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August 2023 by Jasmine R.
Not worth it, bought a shirt for 30$ only to find out you can't do returns if you change your mind. GO ON SHEIN. Can get the same exact shirts there for 5$. SHEIN not Salt tree. This place is a RIP OFF.
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May 2023 by Bri D.
Thought I could come in here and shop for a dress since in the past I've had luck but omggg I hadn't came in a while and EVERYTHING is so EXPENSIVE. How is a simple cheap fabric dress $27-$39? They had the same kind last year for like $15 $20 dollars the most . I can find better deals on shein swear to god . I'm not coming back here . Do better because if not you guys are going to run out of business
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October 2022 by Natasha Osha
Excited to find this store in my neighborhood as it works great for kids and petite woman. I purchased a shirt for my boyfriends daughter. She wanted to wear the shirt out but found a loose thread that started to unravel. We went back to the store about 15 minutes after leaving with the receipt. The manager, an older woman with short dark hair told us "No". Then pointed her finger at my boyfriends daughters face and told her she damaged the clothing. The manager was completely rude and had no reason to get that close to a customer let alone a minor. It felt like borderline harassment. The clothes here are cheaply made and the store does have an exchange policy per their site but this will not be honored as the manager will accuse you of damaging the cloths and will not give exchanges or refunds. I highly encourage people to inspect the clothing before buying or try another local store that honors their policies and does not discriminate against their customers.
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October 2022 by Jonathan Willoughby
My daughter bought a shirt here today and didn't notice one of the strings unwravelling until we got out to the car. We immediately brought it back only to have the manager chuckle and point at my daughter, flatly accusing her of "breaking it". The lady refused to exchange it for another of the same shirt. We've since noticed another part of the shirt becoming unwravelled and are totally unsatisfied with this store in every way. Do yourself a favor and don't shop here!
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September 2022 by Natasha O.
Excited to find this store in my neighborhood as it works great for kids and petite woman. I purchased a shirt for my boyfriends daughter. She wanted to wear the shirt out but found a loose thread that started to unravel. We went back to the store about 15 minutes after leaving with the receipt. The manager, an older woman with short dark hair told us "No". Then pointed her finger at my boyfriends daughters face and told her she damaged the clothing. The manager was completely rude and had no reason to get that close to a customer let alone a minor. It felt like borderline harassment. The clothes here are cheaply made and the store does have an exchange policy per their site but this will not be honored as the manager will accuse you of damaging the cloths and will not give exchanges or refunds. I highly encourage people to inspect the clothing before buying or try another local store that honors their policies and does not discriminate against their customers.
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March 2022 by Amanda La Rocca
Do not waste your time or money, overpriced China cheap clothes, customer service seems awful and return policy is pathetic, only exchange or store credit.
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September 2021 by So J.
Horrible quality of merchandise. Owner, she acts as if she does not speak English and will not look you in eye, and has a selfish attitude. She sold me a wallet yesterday evening for 1299 she said it was full price not on sale. Then this morning I came in at opening and tried to return the wallet because it is damaged in the corner it is ripped. It is not in good quality. And I said I will accept exchange for lesser merchandise I will negotiate with you and she said no final sale final sale and I said well the ticket says exchanges or store credit it does not say final sale. So she said I'll ask the owner and she faked called the owner and said we're waiting to him to call back and then he never called back but then in walks a security guard. I showed him the receipt and I wanted an exchange and the ma'am said we had reserve the right to refuse anyone. So I left. What a horrible experience at salt tree. No voice was raised all respect was given. It's hard to shop these days when the merchants don't want to back up their products and they want to make trouble instead of peace with their consumer. I don't think they understand that consumers actually keep them in business. All for $12 mind you. That was a very serious complete humiliation. She sets the tone for the Asian community. SHe is in a public position. May all your deeds come back to you times 10. She was threatening to me for requesting an exchange and she called a man with a gun. Technically, i could sue Sam Kim and her for an unreasonable harassment. This is a sad world.
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September 2021 by K R
A lot of cute clothes
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July 2021 by Feirryn Marie
Accidentally purchased clothing with a stain on it and didn’t realize until I got home as the piece had pleating in the front. The manager was very rude and accused me of wearing the item when I had my receipt ( from the previous day) and tags attached to the side in a visible place making it impossible for me to have worn it. Manager created a big scene when all I wanted was a similar item and not even a refund. I have shopped in the store for years and the prices have gone up and quality has declined. I wouldn’t recommend anyone to shop here.
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May 2021 by kati s.
How extremely disappointing and ridiculous. It's not the sweet young girl working behind the counter I just spoke with and she issued me THE ONLY REFUND THEY OFFER IS STORE CREDIT OR AN EXCHANGE. Ok I can understand that had I not already asked the woman behind the counter when I made the purchase of $40 jeans she said 30 days with a tag on she failed to say the return will be store credit only and she was the owner how shady and disgusting. Why would I want to spend my money at your place after that. Your knock off cheesy brands. You are the last standing store at Northgate & I hope they close you down.
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May 2021 by Kendra Russell
A lot of cute clothes
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February 2020 by Karina P.
worst place ever. The Asian women in there literally follows your every move. I tried on a few dresses. She was outside waiting for me. Did not purchase anyrbinf and when I went out to give her the clothes. She EYED ME DOWN and went back in there to check it I did anything. Followed my 2 friends and I to the door. This women is insane. I hope they don't last there. Felt completely uncomfortable and slightly offended. We might be young but does not mean we all steal stuff. Lady needs a little reality check.
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September 2019 by Anna B.
Worst store ever! I agree with previous reviews, they treat you as though you are a thief. Today, arrived at 7:35 pm and was told the dressing room was closed...really?! My daughter had 4 dresses she wanted to try on. Will NEVER go back and hope they go out of business!
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March 2019 by Faith H.
I had the same experience today as the other reviewers noted. Asian worker followed me around the whole time. It was very uncomfortable. I tried several items on in the dressing room. When I exited the fitting room she was just on the other side of my door. I left without purchasing anything.
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December 2018 by Pam R.
I tried to take back a shirt because it was ripped and I didn't notice it until I got it home just wanted to get another one I was returning it the day after I bought it Never even put it on They wouldn't take it back and the same girl I bought it from called me a liar never will shop here again