, so it's not a super fancy massage parlor, but I thought that it would be more upscale as sometimes you get what you pay for. The staff was initially super nice the first time. Theres a young gentleman in there that is super sweet at reception. However, when I dealt with specifically the manager overtime, she was very very mean completely unprofessional and just would take out her anger on me. Ive worked in hospitality for years and would never treat a customer how she treated me. She ruined my day more than once. The massage I got was probably the worst Massage ever gotten . The pressure was super firm and Strong to a level that was extremely painful and I kept asking him to adjust the pressure but he did not and it made me super sore and in pain for several days. I actually still don't feel as good as when I came in. it was not a relaxing massage at all. It was very painful and super weird and sexual. It was sexual in a way where he kept like sensually breathing down my neck and chest breathing in a sexual erotic type of way. I also got my first facial here and she did not pick any of the stuff out of my skin. She also didn't really tell me what to expect. I was paying like $80 for somebody to just wash my face and put some toner and Serum on and I thought that she was gonna like pick my skin and vacuum out my pores in like to do a peel and stuff and I just didn't feel like I got what I paid for. The aesthetician was super nice and we had a nice conversation but I just didn't feel like she did anything but literally put some toner and Serum on my face which I could've done at home for zero dollars. overall with the masseuse being so odd and sexual and making the massage experience so terrible and then the manager being super mean and classless, as well as the facial accomplishing nothing I just would not recommend this place to anyone ever.. Please don't spend your money. If I could go back, I would never.