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April 2024 by Amy G.
I had a unit here for 5 years and was very happy with it. Facilities are clean and climate-controller, lots of cameras, and there's always a cart when you need one. Staff is really nice and communicative.
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November 2023 by Roger A.
I have been a long time tenant of San Rafael Self Storage, and have been extremely satisfied with them. Clean, easy to get to, extended open hours, and a freight elevator that's always working and big enough to accommodate large items. Kim is very customer focused and a pleasure to work with. Highly recommended if you need a short- or long-term location to store your things that don't fit in your house.
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August 2022 by Margaret Meinberg
We found SR Storage to be the most reasonably priced in the area. Kim is fantastic to work with - efficient, professional, communicative. She was great to work with. They keep the premises clean and orderly. They also don't require a long lead time to cancel your unit when needed. We'll definitely use them again for business and personal needs.
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April 2021 by Ann Carr
Lady that works there is the besties girl ever she is very professional and really knows your stuff and she's pretty cute too!!! ???
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February 2021 by paul k.
Needed a place to store furniture as we move from Marin County to Palm Springs. These folks are easy to work with and while there isn't the most parking space around the facility, it is manageable. The storage unit we rented was on the second floor and the elevators made it easy to get items to it. I would recommend.
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January 2021 by Etienne M.
I used San Rafael Self Storage for about 3 months to store my belongings during a move of all our furniture to another state. I'm extremely happy with the help I received from the manager, Kim. From the beginning, Kim let me know I could use extended hours for my move in (past 8 pm). I came to the unit many times and Kim was always very helpful. At one point I accidentally triggered the alarm for my unit around 8pm, and she came and turned it off and was very pleasant about it. The biggest thing though was that she was so helpful when the movers came that I didn't need to fly out to California to be there in person. She had an envelope with an extra set of keys I'd let her, and she and the movers managed everything on that day without me. She called me when it was done to let me know everything was a-okay. Exceptional customer service, I highly recommend.
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June 2020 by Traci Cox
Clean and secure premises with extremely helpful professional staff!
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November 2019 by C. P.
I am updating this review to let you know that the company has agreed to have the bed topper and clothes professionally washed and folded. The rodents were apparently a new development to the area. They are sorry, and offered to move my items to a newer facility they own down the street. -- Nov. 2019: Rats were living in my storage unit. There were feces everywhere. In the rental agreement, they say they are not responsible for any damage by rodents, fire, water damage or insects and that you need to have your own insurance to cover these issues. How horrible to arrive tonight to find rat p*** everywhere and items chewed and damaged. $129. a month is too much for this kind of problem and they lock the gates at 8pm sharp. I once had to call the police at 7:45 to get out. I really wanted to love this place, but these things were very upsetting.
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November 2019 by Kristin Vanscoy
Self safe and reliable
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September 2019 by Jay M.
The units are easy to access with an elevator. It's a bit hard to get in and out and parking is limited within the gates.
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August 2019 by Michael Myles
Great service dicounts on the first months an just pay the bills
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July 2019 by chris craig
Very unorganized and they do not reply back in a timely fashion. Also very dishonest and deceptive.
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June 2019 by Mary O'Brien
Do not rent a storage unit here the 2 "employees" in the office are rude try and intimidate you when you call them on their mistakes with your rental unit set up in the computer. I was told my stuff could "disappear".....and you can't get in touch with the owners or corporate, all the phone numbers and email go to the 2 guys in the office.
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June 2019 by Shawnee N.
This is a great location located right off the freeway. We moved from San Rafael to Sausalito and we needed a place to store a few boxes. The pricing was affordable for only $90 a month, and they offer on a month to month basis. The storage has elevators, air conditioning, and security. It's a deal compared to other locations and the management is super nice.
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May 2019 by Geoff Wright
Very clean storage facility. Move in and move out was very easy.