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October 2023 by Alex Taylor
Make sure you ask the right person for what you need and they'll find it. I've been going there since it was called Grahams Lumber.
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September 2023 by Danipal Betyordekom
Almost twice as expensive as other lumber yards, this is a ripoff center.
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July 2023 by Yuri
I enjoyed my shopping and advices that I received. Amazed by the lumber section on the back of the store. It’s like a hidden lumber store in the back with shelves and pallets stacked high up with different materials that many different construction companies will need to have.
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July 2023 by kbinsfo
Friendly and helpful staff. Makes all the difference.
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June 2023 by Michael B.
I went to Rafael lumber for the last time today. The customer service is horrible and the staff and check out clerk were rude and insulting. Do yourself a favor and spend your money at a store that treats you like they care.
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April 2023 by Zachary Fong
Friendly and got helped out immediately.
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October 2022 by Bjorn S
jack is the man! he let me in and helped me find what i needed even though the store was already closed! awesome
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September 2022 by Suzanne M.
Philip, at Rafael Lumber, went above and beyond expectations when helping me locate and order foundation vents approved by marin wildfire org. This is a wonderful local store with great customer service. Sue
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August 2022 by Joe B.
Very disappointed in the poor service experience. Having spent over $5k in lumber and other supplies in the past four visits, I'd expect good customer service and professionalism. Instead it's potluck. The inside lumber manager is a poor communicator, rude and suffers from anger management issues. I've had three interactions with him. Each time, he points out that he's the "manager" and makes you feel like you're wasting his time. Today's experience included telling me to bring my own 20 foot piece of lumber around so it could be cut (while he and another guy stood idle). Sorry, I can't actually take down, carry and balance a 2x10x20. At $20 a linear foot, I also shouldn't have to. When a very helpful coworker told me I'd be charged for three cuts (ten pieces of wood all cut to the same sizes - and three saw motions), he changed that to 10 cuts and told me rudely "we're not here to cut you're whole project". Wait, what? Make the three cuts (or let me do it) and let me go about my day. While other members of the floor team are generally friendly, regularly offering help and knowledgeable, real "management" tolerates rude behavior with this guy and the spotty behind the front desk guys (I agree with the other posts on this). The store stocks lumber you can't find elsewhere, but if this is the accepted norm, I'll be limiting my visits. Another $750 spent today to get anger and meh.
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August 2022 by Mireya M.
Terrible customer service! They clearly do not know how to read the room. Very unprofessional and seem to not care because they are WHITE. Yeah I'll very straight forward about feel so out of place because of the type of community and atmosphere they have created at this store. It's sad to see it in this day and age but not surprised for the simple facts of its location. Not to say that I still will be holding these people accountable to realizing that even customers witness the foul behavior in this facility. NEVER will I touch foot into this place for how disgusting the behavior is from the men in there.
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July 2022 by Pam Bohner
Taylor is the guy you want to talk to if you have questions about lumber. He was so helpful and knowledgeable.
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June 2022 by Gisela J.
I went to San Rafael Lumber in search of grab bars and house numbers! Seeing me searching the isles, I was approached by a young man, offering assistance! He showed me various grab bars, I needed one for outdoors in black, he brought a spray can and showed me how to spray it black - wow, the outcome is great! He also helped me select new house numbers! Thank you Ian for turning my hardware store visit, which can be overwhelming, into a pleasant productive experience!
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May 2022 by Bill L.
Jacksons, Goodmans, Fairfax lumber, Golden Gate lumber, yes even Home Depot. Maybe even 7-11. Go ANYWHERE else for hardware and lumber needs besides Rafael lumber. This review is long overdue, but the service at this place is laughably bad, rude, incompetent. The cashier dudes behind the counter seem to hate their jobs, their customers, probably their wives, maybe even their dogs. How are these cashiers so arrogant and condescending? It boggles the mind. Have a question? Forget about it, find one of the quiet dudes walking the aisles or better, a fellow customer. It took me about half a dozen times to go to this place to find something and have them treat me like crap before I said you know what, I can go across the street and not be treated like crap anymore. Save yourself time, trouble, energy, and an unpleasant start to your day. Shop anywhere else other than Rafael lumber.
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May 2022 by Gerald Wilkerson
Had a great experience here helping my niece pick up lumber, etc. for her project.We had good help from the guys inside and out in the yard. Patrick was the best! He explained lumber talk so next time my niece goes in she will speak their language and it will go quicker.
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April 2022 by Jordan Griesshaber
Great selection of door hardware and various other miscellaneous construction stuff. Lumber and rockwool too. Plumbing and hvac is very hit or miss.
