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February 2024 by Francisco Vilela
I Came to this particular store and they had locked the doors an hour earlier then stated on website and also on front door of the entrance, i looked at one of the employees inside and they just glanced over while they were just all talking, not coming back here
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January 2024 by W. D. Ford
Pharmacy and store clerks are always very friendly, knowledgeable and happy to assist with my needs.
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January 2024 by Lala Monk3y
They used to be great but now you can’t even get anyone to answer the phone. They aren’t reliable at all anymore. It’s a shame but you’re better off somewhere else.
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September 2023 by Esteban Sanbora
Five star service
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July 2023 by Michael Livingstone
Place has gone downhill bad! Used to be best pharmacy in area, drive thru and quick friendly service... Now... No drive thru, customer service is worst in area, rude employees, and the store is never stocked properly. I would urge you to go to Walgreens or Safeway for your needs. You won't feel like your the problem and might actually get some customer service. If I could give no stars I would for Rite Aid Terra Linda!!
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May 2023 by Danipal Betyordekom
Total ripoff center, your doctor will place the order, they won’t place the order until they get paid, it means you have to go twice, one to pay for medication and then the losers place the order for medication and then few days later you have to pick it up. They will charge you arm and leg twice more then other pharmacies
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March 2023 by The truth Bruner
Closed now at 6pm. Drive through window never open. 4people in line can be 30-45 min. Now just a bait and switch. I will and so will my family will use Walgreens for now on.
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February 2023 by Karl Sommer
Closed now at 6pm. Drive through window never open. 4people in line can be 30-45 min. Now just a bait and switch. I will and so will my family will use Walgreens for now on.
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February 2023 by Scott Miller
Show up at 5:49pm and the doors are locked with the employee looking through the window shaking her head. Really? A pharmacy that closes 11 minutes early? Taking my business elsewhere. Terrible management at this store.
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February 2023 by Desert Bird
The pharmacy staff are so rude, unhelpful and inconsistent. I've filed a complaint with customer care. I suggest going elsewhere.
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January 2023 by Laurie P.
Last week I purchased a bag of needles I needed for my dog's insulin shots. I was told at the pharmacy that they can only sell one bag at a time per day. Yesterday, my husband went to buy another bag and was told he needs a prescription (not true). Not knowing the laws in CA, he called our vet to have them send a prescription. When he went back later, they claimed they don't have a fax, so it's not possible that our vet sent it to them. I drove to Rite Aid downtown SR, they didn't have either. Thankfully, we found elsewhere. The people in this pharmacy need to learn our laws. An adult over the age of 18 can purchase any amount of needles the want without a prescription. If they want to limit one bag per person due to supply/demand, that's their choice. However, a prescription is not required!!Terrible service yesterday!!!
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January 2023 by Roberta Wright
If I could I'd give zero stars! No drive through open anymore, they don't pick up the phone, you have to go to ask any questions, refill or order any prescriptions. It's very frustrating to deal with the people there. They are nice, they just don't have enough help.
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January 2023 by S Chambers
Pharmacists and counter people work hard and are helpful. Recently staffing has been lighter and thus the phones are less frequently answered. I understand that. But what I don’t understand and REALLY wish would change is the terribly aggravating automated phone system. It’s this that’s compelling my first-ever review. Really, Rite Aid, PLEASE redo this. Specifically: 1) horrible static-laden hold music that hurts my brain—as if it were designed to do so. It’s bad enough to be on hold but OMG, ouch!! 2) menus that lead nowhere (“push 3 to speak to a pharmacist” only to be told “that option is not available”: you actually have to wait for the 2nd instance of this for it to work—and then only if they are there to pick up), 3) some message about former Marin medical pharmacy that mispronounces Marin as if it were the last name of Cheech from Cheech and Chong. They should pronounce our County name correctly. Instead it gives the impression Corporate couldn’t be bothered to get the localization right. Not good for the Rite Aid brand.
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January 2023 by Allie Bespalko
Something must be wrong with the phones because I have called four times and have not gotten through to anyone . It should be easy to directly speak with someone about your medications.
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December 2022 by Solomon Park
I realized that items in the store were not available since the pandemics were started.I hope your shop will be returned to the excellent exhibiting all items for customers
